전국 × 고객 서비스 평가가 높은 호텔·료칸

The property, amenities, and hospitality were all excellent, and we happened to be able to watch fireflies as well, making our stay extremely satisfying.

We stayed to celebrate the youngest of our three sons’ birthday—this was about our fifth visit. The room has evolved into a family room, and with the slide, swing, and bouldering wall, they played nonstop. All three were very happy and said they want to come again and stay again. Thank you as well to K for taking such great care of us during our meals—it made the memories even more special. Next time, we’d love to visit for our second son’s birthday. Thank you in advance.

Thank you very much for such a wonderful stay. At check-in, the front desk staff kindly and thoroughly explained the in-house Facilities and services, which allowed us to start our stay with complete peace of mind. My wife has a shellfish allergy, and we are truly grateful that the restaurant’s head chef thoughtfully adjusted the menu for us. In particular, dinner on the second night was even more outstanding than the first, and we were deeply moved by the extra care put into each dish. While we were taking photos inside the property, a seasoned and very kind staff member noticed us and spoke to us. They gladly took photos for us, thanks to which we were able to keep wonderful memories of our trip. We are foreigners and can hardly speak Japanese. Even so, throughout our stay we received warm, attentive service that made us forget any language barrier. This stay reminded me once again of what I felt when I first visited a Japanese Ryokan years ago: uniquely Japanese hospitality that truly cherishes travelers and makes them feel as safe and comfortable as if they were at home. It is truly an excellent Ryokan. We sincerely appreciate the heartfelt hospitality of all the staff. We would definitely love to visit again. Thank you again for such a wonderful time.

Two adults and our child (5 years old) stayed for one night, and it was our first glamping experience. We were all thrilled the moment we saw the breathtaking view from the Room. With so many activities provided, plus relaxing moments like reading in the Room and making coffee, we enjoyed every minute from arrival to check-out without missing a thing. For dinner, they arranged a fun cooking experience with our attendant and our little “chef,” which made everything taste even better than usual. All of the attendants kindly accommodated last-minute requests and interacted naturally with our child, so we were able to stay very comfortably. Thank you so much for such a truly memorable time. (Our child did catch their foot on furniture corners and near the entrance door threshold, but perhaps that’s part of an authentic camping experience—not everything being overly padded or protected. The Room was wonderful, letting us feel the changing expressions of the mountains up close.)

I love this Accommodation so much that I stay almost every month. This month, I stayed as a birthday treat for myself. I am always impressed by the wonderful hospitality from the front desk and dining staff. Thank you for celebrating my birthday and for the message card and celebratory plate! Next time, I will visit with my husband for our wedding anniversary. Thank you in advance.

We stayed at an auberge for the first time with our young child. Thank you for your warm consideration for our child, and for preparing gently seasoned dishes such as corn soup, homemade bread, and a hamburger steak. Our child was very happy and enjoyed everything. We enjoyed the course meal and the premium pairing. Every wine paired beautifully with the food, and each one suited our tastes. Each dish was truly delicious; while gently seasoned, the portions were also generous, and we were very satisfied. The Accommodation was kept very clean, and it was a wonderful Facility—spacious enough for an auberge—with comfortable beds and even a jacuzzi. We were able to relax at a leisurely pace, and it is a Hotel we would definitely like to visit again. Because we were traveling with a small child, we may have caused some inconvenience to other guests. We sincerely apologize for that; however, all of the staff treated us warmly, and we are truly grateful. We had a comfortable time as a family, and felt it was a truly wonderful auberge. We would love to return again.

Just as shown in the photos on IKYU, the Accommodation is surrounded by nature, and the location overlooking the Kofu Basin is truly spectacular. The Room is compact, but its tent-like design makes it fun. The bath isn’t an Onsen, but the night view from the open-air bath was stunning and more than satisfying. Before dinner, we relaxed by swaying in a hammock on the terrace and taking our time by the campfire. Dining while watching the scenery gradually shift from dusk to a sparkling night view felt wonderfully luxurious, and the food was delicious. From the Room facilities and amenities to even small details like tableware and cutlery, everything showed careful attention, and overall it felt very tasteful. In the morning I woke up before dawn and spent time watching the Kofu Basin slowly brighten while looking out at Mt. Fuji. Having coffee by the campfire was a truly memorable experience—one I’m sure I’ll remember for a long time. I highly recommend this Accommodation, though breakfast is self-prepared, so that point may come down to personal preference.

