This was my first stay.
The front desk staff were very courteous. There were complimentary drinks on the first floor, and the ice-cold draft beer was excellent.
The Room was spacious and had a massage chair, so I could relax, but I couldn’t adjust the air conditioning—when I tried to operate it, it turned off.
I filled the in-room Onsen right away and enjoyed a very pleasant bath, but my parent, who has difficulty walking, said the step was high and felt scary. Since everything is flat around it, I thought a handrail would make it safer. I understand this may be difficult as it is not barrier-free.
I was looking forward to dinner. Everything was delicious, including salt-grilled ayu and chicken hot pot, and even the white rice was excellent.
The children’s lunch plate was also generous in portion size, and my child happily bit into a big fried shrimp.
However, there was one thing that concerned me.
My child’s dessert (a mousse-like item topped with fruit) that came with the lunch plate was taken away partway through for some reason. Since I happened to be on the phone at that moment, I wondered why. After that, as if nothing had happened, the removed dessert was served to an adult instead, and jelly was placed for my child.
I assumed it had been a mistake, but I believe an explanation should have been given.
Taking something once served to one person and then serving it to someone else seems inappropriate etiquette-wise.
At the very least, some explanation when bringing out the jelly for my child would have been appreciated.
Overall it is a wonderful Accommodation; only the dinner service response bothered me.
Thank you very much.