고후 × 고객 서비스 평가가 높은 호텔·료칸

Once again, I stayed at Dormy Inn. A Hotel with reliable Onsen and meals. I would love to stay here again if I have the chance. Thank you very much.

Both the Room and the staff member who assisted us were wonderful, and we were able to truly relax. As I casually looked out from the Japanese-style Room at the beautiful garden, a large grey heron was resting its wings by the waterfall. It was my first time observing one from so close, and I was thrilled. The thoughtfully prepared cuisine is always delicious, and this time again every dish was deeply impressive. Staying in a detached guesthouse felt perfect just being there, but I went out to make sure not to miss the live music in the lobby—and it turned into another wonderfully romantic moment. As often as time and budget allow, I would love to return again and again to unwind. Thank you very much for your hospitality.

The Room allowed smoking, but it was very clean and had no smell at all. There was no noise from outside; the only sound I could hear was the refrigerator motor near the pillow, so I was able to spend my time quietly. If you go by car, the parking lot is spacious, and it is conveniently located right next to a main road. It was excellent.

The staff were very kind, and we had a very comfortable stay. When we made the Reservation, only smoking Rooms were available even though we don’t smoke, so we thought it would be fine for one night since deodorizer was provided. In the end, we didn’t notice any cigarette smell at all and stayed comfortably. We also signed up for the morning buffet at check-in, and despite the low price it had a great variety of options and was delicious—we were very satisfied. Thank you!

We stayed here for one night on a trip to Kofu. From the Hotel entrance to the reception, and further back to the lounge, the space was wonderful and truly felt like a high-class Hotel. The Room was also clean and well maintained. What we especially loved was the large public bath with free-flowing Onsen water straight from the source—it was very relaxing. We didn’t dine at the Hotel this time, but we’re looking forward to doing so on our next visit.

We stayed for one night with dinner and breakfast included as a family of three. While the building feels a bit old, it is well maintained and very clean, so we had a very comfortable stay. We chose a meal-included Plan, and the food was excellent—we were able to relax and enjoy our meals. The drink bar with alcohol was fantastic, and I ended up getting refills many times (a bit tipsy). Breakfast also had a wide variety, and I went back for both Japanese and Western dishes. The houtou noodles were delicious as well. One thing that concerned me slightly was an odor in the Room. It didn’t bother us while we were in the Room, but when we returned after bathing, the smell stood out—so I think this could be improved. The bath area is small but includes an open-air bath and a sauna, and it was great that we could use the private bath for free. There were also massage chairs and computers available to use for free as part of the Facility offerings, plus unlimited manga—it felt like there wasn’t enough time to enjoy everything. Overall, it was a very good Accommodation. I would like to stay again. Thank you very much.

All staff were pleasant overall, and the check-in explanations were detailed and courteous, so I had no trouble during my stay. This time I booked a Multiple Night Stay for two nights, and the breakfast side dishes had a good variety with some changes each morning, so I enjoyed it without getting bored. As for the Room, on the first day we were assigned one at the hotel’s discretion; it was a twin Room with plenty of space. The second day’s Room (single) was simple but more than sufficient, very clean, and comfortable. It was also great that each Room has its own air conditioner, making the environment comfortable throughout. The only downside is that getting around by elevator can take time, so it’s best to allow extra time when moving around. In addition to the in-room bath, there is a large public bath on the top floor with panoramic city views, as well as an open-air bath, which made for a very relaxing experience. There are also good restaurants nearby, so unless there is heavy rain or similar weather, you shouldn’t feel inconvenienced. There are many affiliated parking lots nearby; if you park at places like Yodobashi Parking, you can choose covered parking as well, which made driving there feel reassuring.

The continuously flowing Onsen bath was wonderful, and even the diluted bath had surprisingly lively bubbles—I could really feel the high quality of the spring water. It was a bit disappointing that the women’s bathing hours were somewhat short, but I made the most of the time and enjoyed the Onsen to the fullest. Breakfast is served with dishes portioned into small bowls, making it easy to choose what you like and go back for seconds. There’s a good variety, and even as guests keep coming in one after another, the staff promptly refills everything. It isn’t a flashy Hotel, but the service is polite and pleasant, and everything feels clean. Above all, this is an Accommodation I’d recommend to anyone staying primarily for the Onsen. I’d love to visit again. Thank you very much.

The Room was spacious and perfectly satisfactory. The unit bath was small, but that’s often the case on business trips, so it didn’t bother me. This time I stayed with my wife, and she didn’t complain.

I was impressed by how automated check-in and check-out are now, but since I was with my daughter, we got through it smoothly. The welcome drink grape juice was so good that I kept going back for more—even after the late-night noodles. The coffee was great both hot and iced. After walking around Kofu, I headed to the large public bath to avoid the crowds. Soaking in the Onsen and seeing Mt. Fuji from the open-air bath was breathtaking. Feeling refreshed, I took another stroll around town before dinner at a restaurant I had reserved. There are plenty of dining options from the station to around the Hotel, which will be helpful next time as well. After dinner, I went back to the large public bath for another soak, then enjoyed the late-night noodles. Since it was Saturday, there were many families and inbound travelers. As a local specialty, those late-night noodles were delicious—especially the seasoned egg topping with just the right level of flavor. Despite how many guests there were, it stayed quiet inside, and you could even check how busy things were during late-night noodles and breakfast. Breakfast also featured lots of local ingredients, with so many small side dishes that it was hard to choose. There were stewed offal dishes (motsuni), beef stew, and rice porridge as well (made fresh upon request). I relaxed with coffee until check-out and really enjoyed my first Dormy Inn stay. The staff struck a perfect balance—attentive without being intrusive—which made it very comfortable. Of course, I also enjoyed both the post-bath ice cream and lactic acid drink service.