This was our fourth stay. This time we brought our son as well. My spouse and I stayed as usual in the Hotel building on the 3rd floor, ocean side with a balcony, and our son stayed on the same floor on the mountain side. He also seemed to really like the rooftop tent sauna. I think how wonderful this Hotel is comes across from us returning for a fourth time... We stayed in late June, and although this Review is a month later, was everything okay after the Kumamoto earthquake? It’s close by, so we’re worried.

Unfortunately, the weather wasn’t great, but the staff and service were excellent, and we had a very comfortable stay. This is a Hotel where even families with small children can stay with peace of mind. The bed setup, children’s amenities, a kids’ play area in the main building, and the bath facilities—including child-sized chairs plus body soap and shampoo—were all very well equipped. They also offer rental swim diapers so babies can enjoy their first Onsen experience. Traveling with small children usually means lots of luggage, but everything was so well provided that we honestly didn’t need to bring as much—an unexpectedly pleasant surprise. We’ll be back again next year! Thank you very much.

We had to cancel our Okinawa trip due to a typhoon. Then I remembered Iojima, which my husband’s mother had recommended, and looked it up. Because it was last-minute, the only availability was a BBQ Plan in a dog-friendly Room, but we made a Reservation anyway—and it turned out to be amazing! We don’t have pets, so I worried about odors or hearing dogs from other Rooms, but everything was spotless and we didn’t notice anything at all. The Room also had an ocean view and felt incredibly refreshing. For dinner, we thought two days of BBQ in the summer heat might be too much, so we asked the front desk—just in case—if we could change one day’s meal. They kindly accommodated us, and on the second night we were able to enjoy a course dinner. (This may have been because we originally booked an upgraded option above the standard BBQ.) The BBQ itself was delicious with plenty of variety, and eating while looking out at the sea was fantastic. For breakfast, we could choose from three different restaurants with different menus. Guests could also enjoy complimentary lemon water and chilled tea at various spots around the island. There were lots of activities: sports and games in the gym; ocean athletics and marine sports (extra charge) by the beach; a manga corner near the baths; an indoor pool; Onsen facilities; and even an open-air bath with ocean views. We truly had an incredible three days. Since each area is spread out, you can rent bicycles for free, and there is also a shuttle bus that circulates around the island. All of the Accommodation staff were kind and attentive, helping us create wonderful family memories. Thank you very much.

This is a highly recommended glamping Accommodation. Many of the staff are young, and everyone provides outstanding hospitality. They also replied quickly to questions we sent by message before our stay, which made us feel reassured from the start. We visited in mid-July, and since the weather wasn’t great, the temperature didn’t get too high and we stayed comfortable. (On sunny, hot days, it may get a bit warm inside the tent. There is air conditioning, but it’s not very powerful.) Basically, everything you need is provided. (Coleman BBQ grill, charcoal, fire starters, tongs, fan, etc.) This time we stayed on a Plan that included dinner with late check-in. The meal came with beef, chicken, pork, and even game meat—honestly more than enough for a family of four with a teenage boy who eats a lot. Since we had a Multiple Night Stay (2 nights), they were flexible in helping us store what we couldn’t finish and even switching the next day’s meat to seafood as needed, which was wonderful. Both my spouse and I enjoy alcohol, so we really enjoyed the all-you-can-drink option. The selection was so good it almost felt unfair for an unlimited plan—and we were able to fully savor drinks unique to Hokkaido as well. They also had soft drinks like Hokkaido apple juice and milk (and it was delicious), which our teenage son definitely appreciated. There’s also a toaster so you can warm up bread you buy yourself, and coffee is available both hot and iced—truly attentive service throughout. You do need to leave the tent to use the bath and toilets, but neither felt crowded at all; everyone seemed considerate and kept things clean. It can feel slightly scary if you need to go to the toilet in the middle of the night (haha), but there are lights everywhere so it still feels safe. There is also a private sauna available for an additional fee; being able to relax there as a family of four may have been our best memory from this trip. Spending quiet time together while listening to the river was truly blissful. This is an Accommodation I’d love to stay at again if I have another chance—thank you very much!

