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We stayed here for the first time on our wedding anniversary last year and loved it so much that we visited again for this year’s anniversary. The view from the Room was truly amazing. The food felt very summery, looked beautiful, and was absolutely delicious. It was very quiet, and we were able to relax and take our time. Thank you very much. The only thing that concerned me this time—though it may just be a matter of personal preference—was the smell as soon as we entered the Room. I thought it might have been potpourri placed in the hallway, but each time we walked through the hallway it smelled strange. We would like to visit again in autumn with my mother, and we are looking forward to it.

I was able to relax and enjoy both the open-air bath and the large public bath. The Room was clean and spacious, and the bath in the Room was very pleasant as well. The food was truly delicious—I was impressed. The staff were very courteous, and I wished I could have stayed one more night. I’ve stayed at many Accommodations, but my friend and I agreed this Accommodation exceeded our expectations in every way. I’d love to stay again. Thank you!

We stayed here hoping to relax as a family of four with our two adult children. From the warm welcome in the parking lot to the welcome drink and escort to our Room, we were treated with outstanding hospitality. Every detail—from the entrance hall and corridors to the Room interior—showed great care and exceeded what we had seen on the website in advance. The large public bath is not huge, but since the number of guests is limited, it was more than sufficient. We also enjoyed being able to soak in Onsen anytime in the bath in our Room, which was wonderful for our family. The meals reflected the chef’s dedication (he is from Shiga Prefecture), and every dish was a delight for both the eyes and the palate. We also appreciated having time to unwind as a family in the lounge with drinks, making this a trip that left all of us completely satisfied. What we recommend most about this Accommodation is that every staff member provides genuinely pleasant service. In addition to taking care of what we needed, they entertained us with friendly, witty conversation. This is an Accommodation we would love to visit again and again as a couple or with family. Thank you for such a wonderful time.

It was our first family trip in six years. The Ryokan’s atmosphere, the meals, and the open-air bath in our Room were all outstanding. My family was very happy as well.

The surprise flower arrangement was a success, and we also enjoyed strolling around the Gero Onsen town. We thoroughly enjoyed both baths! We were very satisfied with the meals as well. It was great that the two of us could relax and spend time together. We ended up saying we want to come back together again, so I think we’ll visit again soon! Next time, we’ll stay here as a married couple!

We stayed here for our wedding anniversary. We were interested in the traditional hearth (irori), so we chose this Accommodation. Although it is old, it is well kept, and the staff kindly recommended various sightseeing spots, which made our celebration even more special. We also really enjoyed the irori experience. We would love to visit again if we have the chance.

It was a very cozy Accommodation. The air conditioning had a dial from LOW to HI, but even on LOW it cooled very well, so it was hard to adjust. I stayed with my 87-year-old mother-in-law, and we found it more difficult than expected for her to get up from the futon, so I realized we should choose a Room with beds next time. On the day of our stay, there happened to be a festival, and we could even see fireworks right by the window. After that, a samba group performed in front of the Ryokan, which was great fun. The Onsen had wonderful water that really relieved our fatigue—my skin stayed smooth for 2–3 days afterward. The Hida beef dishes were exceptional! I especially recommend the sukiyaki. Since we don’t drink alcohol, I wished we had asked to have rice served at the same time. Thank you very much for your hospitality.

A truly exceptional Hotel, offering simple elegance and abundant free-flowing Onsen water sourced from Gero’s natural spring. Attentive staff and housekeeping, along with a well-organized Room. A warm and welcoming second home you’ll want to return to again and again.

This was my first stay here. We stayed in a Japanese-Western style Room in the Sasara building, which had been renovated and was very clean. The staff member assisting us was a foreigner, so some explanations of the meals were a little hard to understand, but it was clear they had studied well. Every dish was delicious. By chance, it was the first day of the Gero Onsen Festival, and I was moved to be able to watch the fireworks while soaking in the open-air bath at night. We were able to relax and enjoy our time.

This time, due to the circumstances of the original accommodation (Bokakakan), we stayed at Ryokan Gero Onsen Sasara. Initially, we were a bit anxious, but we were completely satisfied with the meals, room, onsen, and staff. This accommodation is one we would like to use again when visiting Gero Onsen.

I stayed at Ogawaya for two nights, and dinner was excellent on both days. The second night in particular made me very happy with its full Hida beef course. Breakfast also offers a wide variety of dishes and is delicious. There are many staff members from Southeast Asia, and most of them provide warm hospitality with sincere effort and a smile. The Room was very spacious, clean, and comfortable. The welcome sweet, blueberry daifuku, was also delicious! It would be even better if the skincare amenities were a bit higher quality. Thank you very much.

