The Hotel is very clean overall, the staff are friendly and helpful, the welcome drinks selection is excellent, and the freshly baked bread at breakfast is delicious.
However, despite the large number of guest rooms, the Onsen is extremely small. The changing area in particular can barely fit two adults. You can check real-time crowd levels for the Onsen on the in-room monitor and try to go when it’s less busy, but many guests do the same, so it still isn’t very convenient.
If you don’t like crowds, it’s better to use the bath in your room.