우레시노 (Ureshino) × 고객 서비스 평가가 높은 호텔·료칸

This is my fourth stay. I love the semi-open-air bath in the Room, and the food is flawless. Above all, what’s truly wonderful is that every staff member welcomes you with a genuine smile. Their words feel warm and heartfelt, never routine. The perfectly renovated interior is spotless, with stylish Scandinavian-style furniture—pure relaxation at its best. I definitely want to come back again next year.

We returned to Koyokaku for the first time in a year. When it comes to Ureshino, Koyokaku is our favorite Accommodation as a couple. This time we stayed in a twin Room with a private indoor Onsen bath, and being able to enjoy the Onsen anytime is truly luxurious. For dinner, we enjoyed grilled Saga beef, colorful salads, and sashimi until we were completely full. After that, we took a relaxing walk together—something we don’t often do in everyday life—and realized again that this special time was possible thanks to this Accommodation. We were able to rest comfortably as well. Breakfast was just as wonderful: Onsen tofu, salad with roast beef, grilled fish, an Onsen egg, and rice porridge with six different toppings—such a luxury, and everything tasted amazing. This trip was another fantastic one. Thank you very much to all the staff for your kind hospitality again. We will definitely visit again.

During my Kyushu trip in mid-June, I stayed for a Multiple Night Stay (2 nights) in the “Chikurintei—Panoramic Open-Air Bath (Japanese-Western Room)” nestled within Mifuneyama Rakuen’s vast grounds. I stayed in the “Yamazakura” Room, which offered views of Mt. Mifune from the corridor and garden, and even had a private gate with direct access to Mifuneyama Rakuen. The open-air bath is a standing-style bath set among trees. It creates a unique floating sensation, and because the water pressure is applied evenly over the whole body, I felt less fatigue afterward. Being able to enjoy the garden and sky while standing also adds to the wonderful sense of openness. The Onsen water is clear and colorless—an alkaline simple spring—with an exceptionally gentle feel on the skin, so I never tired of soaking. The indoor bath is heated groundwater, but I also enjoyed it: the hinoki tub was very comfortable, and it didn’t take long to fill. What stood out most was the outstanding quality of dinner. The kaiseki course featuring seasonal local ingredients such as Takezaki crab immediately draws you in with its dashi—clear yet deeply flavorful, beautifully balanced. Each dish reflected the season in both taste and presentation: refined and truly beautiful. Beyond ingredient quality alone, there was a confident simplicity backed by real skill. Even on a Multiple Night Stay, every meal was flawless at an exceptional level. Simply superb—thank you for such a feast. Another highlight was visiting teamLab’s art installations at the affiliated Mifuneyama Rakuen Hotel on the same grounds (guests of Chikurintei can enter free). From the moment you step into the lobby, you’re struck by countless lamps evoking forest flowers and sunlight filtering through trees. The most breathtaking work was “Megalis in Ruins Bathhouse,” where digital projections of seasonal flowers illuminate massive stones rising throughout an abandoned public-bath space. When we visited, different scenes cycled continuously—twelve distinct visuals representing all months—and we became fully immersed for about an hour until they completed one full round late at night before closing. Also worth mentioning: the cold-brew coffee served in the lounge area was delicious—I refilled it many times and enjoyed it back in my Room as well. To everyone at “Oyado Chikurintei,” thank you sincerely for creating such a wonderful stay. I will absolutely return when I visit Takeo Onsen again.

We were able to relax and had a wonderful stay. We’re glad we chose to come.

From the warm welcome to the heartfelt send-off, we were truly satisfied with the hospitality. With the carefully designed interior and a beautiful garden view, we could freely enjoy a variety of delicious Ureshino cold teas, which helped us forget the heat. Dinner was delicately prepared with deep flavors and was beautiful to look at; even my mother, who has visited Onsen all over The whole country, was deeply moved. The bath in our Room was also a continuously flowing Onsen, and it felt wonderful. All of the staff were genuinely kind, and their smiles were soothing as well.

We stayed here for our wedding anniversary. The Room was spacious, and we loved the greenery visible from the window. The meals were, as always, reliably delicious, and we were especially touched that you even prepared an anniversary plate for us this time. All of the staff were kind, making our stay very comfortable. With the private bath service included, along with early check-in and late check-out, we fully enjoyed our Diamond member benefits. This is an Accommodation we would definitely love to stay at again.

We stayed here as three generations, traveling with my parents-in-law. Before our stay, I contacted the Accommodation twice to ask whether our Rooms could be on the same floor, whether we could dine in the same venue, and about meals for the children. Both times, the staff responded courteously, which made us feel at ease on the day of arrival. As this is a long-established Ryokan, the building is not new, but it has a calm atmosphere that suited my parents-in-law perfectly. Some wallpaper in parts of the Room was peeling, and perhaps due to a special type of wallpaper there was some fuzz that seemed to float around, but overall the Room was relatively clean. The meals were kaiseki-style and just the right amount; our family enjoyed them very much. The staff also explained each dish carefully, making it a truly pleasant dining experience. There was also an excellent selection of alcoholic drinks. When traveling with children we often end up choosing buffet-style dining elsewhere, so it was a great experience for them to enjoy kaiseki cuisine as well. In the lounge, perhaps because it is open to non-staying guests too, all seats were taken at first; once seats became available they called our Room via internal phone so we could use it. We were able to spend relaxing time together as a family. As for the Onsen, there is nothing to complain about—the water quality was wonderful and the large public bath was clean. Overall, I felt that the high level of hospitality from all staff members is what drives guest satisfaction here. The Facility itself may not stand out compared with other Ryokan in every respect, but their hospitality more than makes up for it. Thank you very much.

