마이하마 × 고객 서비스 평가가 높은 호텔·료칸

We stayed here for a live concert at LaLa Arena TOKYO-BAY in Minami-Funabashi and to enjoy Tokyo DisneySea the next day. Since it’s a Hotel directly connected to Maihama Station, it was very convenient that we could leave our luggage both before check-in and after check-out. Breakfast starts at 6:30 a.m., which was great because we had plenty of time to line up before the park opened. You can also choose amenities freely, and there were plenty of options that helped relieve the fatigue from all the walking. The Room was a twin (Casual 2). It’s slightly compact, but it wasn’t an issue as we could spread our luggage out on the bed. We’d like to stay again.

I had everything I needed for a comfortable stay. I stayed here to visit Keisei Rose Garden. It’s not right next to the station, but it’s only a few minutes on foot, so the location is fine. It’s a stylish Hotel. The TV in my Room was 50 inches—very large. They set up a DVD player for me, so I watched Mozart’s opera “Mitridate, King of Pontus.” You can also watch YouTube on the TV. The TV is excellent and easy to watch from the bed, which was great. Come to think of it, this Hotel is part of the same group as Keyaki Gate Fuchu. I use Keyaki Gate often and will be staying there again next week; both Keyaki Gate and Lumiere Kasai are highly satisfying Hotels. Comfortable, clean, good-quality food, reasonable rates—and the TV is top-tier. It’s rated 5 out of 5, but honestly it deserves even more than that. One thing to note: there is an inner courtyard with an open atrium design that looks stylish, but if you’re afraid of heights it can be difficult when staying on higher floors. Because it’s open through multiple levels, walking along the corridors can feel scary. I stayed on the second floor and was fine, but if you don’t like heights you should book a Room on a lower floor. Checkout time is early, so I requested an extension at check-in. A two-hour extension cost 3,000 yen. Breakfast doesn’t have a huge variety of items, but it was tasty and I was satisfied with it.

This was our second stay with children. Last time, we stayed after visiting Disney. Located inside Kasai Rinkai Park, it’s perfect for letting kids play. This Plan included breakfast, and the food was excellent—no surprise given it’s part of the Okura group. Dinner wasn’t included in the Plan, but we used the restaurant and it was delicious as well. The large public bath was clean and spacious. There aren’t many Hotels in Tokyo with such a large bath, so it was very relaxing. The staff were very kind and helpful, especially to our child. They also stored our luggage on both check-in and check-out days, and we could rest in the lobby and reorganize our bags, which was a big help while spending time in the park with our child. Thank you very much.

This was my first stay. I found this Hotel online at short notice, but the 12:00 checkout and child-friendly breakfast appealed to me. The room was very clean and offered excellent value for money. The staff were also very kind and helpful. I would like to stay again. Thank you very much.

The Hotel is new, clean, and made for a very comfortable stay. I spent most of my time working on my laptop in the Room, and it was quiet, so I was able to get a lot done. There are also many convenience stores, drugstores, and restaurants nearby, which is very convenient. The Hotel also has vending machines and coin laundry facilities, so it seems popular with both business travelers and tourists. The Hotel staff were always kind as well. If I have plans in the area again, I would definitely stay at this Hotel next time.

It was my first time having a microwave in the room, and it was even more convenient than I expected. Everything was kept very clean, the TV was large and could play YouTube, and it was comfortable to live as usual even while traveling. The location is also great—no transfers needed on the Tozai Line, close to the station, and there are supermarkets and restaurants on the way from the station to the Hotel. It was so convenient that it made me want to live here. On top of that, maybe because it was a campaign rate, it was an excellent value—I could enjoy top-level comfort without overdoing it. It’s sure to become popular! A place I almost don’t want to share (lol).

I fell ill on the day of my stay and had to be taken to the hospital by ambulance, and everyone at the Hotel took great care of me. I later heard from a friend that your response at that time was truly outstanding. Even until checkout, you showed consideration for me in many ways. This stay turned out to be unexpected, but next time I would love to visit again and relax with a hotel staycation. Thank you very much for everything.

The Room was spotless and thoroughly cleaned, and the amenities were well stocked. I stayed with breakfast included; it was a buffet with a wide variety of options, and the dishes changed slightly each day, which was great. Also, I only found out after arriving that there was an Onsen, but it helped relieve my fatigue and was very relaxing.

From the moment we arrived at the Hotel, we were impressed by the outstanding hospitality of the staff. The doorman who welcomed us was wonderful, and since we were traveling with a baby, they took great care of us—carrying our luggage to our Room and preparing a baby crib for us. We also used the bus to go to the park, and while we were waiting in the lobby, staff came over as soon as it arrived. Throughout our stay, we felt that everyone was extremely well trained and attentive. Our Room was spacious and comfortable, and we truly appreciated it. The breakfast buffet had a great variety of options; the freshly baked bread, French toast, and beef ochazuke were especially delicious. They also guided us to seating with our child in a stroller in mind, which was very helpful. There was also a nursing room right outside the restaurant area, which made things much easier. We didn’t expect such a comfortable stay for this price point, so we felt it was an excellent Hotel. It seems there are many spacious Rooms available as well, making it a reassuring choice even for families with small children. To repeat once more, every staff member who assisted us provided warm and pleasant service. Thank you very much—we would definitely love to stay again.

