도야 × 만족도 평가가 높은 호텔·료칸

While looking for a Hotel around Lake Toya where we could stay with our dog, we chose this Hotel—and it was truly an amazing experience. Both breakfast and dinner were exceptionally delicious, and we were more than satisfied. The facilities were clean and new, and all the staff were wonderful. The only thing that stood out was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. We would definitely love to visit again!

We planned a family trip after seeing photos of the open-air bath and wanting to stay here. The front desk staff were friendly and welcoming. Check-in was quick, and the buffet meals were delicious across the board—we were impressed by the high quality. The open-air bath was amazing with views of Lake Toya. The fireworks we could see from our Room were beautiful, and we made wonderful memories.

I made a Reservation for two nights, but it was so comfortable that I ended up staying three nights. From check-in, all the staff made a great impression—they were friendly and easy to talk to, so I felt relaxed right away rather than feeling like it was our first meeting. Since pets are welcome, I got to meet adorable dogs every day, and I also appreciated how kindly the staff interacted with them. They even took photos of visiting dogs, placed them in a mini album, and kept it in the lobby for guests to browse freely. The shop staff also seemed to love dogs—giving them treats and chatting with them created such a warm atmosphere. The staff were kind both to guests and to their dogs. Meals during a Multiple Night Stay can start to feel repetitive, but on both the second and third nights we received one special dish each as part of the Multiple Night Stay service—something not available at the buffet—which made me very happy. With the buffet, I treated it like “If I miss something today, I’ll try it tomorrow,” and managed to try everything over dinner (laugh). Breakfast included bread, yogurt, milk, and smoothies, so I mainly enjoyed bread-based options. At dinner there was unlimited soft drinks; at breakfast there were milk, smoothies, lemon water, and coffee. Alcohol at dinner cost extra, and there was also an all-you-can-drink Plan. My Room was a spacious Japanese-Western style room with two beds. Since I mentioned in advance that my knees aren’t great, they kindly arranged a Room on the 3rd floor near the elevator—I really appreciated that. The location of the Room was surrounded by trees and stayed quite dim even during the day (so we kept the lights on), but there is a free shuttle bus for hot-spring hopping to Mori no Soran iwa nearby. From when the shuttle started running until before dinner each day، I enjoyed their open-air baths، relaxed in their free massage chairs، or lay down on comfortable cushions in their bright spacious lobby. It seems you can use their indoor pool for free as well، but it sounded lively with children، so as an adult traveling alone، I chose instead to take my time enjoying my favorite open-air baths. I bought after-bath pudding and panna cotta at the shop， returned here for dinner， relaxed until bedtime， then went back into the baths again. This Accommodation has more varieties of baths than Mori no Soran iwa؛ if you walk further inside from within大浴場 along its corridor، you’ll find two open-air baths plus scented baths、 standing baths، and more—there’s plenty to enjoy. I’d love to visit again.

The hospitality of all staff, starting with the front desk team, was outstanding. I have stayed at many Hotels, and this was the highest level of hospitality I have ever experienced.

Because we decided on our trip to Lake Toya at the last minute, I didn’t think we would be able to make a Reservation at a good Hotel. Since May is one of the peak seasons for travel in Japan, I wasn’t expecting much. But after staying there, the Hotel quality exceeded my expectations. I especially loved the dinner buffet. There was an incredible variety of dishes, and many were far better than I anticipated. I ate too much and ended up walking outside for hours afterward to feel better (laugh). Breakfast was more standard compared with dinner, but still very satisfying. As for the Onsen, “Hoshi no Yu” was truly outstanding—I highly recommend trying it at least once. Waking up early to use it was a bit tough, but it was absolutely worth it. The feeling of seeing Mt. Yotei from the Onsen in the morning is hard to put into words. It was truly spectacular.

This large 11-story resort suddenly appeared as we drove along a rural mountain road. The building was clean and didn’t feel old at all. The Japanese-Western style Room was also very practical. The Onsen is a simple hot spring, but both the indoor and outdoor baths are spacious. At the back of the large open-air bath, there were various small tubs that looked like they had bath additives in them, which was fun in its own way. Meals were served buffet-style in a large restaurant. There was an incredible variety of dishes, and there was quite a long line in front of the Western food counter. It seems great for families with children to enjoy dining, but for older guests it’s hard to eat that much and tiring to walk around, so I wished there had been a set menu option. As a Diamond member benefit, we received a full-size bottle of sparkling wine and finished it, but it was too much for just the two of us as a couple. It would have been nice if we could choose something like two cans of beer instead.

Our stay at Lake no Sumika was the most memorable part of our trip to Hokkaido. The view of Lake Toya from our Room was truly beautiful, and we were able to relax and enjoy how the lake’s scenery changed throughout the day. The Facility and guest Room were very comfortable, making it feel like staying in a quiet private villa. Soaking in the Onsen while taking in the stunning view was a deeply relaxing and wonderful experience. If we have the chance to visit Hokkaido again, we would definitely like to stay at Lake no Sumika once more. It is also a Hotel we can confidently recommend to family and friends.

The Facilities feel a bit dated, but the building was clean and well maintained. All the staff greeted us with smiles, which was wonderful.