It was a truly wonderful stay. The meals were delicious, and the freshly cooked rice was especially outstanding. The tea shabu-shabu was also excellent. The Room had a great atmosphere, and the premium lounge was lovely as well, so we were able to relax and unwind. This is an Accommodation I would love to return to again and again.

We stayed as a family. We were very satisfied with the Accommodation, the Onsen, and the meals. The building had a charming atmosphere (the stairs were a bit challenging), and we enjoyed a clean Onsen of excellent quality and delicious, high-quality cuisine. We were especially surprised by how good the meat, tofu, and rice were. Above all, we truly appreciated the heartfelt hospitality from all the staff. We were happy to receive so much helpful advice about getting around inside the property. We are also very grateful for your thoughtful consideration in providing an irregular Shuttle Service to the station. Although it is far away, this is a wonderful Accommodation we would love to visit again. Thank you for such a lovely time!

We visited on a three-generation girls’ trip. The Room had been renovated and was very clean. The meals were excellent, both in presentation and in quality. The meal for our 3-year-old child was also of a very high standard. Above all, the hot spring water left our skin feeling wonderfully smooth. This is an Accommodation we would love to visit again in a different season.

This was my first stay. The Hotel lobby is small, but it features Takeo pottery and Arita ware created in collaboration with overseas designers. It’s a stylish, relaxing space, and we were welcomed with chilled Ureshino tea and a small sweet. The Room felt natural and calming. This Hotel is known for its sauna, and even though I’m not great with saunas, I was able to relax fully and felt completely refreshed (laughs). We stayed as a couple this time, but it’s also a soothing Accommodation where solo female travelers can feel safe staying alone. It has become one of the Hotels I’d love to stay at again.

Both the hospitality and the cuisine were calm and wonderful, and I was truly able to refresh. I will visit again.

It was rainy on the day we arrived, so we couldn’t use the open-air bath we had been looking forward to, which was a bit disappointing. The next morning, I went to the open-air bath first thing at 6:00 and enjoyed it. With the indoor bath on B1 and the open-air bath on the 9th floor, it felt a little inconvenient to use.

I finally brought my daughter, who had been wanting to visit for a long time. The IKYU Diamond benefit was alcohol, but the staff member who showed us to our Room kindly asked if alcohol was okay. Since we don’t drink, they changed it to a non-alcoholic option, and we enjoyed it very much. Thank you. The hot spring water quality was as wonderful as ever, and the Room was clean and relaxing. The meals were delicious with a nice variety of changes, and they even took photos for us at the end—making it a very satisfying trip. We would love to visit again.

I used the baths three times. In the morning, I used the private bath and was able to relax and take my time. Both dinner and breakfast were delicious. Breakfast was a generous portion, and I even left a little of the Onsen yudofu. The dessert at dinner—the ume jelly—was especially tasty. The Ureshino tea was also very good. I heard there are often many children staying here, and that was true on this day as well. When the dishes were brought out, I could hear children saying, “Wow—great!” which I found heartwarming. The staff seem very kind to children. DVD rentals were available, mainly for children. I borrowed one from that selection, and it was nice to have. One disappointing point: in my Room’s washstand cabinet trash bin, even when I put trash in it, it wouldn’t go down properly. When I checked, there was still trash left from a previous guest. Considering the price, it was a good stay with two meals included and access to the baths. I am in my 70s and stayed alone.

The room, with its white-based design and high ceiling, felt clean and relaxing with heated wooden flooring. The semi-open-air bath in the room was spacious, filled with plenty of silky smooth water. Having a water dispenser was also very convenient. Both dinner and breakfast were not only delicious but also beautifully presented, making the experience truly delightful. The staff showed great care and attention to my elderly mother, allowing us to enjoy our stay with peace of mind. Thank you very much!

I stayed during Golden Week and thought it was a bit pricey even though the Room didn’t have an Onsen, but it exceeded my expectations in a great way! The rooftop Onsen had a wonderful view and was excellent. I usually don’t like buffet meals because the food can be mediocre and the atmosphere often feels unsettled, but this Hotel had a wide variety of options and everything was delicious, so I was very satisfied. I’d love to stay here again.

Both the quality and quantity of the meals were more than satisfying. The bath water had the unique feel of Ureshino Onsen, and I soaked in the in-room bath four times. If I have the chance, I would stay again.

They kindly accommodated our last-minute changes to the Accommodation booking and provided attentive support, including the Shuttle Service, which made us feel truly cared for. My mother, who has stayed at many Hotels, was especially pleased—she said the Room was spotless, bright, spacious, and very comfortable, and that she would like to stay again. We also felt the hot spring water quality was better than at other Accommodations. Since it was available from early morning until late at night, we were able to bathe four times. We were also very happy that plenty of towels were provided. Due to our misunderstanding, we asked to confirm the charges, but everything was explained clearly and politely, which reassured us—thank you very much. One small request: when staying with multiple people, having only one Room key was a bit inconvenient. Next time, we would like to book a Plan that includes meals.

I stayed with my 84-year-old mother. Using the large public bath would have been difficult for her, so we chose a Room with a private Onsen. The meals were very delicious, and the staff who served us were extremely courteous, so we were very satisfied. The in-room Onsen was also excellent. We also enjoyed the Facility services such as sweets and drinks, and in the morning we appreciated the fruit and yogurt as well. We knew from the start, but the stairs and getting around were challenging. Also, depending on the person, the front desk staff did not feel very welcoming.