하네다 × 고객 서비스 평가가 높은 호텔·료칸

I stayed here to celebrate a friend’s birthday. It was stylish and spotless, and all the staff were very friendly, so I felt comfortable throughout my stay. The amenities were well stocked, so I could stay without bringing anything. Breakfast was delicious with a great variety. The only thing I wished for was tomato juice. I also enjoyed watching planes take off and land from the rooftop terrace. I think the sky and Mt. Fuji would be even clearer from autumn through winter. It’s close to the station, so it’s a great option for early morning flights or late arrivals as well. Having a convenience store right nearby was also very handy. This is a Hotel I’d love to stay at again. Thank you very much.

After returning to Japan, I decided to stay near Haneda and made a Reservation here because I had been wanting to stay at Mercure. The Room had stylish interior design, the breakfast was excellent, and the shuttle bus service took me back to Haneda. It was an even more satisfying stay than I expected.

I stayed here on the way back after picking up my family at Haneda Airport. You pass through the Grand-side lobby, but it was crowded and noisy with inbound travelers, so choosing this place was the right decision. With its location near Haneda Airport, a natural Onsen, spacious Rooms, and excellent hospitality, we were able to enjoy an escape from everyday life without leaving Tokyo. When it’s hard for the whole family to travel far, I’d like to stay here again as a mini getaway.

It was a very stylish Hotel and felt clean, and as soon as I entered the lobby it felt open and spacious—somehow it was very comfortable. There is also a free Shuttle Service, and the location is excellent. A design Hotel where every detail feels different from others. The exposed concrete walls created a great atmosphere.

I stayed for one night for an early morning flight from Haneda the next day. The Room was compact but clean and comfortable. I used the Shuttle Service to the airport the next morning, and the driver’s service was excellent. I would definitely like to stay again. Thank you very much.

As the start of my trips to Okinawa almost every month, thank you for always taking care of me at Excel, my No.1 Hotel near Haneda Airport. This is my second stay this month. Once again, from check-in onward, the staff were kind and helpful, the Hotel was quiet throughout, and I was able to spend a comfortable time in the Room. Last month in Miyakojima, I also stayed at Tokyu Resort, and I recently realized it is part of the same group. I have stayed there several times as well—it was another wonderful Hotel. Next month and the following month I will be departing on the same day due to work, but my next stay is planned for November and around year-end. Thank you in advance.

I chose this Hotel because it offers Shuttle Service to the airport for an early-morning flight from Terminal 3. It was clean and functional, and I was excited to catch a glimpse of ANA planes from the Room window! The lobby also has a coffee machine and tea bags. For breakfast, you can choose either Western or Japanese options, served set-meal style. The flavors were gentle with less salt, and it was delicious!

Stayed overnight before an early flight from Haneda Direct access from the station was very convenient—I could get there without walking through town with a suitcase. Information about nearby convenience stores was also provided in advance, which helped me prepare. However, should the airport shuttle bus require a Reservation? I went to the bus stop well ahead of my planned departure time, but it arrived at the last minute and made me a bit anxious.

Conveniently located just a short walk from Keikyu Otorii Station, with convenience stores and restaurants nearby. What impressed me most was how spacious and clean the Room was. The Room was also bright, and the cleaning was thorough. I highly recommend this Accommodation.

I stayed here to catch an international flight departing in the morning. This was my second stay, following last year. As soon as you leave the Hotel, you’re at the departure lobby, and both check-in and check-out are smooth, so it’s stress-free. The Room I used had a separate bath and toilet, which made it very convenient. I was also happy that the amenities were Decorté. Some beds don’t suit me, but at this Hotel I didn’t hurt my back at the start of my trip, and I felt reassured even for a long flight afterward. I have no complaints. I’d like to stay again.

Thank you very much for giving us such a wonderful time. Ahead of my daughter’s overseas trip, we stayed here before her departure. This was our second stay, and once again we were able to spend a very comfortable time. As my birthday was coming up, when we entered the Room there was an adorable towel cake and a gift of sweets prepared for us. I was truly moved by the unexpected, heartwarming surprise. Taking photos with my daughter around the towel cake also became one of the lovely memories of this trip. Through your thoughtful, understated kindness, we could really feel your warm hospitality toward us as guests, and it made us very happy. Once again we had a pleasant stay, and it reaffirmed that choosing this Hotel was the right decision. I sincerely appreciate the attentive care shown by all the staff. We would love to stay again.

I always use this place when taking an early morning flight. I will use it again. Thank you.

I was a bit worried after seeing some negative Reviews, but I didn’t notice anything unhygienic or concerning. The free Shuttle Service to Haneda Airport (about 14 passengers on a first-come, first-served basis?) was also convenient. It’s perfect for an overnight stay before an early flight from Haneda.

I stayed here because I had an early morning flight from Haneda the next day. It was very convenient, as it’s close to the station and also close to the airport.

The front desk featuring robots and dinosaurs is quite unique and entertaining. Staff are also quick to assist via the phone next to the front desk. However, the lack of hot coffee in vending machines might be disappointing for Western guests accustomed to drinking coffee. It would be preferable to have coffee instead of tea in the Room as well.

We received the entrance password in advance, but there was no staff inside. We were required to take face photos and register passports and addresses for each member, which was frustrating and took several attempts. The entryway is very small, so it was difficult for five people with suitcases to enter the Room. The stairs were also very challenging. To catch the first train to the airport, we had to cross a bridge and walk quite far to reach a ticket gate with an elevator. Please be aware.

The toilet and bath are shared for each Room, which may not be suitable for everyone. The bedding was not a bed but a futon on tatami mats, with clean sheets provided. Breakfast included warm rice, miso soup, fish, raw egg, pickles, and salad for a well-balanced meal. The bath is located on the second floor and was clean. Personally, I enjoyed it as I prefer baths where I can stretch my legs. There is a noticeable smell of tobacco as many smokers seem to use this Hotel. An ashtray is provided in the Room, making this Hotel recommended for smokers.

It was a clean and nice Hotel.

I felt safe and comfortable thanks to the women-only floor. The Room was spacious enough, clean, and comfortable. Using the lockable luggage storage area helped free up even more space in the Room, which was great. The toilets and shower rooms were also very well cleaned. However, it was frustrating that someone who arrived late at night reorganized their luggage in the hallway and made a lot of noise. I think it would be even more comfortable if there were a clear notice asking guests to do any major luggage sorting between 22:00 and 6:00 in shared areas rather than in the hallway.