Perhaps because it was before Golden Week and we visited during a season without fireworks, it was quiet and very comfortable. The in-Room bath with free-flowing hot spring water and the large public bath were both excellent, and the breakfast had plenty of variety—this has become an Accommodation I’d love to visit again. For my morning bath, I enjoyed a beer while leisurely looking out over Lake Toya; it was a truly luxurious time. As for service, perhaps because there are many international guests, we were suddenly spoken to in English, and there were quite a few moments where I felt the staff could use a bit more training—so I’m giving it a 4.

Dinner was delicious no matter what we tried, with refined flavors and generous portions.

It’s hard to find places where you can freely bring your pet, so this is highly recommended!! This is a very pet-friendly Hotel. The dog run is well maintained and very clean.

I have used this facility multiple times, and this was my first visit since the children's play area was renovated. The play area has been greatly improved, and my child was very satisfied. We were able to enjoy a wonderful time, including the meals. However, there were two disappointing points: 1. There was a stain on the room's sofa that looked like a bedwetting mark, but no explanation about it was provided. 2. To access the room via elevator, you need to use a card key; however, only two keys are provided per room. The Room is spacious enough for up to five adults, but having only two card keys is quite inconvenient. I hope this can be improved in the future.

Our three-generation family had a wonderful time together. The kids really enjoyed the pool, fireworks, and the arcade. The newly renovated Onsen was also beautiful and brought back nostalgic memories from my own childhood.

I came back to enjoy the fireworks again. We stayed in the same Japanese-Western style room as last time. The view from the 6th floor was perfect, and since it was a beautifully clear day, the scenery was amazing. The washbasin had a crack, but I assumed it couldn’t be helped given that the Hotel is quite old overall; however, everything was very clean, so I was satisfied. If I had to ask for one thing, I briefly thought that if the two chairs and table at the foot of the bed were placed by the window, we could sit and enjoy the view. Both dinner and breakfast were very delicious. The steak, Jingisukan (grilled lamb), and kamameshi were especially outstanding. The staff kept moving around the large dining hall nonstop and handled refills and clearing dishes efficiently, which left a great impression. The yogurt mousse with lemon at breakfast was something I’ve never seen at other hotels, and it was truly delicious. Next to the dessert there was a note saying “there’s always room for sweets,” and I completely agreed. Watching the fireworks by the lakeside and enjoying an Onsen with a spectacular view overlooking the lake made for wonderful memories. I would love to visit again. Thank you very much for your hospitality.

They kindly told us the best spots to watch the fireworks, nearby convenience stores, and the Facility amenities.

A one-night stay for a couple in their 60s. While we usually stay at hotels, this time we chose a vacation rental, which allowed us to act at our own pace without worrying about others. The property is located away from nearby houses, and the entire accommodation was clean and well-maintained. The parking space can accommodate two cars side by side or up to four standard-sized cars if parked in tandem. The place was very spacious and beautifully maintained—truly luxurious for just the two of us. Thank you so much! On the second floor, there are two Japanese-style rooms with mattresses that had just the right firmness and thickness for a comfortable sleep. We look forward to staying here again on our next visit to Lake Toya!

We stayed with two adults, a 7-year-old, and a 4-year-old, and the beds were spacious enough. Everything was clean and comfortable! While we do enjoy staying at a Ryokan, having set meal times or needing to be mindful of others when using the large public bath can be tiring for parents. However, here we didn’t have to worry about any of that and could relax as if we were at home! My husband especially loved it—he keeps saying he wants to stay again after looking back at the photos and even jokes about wanting a trailer house in front of our home! There’s a convenience store, BBQ restaurant, and more nearby, so finding food wasn’t an issue. We’ll definitely come back again!

The location is so amazing that all I could say upon arrival was "Wow," "Beautiful," and "Wonderful." I will definitely visit again.

The location was good and it was sufficient for just sleeping. We had a bath and breakfast at the Hotel right in front. The Onsen was spacious, and the meals offered a great variety—excellent overall. However, on the way to the Room on the second floor, there was an exhaust fan and I accidentally hit my head, so I would like this to be improved.

A perfect base for exploring Lake Toya and Sobetsu. Although located away from the center of Lake Toya Onsen, I was intrigued to learn that this area was part of the old national highway disrupted by the 2000 eruption, with detailed explanations provided. Truly a living history and geology textbook. The room is a renovated one-room apartment with a loft, spacious enough for a comfortable stay. In fact, it felt like a waste to use it alone. The entrance is equipped with a microwave and toaster, making it convenient for bringing in your own food. Since it's a renovated one-room apartment, the bathroom is small, but I was provided with discount tickets for Lake Toya Onsen, so it wasn't an issue at all. As long as you have your own transportation, this is a great accommodation. (In my case, I traveled by road bike, but note that the 1.5km route from the center of Lake Toya Onsen to this location has a 5% incline.) The nearby commercial facilities seem to have been abandoned due to the eruption, giving a desolate impression. However, the hotel and its owner exude warmth and determination, making me hope they continue their efforts for years to come. As I love Lake Toya as a tourist destination, I would definitely stay here again.