신 오사카 × 고객 서비스 평가가 높은 호텔·료칸

I stayed for a Multiple Night Stay. The Facility is new and spotless, and the bathroom and bathtub are properly spacious. The Room layout is also well designed—the door isn’t directly visible from the desk, so I could work calmly. Breakfast was high quality too, and the meat soup was delicious! They also served excellent fruit, and at this price with breakfast included, I’m very satisfied. It’s a Business Hotel that could easily feel impersonal, but I discovered some great books at the library café at night, and the staff’s posted recommendations for local restaurants felt warm and welcoming. I often stay at Hotels that cost JPY 20,000–30,000 per night, but this place is more than good enough.

I chose this Hotel because it offers excellent access within walking distance to the Shinkansen, Hankyu Railway, and the Midosuji subway line. The cleaning was thorough, and both the building and the Room were spotless. There are three elevators, so there was no waiting time. It perfectly matched my criteria when choosing a Hotel. I would like to stay here again when I visit Osaka.

We stayed here for a family trip to Osaka with five people. In a word, it was an extremely satisfying Hotel. The building was new, very clean, and comfortable with good air conditioning. The large public bath had a sauna, and the cold plunge pool was refreshingly cold. The room also had a separate bath and toilet, so we could relax even if we didn’t go to the public bath. There was also a wide variety of welcome drinks, which we enjoyed while unwinding after check-in. In summer, it was available until midnight. The breakfast buffet had many options, and everything was delicious. The staff were kind and courteous, and the luggage storage service after our stay was very helpful. It offered great value for money—I was surprised to receive this level of service at this price. I would definitely like to stay here again when visiting Osaka.

Because this Hotel is located directly above Shin-Osaka Station, it’s recommended for first-time visitors to Osaka. Both JR and the subway are just steps from the ticket gates. From Shin-Osaka, you can easily access all of Osaka’s major sightseeing spots. The Facility is compact yet well designed and easy to use, so you can enjoy a clean and comfortable stay. The staff were very friendly and helpful.

It was clean and close to the station, and there were plenty of places to eat nearby, so I had no worries. The large public bath was also spacious enough that you wouldn’t expect it from a capsule Hotel. I’d like to stay again.

After a piano recital, it was getting late, so I stayed in Shin-Osaka. It’s a bit of a walk from the station, but still within an acceptable range. The Room was compact, and it was more than enough for me. In the morning, bread was provided; it was an easy-to-eat size and I appreciated being able to take it up to my Room. The staff were cheerful and pleasant. For this price, I have no complaints.

If you can find Shin-Osaka’s East Exit, it’s just a 1-minute walk away and great value for money. The building and Facility are old, but everything was well cleaned, and the Room was spacious and comfortable. Everything you need for your stay is provided, so there were no inconveniences, and there’s a convenience store next door—more than enough.

We stayed here on my mother’s 88th birthday during a trip to celebrate her milestone. When I requested a cake in advance, they prepared a wonderful birthday plate, and the staff showed such thoughtful care to make it a surprise. It became a truly special day for both my mother and me. The food was delicious, and dinner was so plentiful we couldn’t finish it all. The breakfast buffet was just as the Reviews said—there was an amazing variety, and it made us excited from the morning. It was also fun just looking at all the little pig decorations throughout the Hotel. I’ll definitely stay here again when I visit Shin-Otsuka. Thank you very much.

The breakfast was very delicious.

This was my first time having breakfast here, and I was extremely satisfied—easily one of the best breakfasts among the Hotels I’ve stayed at!! I’m happy to have found such a delicious breakfast again after a long time. The service is excellent, making it a comfortable and reassuring Hotel to stay at. It’s also conveniently close to the station, and easy to reach from the Shinkansen gates without getting lost. In Shin-Osaka, this is my go-to place from now on! Thank you again, and I look forward to staying with you next time.

A smoking Room was available, so I stayed here. The Accommodation was very clean. I was impressed that the ice machine had plenty of containers stocked. When I travel by Shinkansen, I will definitely stay here again. Thank you very much.

Check-in is automated, and you need to pick up amenities from the front desk, but staff are always there to assist with check-in, and security feels very solid. The tea, coffee, and toothbrush amenities were on par with a luxury Hotel. The Room was also very comfortable for working: the desk and functional designer chair were great, plus there was a separate sofa and mini table, and plenty of power outlets. There are four wall-mounted hangers which is convenient, but there is no closet, so it may not suit guests with lots of clothes. A carry-on suitcase fit easily by the bedside. You can see the Hotel from the Shinkansen exit, and although the subway entrance has stairs, it’s right in front of the Hotel—very convenient. I’d like to stay again.

As a wheelchair user, I was able to visit with peace of mind thanks to the prompt communication regarding parking and other inquiries from the time of Reservation. I chose a plan with breakfast and dinner included, and I especially enjoyed the conversation with the female staff during dinner. The chef's dishes and the patissier's desserts were very satisfying. If I may suggest an improvement, in the room for three people, setting up a sofa bed made it difficult to use the closet and safety box. While I appreciated that it was prepared in advance, this could be improved. Overall, the location was convenient with moderate traffic in the area and nearby convenience stores, making it friendly for us who traveled by car from out of town. Several international staff members were working as well, but all staff left a kind impression on me. I will definitely use this place again when visiting Osaka!

I stayed here on a business trip. The service was excellent, and the Facility was clean, so I was very satisfied.

Not only is the Facility new, but it’s also impeccably clean, close to the station, and reasonably priced. There’s a convenience store on the first floor, and they will store your luggage free of charge before check-in and after check-out. Looking at the details: a large TV, a large mirror, a spacious shower room with strong water pressure, an in-room safe, deodorizing spray, a suitcase rack, and stylish chairs that are comfortable to sit on. If I had to mention anything: the refrigerator is small and doesn’t get very cold, and the toilet bowl is on the smaller side. Overall, it’s almost too good—there aren’t many Business Hotels like this.

This was my first time staying here. The price was reasonable, and the late-night soba was incredibly delicious, so I was really looking forward to breakfast. Breakfast more than lived up to my expectations—I was very satisfied and would love to stay again.

There was no hustle and bustle, and the calm atmosphere made me feel very at ease. Starting on July 4, due to various circumstances I stayed at two Hotels in Sakai City, and on the final day before returning home, my third stay was at New Osaka Hotel. It was the best of them all. It’s close to the station, and I was able to buy souvenirs at Shin-Osaka as well. I planned to have dinner at the station, but instead I bought a boxed meal there and enjoyed a relaxing meal back at the Hotel. At breakfast, they had Chinese rice porridge, so even when my tired body had little appetite, I could still eat. It was buffet-style with a solid variety of dishes, and I was able to eat well and head home feeling refreshed. If I have another chance to visit Osaka, this is a Hotel I would definitely like to use again. For me, it deserves full marks.

The front desk staff were kind and made me feel at ease. The Hotel was clean, and the Room was also spotless and beautiful. The bed was very comfortable, so I slept well. Breakfast offered a wide variety of delicious options, and I felt it was a great-value Hotel.

It was truly just a short walk from Shin-Osaka Station’s East Exit. There is also a large public bath, which is great when traveling with friends since you don’t have to wait your turn. However, it does get crowded at night. The changing area isn’t very spacious either, so if you can go earlier, make the bath a priority!

Thank you for your hospitality. The property is close to Shin-Osaka Station, reasonably priced, and I was very satisfied. I will use it again the next time I visit Osaka. Thank you in advance.