돌 × 시설・설비의 평가가 높은 호텔·료칸

This is a wonderful Ryokan that moves me every time I visit. The Room, baths, cuisine, the staff’s smiles, and the overall atmosphere throughout the property are all exceptional, and time seems to slow down. Both the fresh enthusiasm of the younger staff and the understated attentiveness of the experienced staff naturally bring a smile. The welcome service includes soft drinks as well as wine—and that wine is surprisingly delicious. Breakfast also comes with a choice of drinks; the 100% peach juice is pure peach—peach! peach! peach!—and absolutely worth trying at least once. And the cuisine is outstanding. Though the chef is young, everything—from seasonal menus and presentation to masterful use of dashi—is superb. The creativity is remarkable, and the expressive artistry of each dish (including the tableware) is truly next level. The view from the open-air bath in our Room—sunlit green trees against a blue sky—was beautiful, and soaking in an open-air bath during a sudden downpour was an experience with its own special charm. This is a lovely kappo-style Ryokan that soothes me every time I stay. Having visited in spring and summer, I would love to return in autumn next time.

The free-flowing, continuously fed Onsen was wonderfully abundant, and each private bath had a calm, relaxing atmosphere. The cuisine was perfect for wine lovers, with rare wines to match. The interior design—and the lamps placed throughout—were all beautifully chosen. Right in front of the Accommodation, there is a row of cherry trees along the riverbank; I can only imagine how stunning the view must be during cherry blossom season. I won’t wait until then—I will definitely return again soon. Thank you very much for your hospitality.

We stay here mainly for Arashi no Yu, and it’s always one amazing experience after another—thank you again this time. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful stay.

All staff members were courteous and attentive. The meals were thoughtfully prepared with enjoyable touches, and we could even have dessert in the lounge after dinner, which was very refreshing. The bath was a spacious unit bath, and since it can be filled with Onsen water, we were able to relax and enjoy the Onsen in our Room. We would like to stay again.

All the staff were incredibly kind! The Room was spacious, spotlessly clean, and very comfortable. We had a Multiple Night Stay, and the dinner menu changed on the second night (even for kids!), and the main meat dish was especially delicious. Since we travel with children, we’ve often stayed at Accommodations with buffet-style dinners lately, but at this Accommodation our child enjoyed the food so much that they ate a lot, which was great. There are lovely vineyards and a houtou restaurant nearby, so we could enjoy the area as well. We also used the Hotel pool, and even without a car our family had plenty to do. It was also nice that towels were always available in the large public bath. There’s a convenience store just a short walk from the Hotel, which is very handy. A wonderful Hotel that’s very welcoming for families with children!

Thank you very much for your kind hospitality. I would love to visit again. Access was easy if you have a car, and this Hotel offered plenty of enjoyment with the baths and hot stone sauna. The Japanese-style room felt a bit small for triple occupancy, but it would be perfectly fine for two, and offers great value for money!

Because our Room was on the 2nd floor, we were disappointed that we couldn’t see the koi in the pond. My wife is pregnant, and it was difficult because it was a long walk to the elevator. Not only in the garden but also around the open-air bath in the large public bath, many decorative stones were placed throughout, which made it very relaxing. I thought it was very rare to have an outdoor cold plunge bath for the sauna. Next time, we’d like to stay at the Ryokan longer and relax in the open-air bath.

Great value for money, and everything is kept very clean. The bed is clean as well, with no odors. There were no noticeable smells in the unit bath or towels either. The bathtub and toilet aren’t especially spacious, so I’d rate it 4 stars, but there were absolutely no issues. If I had to mention one thing, I would have liked a 32-inch TV in the Room. The front desk staff are very kind. They also offer a welcome drink, which is available until midnight—excellent. I stayed here for the Fuefuki City fireworks festival; it’s about a 20-minute walk, so I plan to stay again next year.

I used this place for the first time because my daughter and her husband moved to Isawa. At first, I imagined an older building, but the new wing was clean and I was very satisfied. Even better, being able to enjoy more than 20 different baths almost 24 hours a day is fantastic. I’ll probably stay here again next time. What surprised me was that even at 1:00 a.m., many people were still using the baths—it really seems popular.

The private open-air bath and sauna were absolutely amazing, and I felt completely refreshed with an Oropo after the cold plunge! The meals were also very satisfying, with plenty of ingredients from Yamanashi Prefecture. Since the Room was separated as well, it felt very private and relaxing without worrying about others. I’d love to come again.

We really enjoyed the many great services, such as a welcome cake, all-you-can-eat ice cream, and evening cocktail service—wonderful not only for children but also for women. The pillow height was just right, so I slept very well. Thank you very much for taking care of us during our stay.