Since the Room we selected was on the 4th floor, we got quite tired going back and forth three round trips down to the 1st floor (for walking our dog, etc.), plus meals and the bath (four round trips up to the 2nd floor) (lol). Next time, we’ll choose a Room on the 1st or 2nd floor (lol). Other than that, there were no problems. Our dog was happy, and the food was delicious too. (We are an elderly couple, aged 75 and 70.)

We stayed just after the Golden Week holidays. The front desk staff, restaurant team, and housekeeping staff we passed on our way out were all pleasant and handled everything smoothly. Our Room had an open-air bath; although it was listed as having no view at the time of Reservation, we were able to enjoy the mountains across the river, the lights of nearby Onsen Accommodations, and a sky full of stars. We had recently stayed at a related property in Yamashiro Onsen and expected similar meals, but the buffet selection was different here, and in particular the local Gero specialty “Kei-chan” chicken was delicious. The baths were used by quite a few guests, but they never felt crowded, and everything was well cleaned and easy to use. We were able to relax and enjoy a wonderful, unhurried stay. We would love to stay again.

I stayed here again for the first time in a year with my sister and my 95-year-old mother. We requested the same top-floor Room as last year, with a private bath. The bath is filled with Onsen water, and since my mother’s legs have weakened and she can’t go to the large public bath, our main purpose was to let her soak in the Onsen. Another highlight is the wonderful service from the female staff at the dining venue—warm, pleasant, and truly excellent. The meals are of course delicious too (haha)! The only drawback is that the lounge in the first-floor lobby is not barrier-free. It would be perfect if there were a ramp.

This riverside Accommodation was truly wonderful. Meals weren’t the typical one-set Ryokan style; there were several choices available. The portions were just right—not too much—so I could sleep well at night, and I also felt thoughtful attention to detail throughout. I was especially grateful that, unlike many places, there was no noise from children during meals, so I could enjoy everything quietly and at a relaxed pace. Dining while enjoying the cool breeze and scenery through the riverside windows became an unforgettable time. For bathing, I used a private bath. Because I have surgical scars, I was most grateful that they prepared a private bath where I could bathe with peace of mind. The free-flowing natural spring water was beautifully pure and felt cleansing even to the soul. The Room had double-pane windows for soundproofing and insulation, showing how carefully it had been renovated. Since I’m not used to sitting on tatami floors in daily life, having a bed and table made the Room very comfortable, and I appreciated that consideration. Also, as someone with strong cleanliness preferences, I really appreciated the small but thoughtful touch of providing unopened individually wrapped pocket tissues instead of a partly used box of tissues often found in Ryokan. The meals were also pleasing for someone like me who pays attention to additives; in particular, they had a nostalgic flavor that reminded me of my grandmother’s cooking—she was especially good at German cuisine. The juice served was freshly squeezed as well, and it was clear that each dish had been prepared with great care. I was genuinely happy to find an Accommodation like this in Japan. Both the proprietress and her husband were very friendly and interacted with me at just the right distance—even though I’m shy—so my stay felt truly comfortable. If I have another chance to visit Gero Onsen, I would love to book a Multiple Night Stay—starting the morning with German beer and then enjoying lunch as well. Thank you very much for such a pleasant stay.

Our family has been coming here for four generations since the early days, and this time the timing worked out, so I visited with my mother and cousin on a trip for three. With its thoughtful design for elderly guests, meals that make the most of excellent ingredients in a satisfying yet not excessive amount, and a spotless bath area kept clean with frequent cleaning, it truly is a wonderful, prestigious Accommodation. Most places have one or two little moments that make you think “Hmm?”, but from arrival to departure everything was comfortable, making for an excellent stay. Next time, around autumn, I’m hoping to visit again on my own for a change of pace—or perhaps with just my son.

The Room staff were very friendly and attentive to every detail, and although we were traveling with my parents in their 90s, we had a comfortable stay. It was also great that the bath was available 24 hours a day.

The bath was, of course, outstanding, and since the Hotel is on a hill, the view was great and I could truly relax. The all-inclusive plan was also nice because it felt relatively unhurried (at another Hotel, I once saw people rushing to grab seats the moment it started, which put me off). The food went beyond the ordinary with thoughtful touches, so I enjoyed it with excitement. Most of the staff were friendly and welcoming, which was very soothing. I’d love to stay again.

We stayed using a borrowed wheelchair, and the staff provided attentive support, which was a great help.

I was very satisfied with this Onsen Accommodation surrounded by nature, and there was also a great souvenir shop.