타마츠쿠리 × 고객 서비스 평가가 높은 호텔·료칸

I’d heard the rumors, and they were true: the setting, hospitality, and cuisine were all outstanding. I’ve always felt that the Tokugawa family helped shape the foundations of Japanese culture, and Shiraisi-ya is said to be an even older establishment with over 300 years of history. I felt as though I experienced the secret to its longevity firsthand. I’d gladly recommend it to friends.

The Ryokan’s atmosphere, the garden, the Room we stayed in (Kita-no-Yakata Kissho, DX with an open-air Onsen bath), the cuisine, and the hospitality of all the staff—everything was simply outstanding. We had a truly wonderful time. Next time, we would like to stay during the autumn foliage season. Thank you very much.

We visited Shimane Prefecture for the first time to go to the Izumo Taisha Shrine we’d long dreamed of seeing for our wedding anniversary. While looking for a Ryokan, we found a wonderful one in an Onsen town—though it was a bit far from Izumo Taisha—and decided to check it out. We were especially drawn to the amazing Plan offering 90 minutes of all-you-can-eat crab, so we made a Reservation right away!! The guest Room was very spacious—more than enough for two people—and it was very clean!! Every dish was truly delicious, and we thoroughly enjoyed the crab until we were completely satisfied. The other kaiseki dishes were also luxurious; the clam clear soup was of course delicious, and so were the meat dishes and sea bream shabu-shabu… Everything exceeded our expectations!! The Onsen was also excellent. I personally loved the open-air bath in particular. When I went in at night, I felt the water temperature might have been slightly on the lukewarm side, but in the morning it was just perfect—so I think the weather may have had an effect. It felt so good that I wanted to stay in both at night and in the morning. The next day my skin felt smooth, and I could definitely feel its benefits. The front desk staff were kind as well. Next time, I’d love to visit again on a family trip with my parents and my spouse’s parents. We’re very happy to have found such a great Ryokan that we can recommend to anyone.

I made a Reservation with the Room assigned by the property, and they prepared a lovely Room on the 6th floor with a great view. It started raining suddenly and I arrived soaked, but a staff member handed me a towel at the entrance—an impressively thoughtful service. Since I chose a Plan without dinner, they introduced several nearby restaurants. There was one bottle of silica water in the Room; it was so good that I bought two bottles on my way home. The souvenir corner is also well stocked. Breakfast was buffet-style, and we were shown to our seats; everyone had good manners, so I could take my time choosing dishes. The bath water quality was excellent—as expected in Tamatsukuri—and the temperature was just right. The stone garden was wonderful as well.

I stayed for one night with dinner and breakfast included. The meals used local ingredients and were lightly seasoned, letting the natural flavors shine—everything was delicious. The Onsen was fed directly from the source, and my skin still felt smooth the next day. Despite the homey atmosphere, I could really feel their hospitality. I also appreciated that they served our meal quickly so we could go see the fireflies.

We traveled to celebrate my husband’s birthday. This year, we toured around the San’in region. I had always wanted to visit the famous Tamatsukuri Onsen, known for its beautifying waters. First, I was amazed by the large open-air bath. The indoor bath also felt wonderfully historic and was very clean. We were able to celebrate my husband’s birthday while enjoying a thoughtfully prepared dinner. The garden is magnificent—I was impressed by how meticulously it is maintained in every corner. All of the staff were pleasant and welcoming. However, I was disappointed with the cushion covers in the dining area.

The Room was very spacious, and the children were thrilled as soon as we arrived. During dinner, one of our children suddenly felt unwell, and we really appreciated how quickly you brought towels, a bag, and a chair so we could sit in the hallway. Once they felt better, our child said they want to stay again. Thank you very much.

We thoroughly enjoyed both the dinner and breakfast buffets. At dinner, the Shimane Wagyu roast beef and sweet shrimp were especially delicious. For breakfast, in addition to making our own seafood bowl, we also loved the Shimane Wagyu beef stew, which was hearty with plenty of meat. The garden was beautiful, and all the staff were kind and helpful. Thank you very much.

Tamatsukuri Onsen is known for its excellent water, and it truly felt smooth and pleasant when I soaked in it. I even bought a bath additive called "Tamatsukuri Onsen Bath" from the shop. The meals were plentiful, and my whole family was satisfied. Thank you very much!

A Hotel where you’ll have more fun the more proactively you get involved. It may not be ideal for guests looking for fully attentive, all-inclusive service.

I stayed here for one night during a two-night trip to Shimane because I wanted to keep the Accommodation cost down for one night. This guesthouse run by Kasuien Minami was the perfect choice, especially because the breakfast was delicious. I had made a Reservation for an annex Room, but they recommended another Room instead—and it was wonderful. Taking out the trash and making up the futon were self-service, but it wasn’t a problem at all. The down comforter was fluffy and very comfortable. Tamatsukuri Onsen… the water is great, and even the name “Tamatsukuri Onsen” sounds lovely. Thank you for a wonderful stay.

It was a very dog-friendly Hotel. They had almost everything we needed except food, so we could stay with peace of mind. The open-air bath had a standing bath with a panoramic view of Lake Shinji, and since it was my first time, I was truly impressed. The Onsen while watching the sunrise was the best! The Hotel itself isn’t new, but it was well maintained and perfectly clean, so there was no discomfort at all. If I get the chance again, I’d love to stay here with my dog! Thank you very much.

The parking lot is a short walk away, but the Accommodation staff were very kind and guided us carefully. After check-in, we enjoyed unlimited beer (until 5:00 PM) and all-you-can-eat ice cream! We had some right after the Onsen— the open-air bath was piping hot! The building also had a charming, traditional atmosphere. We had dinner in our Room, and everything was delicious! Breakfast made for a truly happy morning as well. At night, it was nice to relax at the nearby footbath. We’ll be back!

As one of the most established Hotels in Tamatsukuri Onsen, it was sure to be a solid choice, and I was especially pleased with the excellent breakfast buffet. There was a great selection of seafood, and I also enjoyed the shijimi clam miso soup; if you prefer, you can also choose Western-style options, salads, and cornflakes. The view overlooks Lake Shinji, though the bridge structure of the San’in Expressway is hard to ignore.