We were completely satisfied with everything! We stayed as three generations of our family. We were told it was a connected two-room Room, but it was actually three rooms. The entryway to the Room was very spacious, and everything was kept extremely clean and tidy. I had seen in a Review that the building is old, but for someone from the Showa era like me, it really made me feel like I had come to an Onsen town, which I loved. Every dish was carefully prepared, and we enjoyed our meal while looking through the menu item by item. The flavors were refined and wonderful. It was my first time trying banana tempura! The breakfast buffet also had more than enough variety! All of the staff were cheerful and excellent in their service. It became a truly memorable stay. We would love to stay again.

I brought my elderly father, who loves Onsen but has difficulty walking. When I mentioned this at the time of Reservation, they prepared a Room right next to the elevator. I also requested a barrier-free Room, and it was spacious with handrails throughout. Even the tatami area was set up so he could relax comfortably in a chair, which made him very happy. The bath in our Room had 100% natural Onsen water flowing continuously 24 hours a day—it felt almost too luxurious. There was a step at the entrance to the tub, and the inside of the bath was slightly raised as well. A sturdy shower chair was provided, so I felt safe letting him bathe. Of course, he also enjoyed the large public bath with my husband. For dinner, a chef came to our Room and served freshly fried tempura and freshly grilled steak. Everything was truly delicious. The kamameshi rice was excellent too, and the portions were just right—we were completely satisfied. All of the staff were very kind. At check-in they helped us choose yukata together, and even though my father used a wheelchair that we borrowed there, one of the senior managers spoke warmly to him—he was deeply touched. This is a Hotel he visited many times with my late mother, and he spent two full days here looking genuinely happy. It meant so much to be able to do something special for him. Thank you very much.

The Accommodation Fee was reasonably priced for this season, so I didn’t have high expectations, but it was a very good Ryokan that truly showed the strength of a long-established property. In particular, the meals were not an ordinary kaiseki course; we thoroughly enjoyed a delicious course centered on Koshu beef. It was a menu that left a stronger impression than standard kaiseki. All staff were friendly and consistently attentive in their service. I have stayed at several other Ryokan in Isawa, but I would definitely consider Tokiwa Hotel again on my next visit. As for the Onsen, I would have been able to relax even more if the open-air bath had been a bit larger, as it felt somewhat small. Regarding the Room, although it is an older Ryokan, everything was well maintained, and the bathroom areas were spotless and comfortable. Given the excellent value and reasonable Accommodation Fee, I have no complaints—it felt like the result of dedicated management efforts. Thank you very much.

Thank you very much for your hospitality. This was our first family trip since losing our beloved dog, and we traveled with my elderly parents who have difficulty walking. I thought it might feel a bit sad, but everyone was so kind and had such wonderful smiles that it became a truly enjoyable trip! Our dog’s name was also Fuji, so it felt like we were meant to be here. My parents were also happy that, thanks to the walking support cart, they could choose their own dishes at the buffet. Every dish was amazing—beautifully presented and delicious. The meat was tender as well, and everyone loved it. We also enjoyed the water bar, the old-fashioned game arcade, and the souvenir shop! The bath was spacious and great, but there weren’t many handrails, so my mother seemed a little uneasy. Still, it felt wonderful. The Room was of course clean and very comfortable. We went to the pool area to take photos, and I thought it was a pleasant place for a walk. We would definitely like to stay again. Thank you very much.

It was worth more than the price. We relaxed as a couple in the Onsen and were very satisfied with the delicious meals. Even my big-eating husband left completely full. The Facility is old, but the garden is beautiful, and we saw a family feeding the koi. The women’s bath is small, so we would be happy if you could rotate it between men and women.

I chose this Accommodation for its free-flowing Onsen, and when I actually visited, I was truly impressed to see the hot water gushing out in abundance. There are two baths, Kaki-no-Yu and Momo-no-Yu, with Kaki-no-Yu being more spacious. At the entrance to the open-air bath at Momo-no-Yu, stones are laid out underfoot, giving a stimulating sensation on the soles of your feet that felt pleasantly painful. The meals were also delicious, with some dishes clearly prepared with great care. Our Room was on the third floor, and I wished there had been an elevator—but perhaps it was good exercise instead.

Great value for the price, and the meals were very satisfying.

Above all, the slope from the parking area into the Ryokan felt truly welcoming. At check-in, the staff spoke politely and with great hospitality, and they answered exactly what we needed right away—with a smile. Since it is run by Chateraise, the sweets and tea served on arrival were also wonderful. There was a wide variety of black teas as well.

The staff’s hospitality was excellent, and employee training is thorough. The building itself is not new, but it has been renovated throughout. The food was also delicious. The rates are reasonable, and it’s a Hotel I would like to stay at again.