I stayed one night on the “A Little Luxury! Spiny Lobster, Abalone, and Shimane Wagyu—A Kaiseki Feast Packed with All of Shimane’s Gourmet Delights!” Plan. As the name suggests, dinner was truly lavish. In addition to spiny lobster, abalone, and Shimane Wagyu, I was able to enjoy a wide variety of delicious local specialties from Shimane all at once. There were plenty of dishes, each one carefully prepared, and everything was delicious right through to the end. If you’re thinking, “Since I’m in Shimane anyway, I want to eat lots of great food,” this is a Plan I highly recommend. I booked my stay looking forward to dinner, and it exceeded my expectations—I was completely satisfied. Not only the food but also the staff’s hospitality was wonderful, and I had a very comfortable stay. Their service was polite yet relaxed and never felt stiff, which left a great impression. Both the cuisine and service were flawless—an Accommodation that genuinely made me think, “I want to stay here again.” Thank you to everyone at Senjoen for such a pleasant time. Some photos are missing because I got so absorbed in eating that I forgot to take them.

Since we live nearby, we enjoy staying here as a couple whenever our schedule allows. My husband is especially happy because the Room has an Onsen bath. The meals are just the right amount for us, and we also enjoyed the chicken rice. I personally prefer the large public bath because I want to soak in a bigger Onsen.

I came here to relax. I love camping too, but I really wanted to unwind, and I’d been wanting to visit because it seemed like I could enjoy both—so we stayed in Snow Peak’s JYUBAKO. It was so wonderful that I want to make it a must-do once a year. My husband was very satisfied as well, and we definitely want to come back. Dinner was great, of course, and breakfast was also delicious—we were full and completely satisfied. Thank you for a wonderful time.

We stayed as a family of three with our 5th-grade daughter. The Room was clean and comfortable, and we had a very relaxing stay. Both dinner and breakfast buffets were delicious, and we ate so much our stomachs hurt. If I had to ask for one thing, I would have loved a bit more variety of local specialties at breakfast, but there was more than enough food overall, so we were very satisfied. We were a little worried about the midsummer heat and the rural scenery, but we trusted everyone’s Reviews and are glad we chose this place. We enjoyed it together with visits to the Honda Collection Hall and Mobility Park, making it a fulfilling trip that felt different from usual—and we truly got to enjoy Motegi. We even saw shooting stars when looking up at the night sky, and were able to fully experience both nature and mobility. If we have another chance, we’d love to come back next time just to take our time stargazing.

We stayed in a Superior Twin Room with a loft and a lake-side living area. The Room was spacious, and having a separate living area felt refreshing. The bed was very comfortable, and it was great that we could watch another TV from the bed. The meals were delicious and very generous in portion size. The grilled shabu-shabu with Japanese Black Wagyu beef and the salt-grilled nodoguro were especially tasty. The Onsen was also very relaxing. It would have been even better if there had been a sauna.

Thank you so much for taking care of our family of four during our 2-night, 3-day stay. As others have mentioned in their Reviews, all of the staff were incredibly kind and warm, which made us truly happy! The food was delicious and made us feel so content, and since my husband’s birthday was coming up, you even celebrated it for us! We were deeply moved by your thoughtfulness. It became a truly wonderful memory. Thank you again! The spacious and spotless private family bath was amazing, and the Onsen water quality was excellent—simply the best! We were also really happy that the Onsen hair dryer was a ReFa. We highly recommend this comfortable, wonderful Hotel. Thank you so much for all your lovely hospitality!! We will definitely come back to stay again!

The Facility and service were excellent, and it’s a place where I’d like to stay one more night or visit again. This is a recommended Accommodation. Unfortunately, there were two issues: 1. The shower in Room 106 had almost no water pressure, so I couldn’t wash my hair. I went somewhere else in the middle of the night to wash my hair. I would like enough water pressure in the Room shower to be able to wash my hair. 2. There was no lobby with staff on site at the Accommodation; if anything happened, I was told to scan a QR code and talk via smartphone. However, I could not access the system from my phone no matter how many times I tried. Even though I went there to relax, I had to struggle for a long time with setting up a smartphone system that didn’t work. Please place a telephone in the Room.

The meals were absolutely delicious. They had a strong local character, and the beautifully presented dishes made the most of the ingredients—we were very satisfied. The open-air bath in the Room was spacious with wonderful water, and the Room was clean and relaxing. Since we stayed on a day with bad weather and couldn’t see a sky full of stars, this is an Accommodation we would definitely like to visit again.

Perhaps because we stayed on a weekday when there were fewer guests, we were able to enjoy a calm and relaxing time. It was quiet and surrounded by the sounds of nature, and even our senior dog could play to their heart’s content. The meals also reflect a dedicated commitment to gastrotourism, showcasing great care and impressive skill. With only the essential services provided, we appreciated the kindness of being given space to relax freely.