I stayed here for a live show in Kofu. This was my second time. The building is certainly old due to many years of operation, but it was well cleaned and I had a comfortable stay. For this price with breakfast included, it’s a very appreciated Hotel. I’d like to stay again when I’m in Kofu.

My first time in Kofu, Yamanashi. It was a wonderful Hotel, and I was truly impressed. The beautiful Room interior and the high quality of the breakfast made it so good I almost didn’t want to tell anyone about it. This time, I visited Takeda Shrine and stayed only briefly, but the location is convenient for sightseeing as well. I would love to stay here again next time. Thank you very much.

I wanted to relax on my own for a change, found a great-value Plan, and made a Reservation. The staff welcomed me with warm smiles and guided me smoothly to my Room. They even told me where to buy delicious peaches, and I was already so happy I chose to come. After resting in my Room for a bit, I headed straight to the Onsen. It happened to be quiet at that time, so I ended up soaking for ages. I felt like my skin looked better and it really lifted my mood—so after dinner, I went back in again. Finding an Onsen I truly love was the best part of all. The ice cream after the bath was also great. Breakfast was a half-buffet featuring mainly fermented foods—and it was amazing! I especially loved the dried daikon radish and hijiki simmered in tomato sauce so much that I want to make it at home. The salmon served first was also plump and delicious; it made me think, “Is it really okay to enjoy something this luxurious in the morning?”—such a wonderful escape from everyday life. Each dish was light and refreshing, so you may find yourself eating too much—in that sense, be careful (lol). I also loved that check-out is at 11:00, which meant I could enjoy another relaxing soak in the Onsen in the morning. Everyone on staff was kind, and this has become an Accommodation I definitely want to stay at again. Thank you very much, Ryokan Meiji.

I stayed with my child. Even though we arrived late, we were able to enjoy the ice cream we had been looking forward to (arranged in advance). The male staff member at the front desk spoke to us kindly, which I really appreciated. The next morning my child wasn’t feeling well, so I contacted the front desk and asked to extend our checkout time. The female staff member said rather firmly, “It’s until 11:00!” I felt sorry for making a sudden request and wondered if she was irritated, but there were no words of concern and it felt cold. She did explain the necessary procedures, so we were able to communicate the minimum required information. We originally had a Plan with breakfast, but due to our situation we couldn’t eat it. If we stay again next time, I’d like to try breakfast then.

The Room and the large public bath were of a comfortable size and easy to use.

The Accommodation Fee was lower than nearby hotels at the time of reservation, so I was a bit concerned, but the service, cleanliness, and facilities were excellent, making it very relaxing. I would like to use this accommodation again when staying in Kofu.

Satisfied #1: Affordable Hotel (Good) Satisfied #2: Staff service (Good) Dissatisfied #1: The Room lighting was not working, and an electrical outlet was broken. Dissatisfied #2: The shower head in the bathroom was slightly broken, and it was difficult to adjust the water temperature. Dissatisfied #3: The elevator was out of order. My companion has limited mobility, so using the emergency stairs was very difficult. Dissatisfied #4: The parking lot required a fee. Dissatisfied #5: Noise from neighboring rooms/apartments was loud and bothersome, so I couldn’t relax.

Shun Ryotei Matsukawa Kofu Personally, I’ve visited Kofu several times for work, but I always headed straight home once the job was done. This time, since the next day became free, I decided to stay privately—and while researching, this place caught my eye. It used to be a traditional Japanese restaurant and has been renovated into a rare Accommodation, with only two Rooms in total. And this time, I was the only guest—so in a way, it felt like having the place all to myself. Even so—no surprise—the breakfast was outstanding, just as you’d expect from a ryotei. The hospitality from the husband and wife was wonderful as well. Because I was alone, they kindly let me use the large hall almost like a private dining room, and I could enjoy such stylish and delicious breakfast slowly and leisurely on a Sunday morning. This is it. This is exactly it— the real-life essence of weekend travel.

I stayed here on an extremely hot day close to 39°C. The Accommodation had the unique charm of a traditional Japanese house, was well located, and the Facilities were clean, so I was able to stay comfortably. On the other hand, perhaps because the Room had a high ceiling, the air conditioner felt less effective. The room did not cool down easily until nightfall, which made a midsummer stay a bit challenging. I understand this may be unavoidable due to the structure of an old house, but Kofu often has severe heat in summer. I felt that adding a circulator fan and providing a refrigerator with a freezer compartment (freezing function) would allow guests to chill ice packs and drinks and make the stay more comfortable. Other than that, I had no particular complaints and was satisfied with the atmosphere of the Accommodation, its location, and its Facilities. It is an Accommodation that made me want to stay again in a different season.

I visit Kofu several times a year, but this was my first time staying at Route Inn. The exterior is a bit dated, and the Room was small, but the shared areas were well-cleaned and tidy. Overall, I was satisfied with my stay. However, during check-in, to ease congestion at breakfast time, I chose the last time slot from four options (based on staff recommendations for less crowded times). Unfortunately, it felt rushed within the 30-minute breakfast period and I couldn't relax. Additionally, in the morning bathhouse, the water temperature was lukewarm—perhaps due to adjustments for the heatwave—and it wasn't warm enough to heat up my body in a short time. The front desk staff were very kind and attentive; their service left a positive impression. I would like to stay at this Hotel again. Thank you!