전국 × 떡메치기 등 신춘 이벤트가 있는 숙소고객 서비스 평가가 높은 호텔·료칸

This was a wonderful place to stay. First, when I mentioned foods I couldn’t eat at the time of booking, I was surprised to receive an email right away with alternative suggestions. Everyone was very kind. Every meal was truly delicious and beautifully presented, and I was completely satisfied with everything, including the tableware and presentation. The baths were excellent. Including the day-use hot springs in Shibu Onsen, the water quality was wonderful, and I enjoyed soaking many times until it felt like it seeped into my skin. The carbonated spring in the indoor bath was also great. The property was spotless, and both the lounge and baths were always neat and well organized whenever I went. The pillow height and firmness were just right, and I slept very well. Above all, the staff were truly outstanding. They immediately noticed that I had caught a cold and felt chilly, and kindly brought me a lap blanket. They also remembered what we briefly talked about during dinner and even took the time to look things up and share helpful information with me. Thank you very much. From welcome to farewell, I sincerely appreciate everyone’s heartfelt hospitality. I highly recommend this accommodation.

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

All the meals were delicious, and the Onsen was wonderful. The Room and bath areas were kept very clean, so we had a very comfortable stay. The amenities were well provided and really helpful. There was bottled water in the Room refrigerator, and there was also a lounge where you can freely enjoy soft drinks; we had coffee after dinner as well. The Japanese garden in the courtyard was also beautiful. We could choose our favorite yukata, which made us feel even more excited. All the staff were kind and helpful. There were lots of cute cat-themed items in the lobby, hallways, and lounge, which was very soothing. We were able to relax at a leisurely pace. There was a roadside station and a supermarket nearby, so the location was convenient as well. It was such a lovely Accommodation that we would love to stay again. Thank you very much!

After watching your YouTube video, we thought it looked wonderful and made a Reservation. Even though it was the peak summer holiday season, we were incredibly lucky to secure a Room. As expected, there were many families and large groups, but thanks to the staff’s quick and well-organized coordination, there were no bottlenecks and my spouse and I truly enjoyed our stay. The baths were amazing, with so many excellent tubs to choose from. I especially soaked often in hopes of easing my chronic lower back pain and nerve pain. Shimobe Onsen has helped improve the numbness in my right hand and nerve pain in the past, so I feel deeply grateful for it. We would definitely like to come again for therapeutic bathing. Next time, we would love to stay in a suite Room with a private open-air Onsen bath.

We stayed here for the first time to celebrate my companion’s birthday, and it was an exceptionally comfortable stay that left us truly satisfied. What impressed us most was the outstanding service from all the staff—it truly felt like one of Japan’s leading hotels. Of course, every dish was absolutely delicious, and throughout the property we felt a refined elegance, thoughtful attention to detail, and a sense of ease. When we visit Osaka again, we would definitely love to stay here. Thank you for creating such wonderful memories.

A beautifully designed modern Japanese-style building and an impressively spacious interior. Japanese aesthetics can be felt throughout, and it was a wonderfully comfortable stay—spacious yet deeply relaxing. The welcome service at CAFE SKY LIBRARY was excellent, and we were truly impressed by the staff’s understated hospitality. The large public bath and sauna were also very comfortable, allowing us to unwind and recover from the trip at a leisurely pace. Getting to the airport was smoother than expected thanks to the moving walkways, and we were able to enjoy shopping at the airport early the next morning as well. When traveling in Hokkaido, this is a hotel we would definitely want to stay at for our final night.

It was a truly wonderful Accommodation. Fresh flowers were beautifully arranged throughout the building, everything was spotless, and the lounge offerings—drinks and sweets—were excellent. The breakfast mochi was also outstanding! It was a lovely Accommodation that left our whole family very satisfied. Thank you for the wonderful memories.

We stayed here to celebrate my partner’s birthday and chose a Room with a private open-air Onsen bath. The free-flowing Onsen water was wonderful, and we were able to relax at our own pace. Dinner was cooked over an irori charcoal grill, and the staff grilled everything for us—meat, seafood, and vegetables were all delicious. Breakfast also featured plenty of local ingredients, and we were very satisfied. Everyone at the Accommodation was kind and attentive to every detail. We would love to stay again someday!

The amenities and facilities were excellent, and we were very satisfied. Our dog was happy too (the room is long and narrow, so a small dog can even do a light run). They also provide insect-repellent measures (such as mosquito coils) and plenty of pet supplies (pee pads, diapers, body wipes, etc.), which made us feel at ease. Breakfast was freshly prepared and delicious. Next time, we’d like to try the dinner plan. For bathing, you use the nearby attached facility (large public bath), but this time we used the in-room shower.\n The weather was cloudy to rainy, but we still enjoyed our stay.\n A walk to the nearby sandy beach is just right for a dog walk. If you’re not doing BBQ for dinner, there’s a 7-Eleven about a 6–7 minute walk away where you can get food and drinks.\n It seems delivery is also available—we noticed this at check-out.\n The room was kept clean, and any odors were hardly noticeable.

Located about an hour from Shinjuku and easy to reach, yet once you step inside, a beautiful, nature-filled garden unfolds and makes you forget everyday life in an instant. The Room was also wonderful—said to be a favorite of Hayao Miyazaki—with thoughtful details throughout, from the view from the round in-room bath to the uniquely textured corridors, creating a truly charming atmosphere. From arrival to departure, the staff’s warm hospitality and attentive care made our family feel completely at ease, allowing us to spend a very comfortable and happy time.

