전국 × 고객 서비스 평가가 높은 호텔·료칸

The staff’s calm, welcoming atmosphere created a truly relaxing space, and I felt very comfortable throughout my stay. - They provided an aromatic hand towel and water on the Shuttle Service bus - They took us to the golf course restaurant in a lovely cart - When I asked the concierge in advance about sightseeing, they gave me lots of brochures and handwritten notes on the day Everyone—including the front desk and lounge staff as well as the souvenir shop team—was genuinely kind and wonderful. I was truly impressed. Everything was new and spotless, and the Room was spacious with an amazing view! The breakfast buffet was also outstanding: freshly baked brown sugar French toast, made-to-order Okinawa soba, dim sum, smoothies, plenty of fruit, and more—an incredible variety that was both luxurious and delicious. I’ve made a Reservation for December as well, and I’m really looking forward to it.

Everything was excellent! The staff were kind, and the Hotel, meals, and baths were all outstanding! I’d love to visit again!

My friend and I stayed for one night and two days. That morning, we joined a river kayaking tour, and since there were no changing facilities near the river, I asked if it would be okay to arrive still wearing our wet wetsuits. They kindly agreed, which I truly appreciated. We were dropped off by the tour staff, and the moment we arrived, the breathtaking view of a beautiful infinity pool under a clear blue sky spread out before us—I couldn’t help but shout, “Wow, amazing!” We were shown to seats by the poolside, and even before checking in my friend said, “Wow… I should’ve brought my laptop. Next time we have to bring our laptops and stay longer for a workcation.” We were then shown to our Room. When I tried to open my suitcase, it wouldn’t open—an unexpected mishap—but after speaking with the butler right away they prepared an adorable tracksuit that could be worn over swimwear and arranged a rental car for us. Thanks to that, we were able to get it opened at a local gas station we had found in advance. For dinner, they prepared a handmade welcome plate inspired by the kayaking experience and the sea turtle nesting observation tour we had done—it was moving from the moment we sat down. Every dish was something new to us and absolutely delicious; in particular, I loved the peach sorbet served by the pastry chef. We got so caught up in eating and chatting that we stayed late, yet the chef still came out with a smile to see us off all the way until we boarded the golf cart back to our Room. The next morning we joined a kokedama (moss ball) workshop and enjoyed making one while learning all kinds of things about plants. I’ve forgotten the plant’s name now, but when I mentioned that I like tea, they also wrapped large leaves that can be enjoyed as tea together with my kokedama. We were probably the noisiest guests during our stay as just two people, yet everyone treated us with kindness until the very end—I’m nothing but grateful. Next time, I plan to bring my laptop and come back for a longer workcation stay.

The meals are such high quality you’d never guess they’re buffet-style. The menu changes with the seasons, so it never gets boring, and everything is consistently delicious every time we visit! The Rooms may seem similar at first, but the layouts and interiors vary, which makes it fun and interesting. The Surprise Plan is the best—guaranteed to become an unforgettable memory! It’s wonderful to receive, and just as fun to plan for someone else. A space where everyone is sure to feel happy! We’re truly grateful to all the staff who create this extraordinary and wonderful atmosphere.

We stayed as a couple. We had been interested after seeing it on the website and social media, and our stay exceeded expectations—especially the meal at LA VIGNE DINING FÛDO, which left a lasting impression. Being able to savor dining at the Hotel at a relaxed pace made for a truly satisfying experience. The Room and interior spaces were beautifully designed, and we found the scent throughout the property and in the bath amenities very soothing. The bright Room also had a kitchen, which made it feel more like staying in a vacation home than at a Hotel. It was such a wonderful stay that we’d love to return. Highly recommended.

A lot has happened recently, and my husband took the lead and worked hard through it all. Now that things have finally settled down, we chose to stay here so he—and our dogs—could relax and enjoy some carefree time together. My husband said he was happy to experience something out of the ordinary again after a long time! The food was delicious, and we were truly satisfied with everything, including the Hotel staff’s hospitality and their thoughtful care for our dogs. Thank you very much for giving us such a wonderful time!

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

This Hotel is surrounded by lush greenery and has a wonderfully calm atmosphere. Time seemed to pass more slowly, and I was able to relax and unwind, forgetting about everyday life. The staff’s hospitality was exceptional, and their warm welcome left a lasting impression. I would definitely like to stay here again. Hearing healing music coming from within the pool felt truly mystical—it was a first-time experience unlike anything I’ve had before. It perfectly matched the Hotel’s ambiance, and I had a wonderful time.

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

Because my husband is from Nagaoka, we come from Tokyo to Niigata every year during the Obon season. Our usual routine is to go swimming at Kakudahama Beach first, then stay at Hotel Asuka. The made-to-order dinner buffet is delicious, and the food comes out quickly. The dishes you can pick up anytime are also great, so I always end up eating too much. Both the long-time staff and the newer team members are truly pleasant and welcoming—it makes me feel at home. This is my favorite hotel that I look forward to visiting every year. We’ll be back again next year, so thank you in advance.