We stayed here on our first Disney trip with kids in two years. We also stayed about 10 years ago, and it’s still a wonderful Hotel—breakfast was delicious as well. Most of all, our kids were truly thrilled! I also remember how great the breakfast was when I visited with my husband before. Everyone at the front desk was very kind and helpful, and our kids even said, “They’re all so nice.” It really means a lot when staff are so warm to children. It made us forget how tired we were from Disney (in a good way). We’re planning to come again next year, so we’ll definitely stay here again. Thank you!

A summer trip to Disneyland enjoyed by three generations of our family. We stayed here so we could enjoy Disneyland with our 2-year-old grandchild. This was our second stay with our grandchild. In the Room, they prepared the beds pushed together, so our whole family could relax and feel safe. For dinner, the Japanese restaurant had a kid-friendly menu for our grandchild. The 24-hour convenience store also had a baby-friendly selection. Drinks such as baby barley tea and water were available as well. We also enjoyed the beautiful pool, and there were summer festival activities like games stalls and Bon Odori dancing, along with events for children held in the banquet hall—making it a wonderful time packed with summer fun. The staff were truly warm at all hours and spoke kindly to our grandchild throughout. The summer of 2026 spent by three generations of our family. Thanks to Grand Nikko Tokyo Bay Maihama, we made unforgettable memories as a family. Thank you very much for such a heartwarming stay.

Overall, we were satisfied with the Accommodation Fee. However, please note that the parking area is small.

This was my first stay. I used the shuttle bus from Maihama Station, and I was moved to hear Disney melodies playing on board. I truly appreciate the kindness of everyone, including the driver and the front desk staff. The room was very clean, with lovely interior decor, and I had a comfortable stay. It is a Hotel I would definitely like to visit again next time. Thank you very much.

We stayed one night before visiting Disneyland and one night after visiting DisneySea. I traveled with my daughter, but the day before we left, our hair curling iron broke—so we had to go to an electronics store near Shin-Urayasu Station! On the way there, we used the Resort Line and JR, but my daughter looked it up and we were able to return on a single bus that stopped right in front of the Hotel. So convenient! It was raining, and being able to get around cheaply without transfers was really helpful. Shin-Urayasu has supermarkets and other shops, which made things easy—and I was able to buy what I wanted as well. We spent less time at DisneySea, but a pinch turned into an opportunity. Disney Hotels are convenient in many ways, but they can be inconvenient for sudden shopping trips. Having this Hotel in a location where you can handle situations like that without stress is “the best!” We’ll stay here again next time.

I stayed at a discounted Room, and although there were a few minor scratches on the door and around the water fixtures, it didn’t bother me at all. Since it was raining, I really appreciated the shoe dryer in the Room—it was extremely helpful. The large public bath was also very clean and very relaxing.

The breakfast was excellent. Everything was unpretentious, with comforting, nostalgic flavors that were easy to enjoy. In particular, the slightly sweet tamagoyaki—just like a mother would make—the gently flavored miso soup rich with dashi, and the kinpira gobo made it a truly memorable breakfast. Thank you very much.

We stayed here for a family trip to Disney. As it is new, we had a very pleasant stay. With two sinks, plus a separate bathroom and shower room, it was comfortable even with six guests and never felt crowded. We would love to stay at this Hotel again the next time we visit Disney. Thank you!

As expected, the convenience store in the Hotel gets crowded after returning from the park, and items may be sold out. It’s smoother to buy what you need at a convenience store near Maihama Station, or if you only need drinks, from the vending machines at the Resort Line stations before heading back to your Room. The Moderate Room had a water purifier installed, which was a nice touch! All of the Hotel staff were very friendly and made our stay pleasant. Thank you!

The dinner and breakfast buffets were very delicious. The children’s menu was extremely well stocked, and I felt that even young kids would really enjoy it. The guest room was very comfortable. On the day of our stay, Disneyland fireworks were canceled, but with a park view, I think it would be amazing to be able to see the fireworks.

I made a Reservation for a room selected by the Hotel. Since it was for two people, we were excited and nervous until the day of our stay. We were very happy to get a twin Room! The free drink bar was a great service—you can have drinks anytime during the designated hours. Alcohol is also available with unlimited refills for free for one hour. We don’t handle alcohol well, so we didn’t use that service. When we went around 8:00 PM, the drink area was crowded. Maybe because our Room was on a corner, we didn’t notice noise or voices from around us and had a comfortable stay. The Wi-Fi worked well too. It’s a Hotel I’d like to stay at again when I come to Kasai!