From the welcome pineapple cider, beer, and simmered yam konnyaku to a feast of Yamagata specialties, we were completely full! Dinner was served in beautiful dishes that made everything even more appetizing. The post-bath lounge had a wonderful atmosphere, the massage chairs were very comfortable, and we really appreciated the complimentary drinks and snacks. Of course, the baths were spacious and very relaxing! In the morning, the breakfast ramen was delicious. I chose rice porridge instead, and with so many side dishes I was very satisfied. The watermelon was sweet and tasty too.

This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.

A typhoon was approaching, my partner’s dentures weren’t ready, and we set off on our trip with all sorts of worries. We were even told by a local stranger that Yunogo Onsen was far away. But thanks to Nishikien’s hospitality and the outstanding sukiyaki dinner, all those concerns turned out to be unfounded. The room was spacious, and we got plenty of exercise for our legs and back. They also kindly accommodated our personal requests, making it a very satisfying start to our itinerary. The sukiyaki at dinner in particular was incredibly generous—plenty of beef and vegetables kept coming, and the sauce was delicious as well. There’s none of that sad feeling you get at famous sukiyaki restaurants where you end up counting slices; without claiming any “premium grade,” it simply tastes wonderful. Thank you for a lovely time that helped us overcome a rough start.

We originally planned to stay for one night, but since the weather at our next destination didn’t look promising, we decided on a last-minute Multiple Night Stay here. Before staying here, we had been at the Grand Prince Hotel Hiroshima, and compared with that, this Hotel felt more family-friendly and enjoyable even with children. It’s a little away from the center of Dogo Onsen, but a free retro-style Shuttle Service bus runs regularly, so the distance hardly bothered us. There is a footbath at the Hotel entrance that you can enjoy anytime. In the evening, there was also a festival-style kids’ fair held next to the souvenir shop area, which delighted our child. The baths are divided between an indoor bath on the 3rd floor and an open-air bath on the 4th floor. Each has its own atmosphere, and it was great being able to enjoy both. The food was delicious and our whole family was very satisfied. The staff were courteous as well, so we could relax and feel comfortable throughout our stay. This last-minute Multiple Night Stay turned out to be absolutely the right choice. When we visit Dogo Onsen as a family again, we would definitely like to stay here again—certainly a repeat for us. The Dogo Prince Hotel character “Yutama Prince” greeted us at check-in and saw us off at check-out at the entrance. We hope he keeps up the great work!

I made a Reservation with the Room assigned by the property, and they prepared a lovely Room on the 6th floor with a great view. It started raining suddenly and I arrived soaked, but a staff member handed me a towel at the entrance—an impressively thoughtful service. Since I chose a Plan without dinner, they introduced several nearby restaurants. There was one bottle of silica water in the Room; it was so good that I bought two bottles on my way home. The souvenir corner is also well stocked. Breakfast was buffet-style, and we were shown to our seats; everyone had good manners, so I could take my time choosing dishes. The bath water quality was excellent—as expected in Tamatsukuri—and the temperature was just right. The stone garden was wonderful as well.

Although it was my first stay, the staff were courteous and attentive, noticing even small details and checking in with me—an excellent Hotel. It’s a Hotel I would gladly return to.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

We stayed as a family to celebrate a special anniversary. The Hotel’s location, the staff’s polished service, the Room interior, the Facility offerings, and the view were all outstanding. The food and drinks served in the lounge were delicious and thoughtfully selected in just the right amount—perfect for relaxing comfortably rather than rushing to eat and drink. It was a one-night stay that left our whole family completely satisfied. When we visit Kobe as a family, this will likely be our only choice.

The exterior gives the impression of a traditional hotel, but once inside, it feels like a bright and clean luxury Ryokan. The rooms and hallways have a touch of Showa retro atmosphere, yet everything is impeccably clean and well-maintained. The staff's hospitality is excellent. As for the meals, true to the hotel's name, there are many recipes featuring apples that were both enjoyable and delicious. However, the highlight was definitely the Onsen. The large public bath was almost always private whenever I visited, and the water quality was incredibly smooth—leaving my skin warm and moisturized after bathing. I also appreciated how they separated bathing areas for day visitors and overnight guests, which added to the special feeling of staying there. The welcome apple was not only delicious but also a charming idea that brought warmth to my experience. I would love to visit again!

My husband grew up in a ranch in Hokkaido, while I was raised in the city. Drawn to this thatched-roof Accommodation, we stayed here for the first time. From the view at the entrance, we were amazed by the extraordinary, nostalgic buildings and the rice fields spreading out in front of them! We both fell completely in love with it. The Onsen is also wonderful—the free-flowing natural spring water is slightly lukewarm, perfect for a long soak. It leaves your skin feeling soft and moisturized. What’s especially impressive about this Accommodation is the many furnishings and antiques placed throughout, delighting the eyes everywhere you look! It feels like visiting an art museum. Truly amazing! My husband can be quite particular, but he absolutely loved it and says he definitely wants to come again in autumn. Getting to the annex using the cart and monorail was also fun and brought back childhood memories. Thank you so much for such a wonderful place.