전국 × 웰컴 라운지에서 쉴 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸 - 148페이지

Even just enjoying the complimentary curry makes this hotel well worth the price. The room was cold and I couldn’t switch the air conditioner to heating mode, so I contacted the front desk and they brought me a blanket. Although the facilities are a bit dated, everything was clean, and I could feel the staff’s thoughtful service throughout my stay.

I got caught in a sudden rain shower before check-in and my clothes were soaked, but the front desk staff noticed right away and brought me a towel first. Everyone, including the housekeeping staff, greeted me politely and provided attentive service. The in-room pillows are on the firmer side, so if that’s not for you, it’s a good idea to borrow a pillow that suits your preference from in front of the front desk. I also appreciated being able to get plenty of vegetables at breakfast.

At first, the building looked old and I was very worried, but the Room was completely fine—not cramped—and it was kept clean. The bed and toilet were also clean. There were notes about adjusting the shower temperature and water pressure, but I was able to use it normally, and the water pressure was not an issue. The front desk staff were polite, and kindly told me that if I make a Reservation on another site, there is a Plan called “Meat Meat.” I was also very happy to have welcome coffee and a water dispenser. In the lobby, they also sold character keychains and accessories that kids would probably like. I only took a quick look, but everything was inexpensive and cute. Aside from the old exterior and the slow elevator, I was very satisfied with my stay at this Accommodation and would like to use it again. Thank you very much.

We stayed here for a celebration, and the meals, room, and service were all excellent—our whole family was very happy. If I had to ask for one thing, it would be perfect if both large public baths had an open-air bath and a sauna. Still, the in-room open-air bath was amazing—I even enjoyed it alone with a beer! The celebration cake, the drinks and sweets in the lounge, dinner and breakfast, and all the complimentary items and beverages were wonderful. The guest of honor—and our entire family—were truly impressed. Next time, I’d love to bring my parents as well; we look forward to staying with you again then.

Perfect for exploring Sera Town. The interior design and landscaping were lovely, making the stay very comfortable. The breakfast box is highly recommended as it provides a satisfying start to the day, but warming up items purchased from roadside stations or other shops is also a great option. Both choices have their own charm!

I stayed the night before visiting a grave on the equinox holiday, and I truly appreciate your courteous assistance despite my late-night check-in. I stayed in the West Wing; you briefly have to go outside when using the passageway from the main building, so it was a bit cold, but acceptable. The Room was clean and a good size, and the soundproofing was excellent—although my Room faced the road, it was quiet and comfortable. The large public bath was also pleasant, though it is not a natural Onsen. Breakfast was enjoyable as well for a Business Hotel buffet. If I had to mention one drawback, it was that the parking area was hard to find. I used a lot a short distance away as instructed by the Hotel, but it seemed like there might also be parking behind the Hotel... Since it was still quite cold, I would have preferred to park as close to the Hotel as possible.

I booked the “Room-assigned” Plan and stayed in the main building this time. The Plan description seemed to say non-smoking, but I was surprised because the Room smelled strongly of cigarettes. I should have asked about changing Rooms, but I was short on time because someone was waiting for me, and since I had already used the toilet, I didn’t bring it up. I got used to the smell quickly, so it was fine. The Facilities in the main building are a bit old, but both the Room and bathroom were very clean, so I had a comfortable stay. The front desk staff member was polite and pleasant. Overall, there are far more good points here, so it’s a great place. I’ll be back again soon. Thank you very much.

As a design Hotel, the interior is very stylish. The amenities and Room temperature are just right, and I think it's a good location for sightseeing in the city.

All the dishes were very delicious, and every member of the owner’s family was pleasant and kindly answered our questions. The bath is an Onsen like a pool, and it was basically assigned a time slot on a first-come, first-served basis upon arrival; there was no second session, which was disappointing for someone who loves baths. The stairs were wet, perhaps because the previous guest didn’t dry off before getting out, which raised hygiene concerns. I understand that things like changing mats may be difficult, but some countermeasures might be worth considering. The Room felt clean, although the windows and other features show their age.

Stayed at the accommodation after attending a festival at Lake Yamanaka. Despite the possibility of arriving past midnight due to traffic, the staff provided kind and accommodating service over the phone—thank you! The room was clean, and I slept soundly until morning. (The blackout screen was so effective that it felt like nighttime even in the morning!) Breakfast was delicious, and the large public bath had soothing water that relieved my fatigue. I had confirmed in advance that room wear wasn’t provided, so I brought my own without any issues. I would love to stay here again if given the chance!