This was my second stay. I thought it was amazing last time, but this time was even better!! The building is very clean, and everything is spotless wherever you look. The eggplant soup at dinner was shockingly delicious!! The crispy grilled tilefish is unbelievably good no matter how many times I have it. All the staff were smiling, kind, and attentive. We really appreciated all the thoughtful help during both dinner and breakfast. On our way out, a gentleman who seemed to be the manager was also very helpful—I can’t thank you enough. This is an Accommodation I can recommend to everyone. Thank you very much. We’ll be back again.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

I stayed one night in a Superior Room. At 43 m², it was spacious and very relaxing. The bed and pillows were comfortable and made for a great night’s sleep. I also enjoyed unwinding in the Room bath with the Hotel’s bath salts. I had both dinner and breakfast at “Tateru Yoshino.” Dinner was a full-course French meal, and it was delicious again this time. Breakfast was quiet and leisurely, which I really liked. The Hotel’s signature curry was excellent. Once again, I had a relaxing stay and was very satisfied.

I stayed with my parents and husband—four adults in total. There was a complimentary alcohol service available until 10:00 p.m. (there was even beer in the Room refrigerator!), and the all-inclusive drinks with meals also offered a great selection of alcohol. We could even enjoy sparkling wine at breakfast—wonderful for my father and me, as we both love drinks. Every summer, we stay one night at an Accommodation in Fukushima to coincide with my mother’s visit home, and my father really loved this place, saying, “Let’s stay here again next time—let’s make it our regular.” From the bath to the lobby to the Room, every space had beautiful interiors and a wonderful sense of design. The staff were also warm yet polished in their hospitality. It was our first trip where I treated my parents to a stay, so it became a truly memorable experience for us. Thank you very much.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

From the Room balcony, we had a panoramic view of Shirahama Beach, the ocean, and the town—an unbeatable location. The Room was spacious and truly relaxing. The Hotel itself was lovely, and having a nice smoking room was a real plus for smokers. In the evening, we enjoyed delicious cocktails at the bar counter, and with live piano music it made for a wonderfully comfortable time. The view from the large public bath was also amazing—you can look down over the sea, and the ocean breeze felt incredibly refreshing. Dinner was an Italian course meal and everything was delicious. The breakfast buffet was great too, with both Japanese and Western options. The Hotel also has a pool and a gym, and it’s close to Shirahama World Safari and golf courses—perfect for families with children as well as golf lovers. It was such a wonderful Hotel that we’ll definitely want to visit again.

In every respect—service, rooms, cleanliness, and location—this is an outstanding Hotel. While many Hotels offer simplified service these days, it was wonderful to experience traditional Japanese hospitality here. The breakfast was delicious, made with locally sourced ingredients—so much so that I’d happily return to Hokkaido just for this Hotel. I was especially impressed by the milk tasting and the variety of cheeses. Since the bar closes early, I’ll check in earlier next time so I can enjoy it! Thank you very much.

We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

This was my long-awaited trip to Huis Ten Bosch. I considered staying at one of the official Hotels inside the park, but chose this Hotel for its extensive Facilities, the large number of positive Reviews, and the reassurance of the Okura brand. Even before arriving at the main entrance by car, I was overwhelmed by the sheer scale of the building’s exterior. The stunning stepped atrium from the 1st to 3rd floors also set an exciting tone for a truly luxurious stay. The female bell staff member was exceptionally polite and kind, saying, “We’ll take your luggage up via a separate elevator, so please go ahead to your Room.” When I entered, there was an adorable teddy bear on the table by the window. The message card read, “Happy Birthday,” and since it was my birthday month, it was such a delightful surprise! She also wished me a happy birthday in person, which really moved me. From my Room we could see not only Huis Ten Bosch but also views out to open water—an amazing panorama. It was during the Obon holiday period so there must have been many guests staying, yet thanks to how spacious the Hotel is overall, it never felt crowded. Above all else, every staff member’s attentive service stood out. I’ve stayed at many Hotels and usually find something to complain about somewhere—but this time there wasn’t a single issue, and I enjoyed every moment in complete comfort. While this is clearly a Hotel designed with visits to Huis Ten Bosch in mind, once you cross the bridge there’s also a JR station (remarkably close to the waterfront), so on day two we took the train and went as far as Sasebo. It’s also very useful as a base for sightseeing in Nagasaki City or Sasebo. The breakfast buffet had an excellent variety with plenty of both Japanese and Western options—I ended up eating far too much. This was my first time visiting Nagasaki and Huis Ten Bosch, and it became an unforgettable trip full of wonderful memories. Next time I’d love to stay longer—this truly is an outstanding Hotel. Thank you very much!

This was the best value for money among all the Hotels I’ve stayed at around Tokyo. I’ll choose this place again whenever I come to visit Chiba. The breakfast and dinner were both delicious, and the dinner in particular was truly professional-level—my whole family loved it. I was amazed at how spacious the Room was. I didn’t expect to have such a large Room at this Accommodation Fee, so it was a pleasant surprise. The condition of the guest room was even better than in the photos, and everything was impeccably cleaned.