For 2 female guests Though the space was a bit small and the Onsen had alternating times for men and women, we were very satisfied with the natural Onsen. The drink service is excellent, especially for those who enjoy alcohol. With a convenience store right next door, the location is great. We chose a "Room assigned on arrival with breakfast buffet included" Plan and stayed in a corner room on the top floor. We would love to stay again if we have another opportunity!

It was a one-night stay. The breakfast buffet was excellent in both taste and variety. The selection of welcome drinks was also abundant and enjoyable. The charging facilities were well-equipped, which was very helpful. There was only one downside: there were cobwebs in some places, which bothered me a little. Overall, I think it is a very good Hotel. I would like to use it again.

It was amazing. My kids and my wife were very happy. We really enjoyed the baths—felt like we could soak as much as we wanted, from the private family bath to everything else. Above all, the staff who helped us were wonderful!! They explained things clearly and spoke while making eye contact—really appreciated. It made us happy that they looked after us so well. The meals were great too—it reminded me again. Our family isn’t really suited to buffet-style dining, so having everything prepared and brought to us was much better. Most of all, it was wonderful being able to truly relax. The only thing was that I couldn’t sleep—maybe because of the sound of the river flowing, or maybe just because it was different from usual. Haha. Thank you to the lovely staff member who took care of us. We’d love to come again.

I have stayed here many times. It is clean and quiet, conveniently located, and the staff are kind. After checkout, I left something behind in my Room, and they handled it carefully even during a busy time.

This is my third stay. Although my visit was not primarily for sightseeing, the location is convenient as it is close to the tram station, convenience stores, and restaurants. The Hotel is simple but has clean facilities, including the bathroom. While some reviews mentioned noise from other Rooms, I did not find it bothersome. Since the window faces the street, I couldn't keep the curtains open, but this wasn't an issue as staying in the Hotel wasn't my main purpose. The complimentary morning toast and coffee were a delightful touch. The staff were friendly and welcoming. I plan to stay here again when visiting Hakodate.

We stayed in the Rainbow Room on a four-generation family trip. We were very satisfied with both the Room and the bath. Our 84-year-old mother and our 2-year-old grandchild were both delighted. For dinner, we wondered if just rice and sukiyaki would be enough, but the Oita beef was so delicious that we all gathered around the hot pot and enjoyed it together. It might be nice to bring a few extra items with you. It would also be great if refills of rice were available. Breakfast was delicious as well. The Accommodation staff made a very good impression, too. We’d love to come again with everyone.

"Hotel Toranomon Hills" Above all, the location is outstanding. The view from the Room is truly “Toranomon.” Just looking out over the cluster of high-rise buildings somehow lifts your spirits. Another personal favorite was the lounge on the 11th floor. There are light cakes and drinks, it never feels too crowded, and it’s wonderfully quiet. It’s perfect for relaxing at your own pace, or opening up a laptop and getting some work done. Having a calm place like this inside the Hotel is a real treat. Breakfast also offers a wide variety of options, making it easy to enjoy a satisfying start to the day. Most memorable of all was the staff’s hospitality. As this stay was for my birthday, I had made a few requests in advance, and an experienced concierge handled everything with impressive ease. Even without detailed explanations, they understood what I meant and took action accordingly. Luxury Hotels matter for their Facilities and views, of course—but in the end, it really comes down to people. The Room, the view, the lounge, breakfast, and above all the staff. Rather than one standout feature, everything is consistently excellent across the board. A place you can choose with confidence for an important occasion. I’d love to stay again—truly.

With a British-style exterior, the drinks available on the sofa at the front desk are soothing, and the dinner and breakfast are superb! The side vegetables have a deliciousness that cannot be tasted in the city, and each dish was very tasty. The room has a unit bath and is well-equipped with amenities, but there are several onsens nearby that I recommend. I was very satisfied with the very reasonable stay.

I got off the highway bus at Isahaya Interchange a little after 10:20 PM and walked along the main road to the nearby Ringer Hut, but there were no streetlights and I wasn’t familiar with the area, so it felt a bit uneasy. However, from there to the Hotel (via Lawson) was fine! I arrived at 11:00 PM, and the front desk staff were there, so I checked in without any issues. I relaxed in the large public bath, and the bed in my Room was just the right firmness—I slept very well. Breakfast was simple but satisfying: rice and miso soup with side dishes, plus bread and coffee. They also arranged a taxi for me. While waiting, I spent time comfortably on the sofa in the clean lobby and enjoyed complimentary coffee. Thank you very much.

The young female staff member who assisted with check-in was extremely polite and left a great impression.