전국 × 24시간 숙소고객 서비스 평가가 높은 호텔·료칸

This was a Hotel I definitely want to stay at again! Not only were the amenities and play area great, but the private family bath was surprisingly easy to use when we wanted, and we were able to relax and enjoy a bath together as a family. Free laundry and drying were also available, which was a huge help—especially with our 2-year-old, when we ran out of spare clothes and started to panic. Meals were buffet-style, so we ended up eating quite a lot and couldn’t make it for late-night snacks, which was a shame—but next time I’ll plan better (haha). Just one thing: the kids’ meals didn’t change much between breakfast and dinner, so our child got a bit bored. It would have been nice to have a little more variety.

It was a wonderfully attentive Accommodation. The food was delicious—above all, the rice was outstanding. The grilled fish was cooked perfectly, and the sashimi was fresh and very tasty. I was also very happy with the late-night rice ball and message. Breakfast had a great variety and was exciting as well. Personally, I especially appreciated having rice porridge. It was raining when we left, but thank you for carrying our luggage to the car. You also lent us an umbrella, so we were able to get to the car without getting wet. I forgot something behind, but I can only be grateful for your kind and careful assistance. I would definitely like to stay again. Thank you for letting us relax and enjoy our time there.

In-room dining and a private open-air bath in the Room made it a completely private space. The meals were delicious. This Accommodation was great for families with small children, as you can relax and enjoy your stay without worrying about others. It was a bit difficult to do makeup, so having a handheld mirror would be helpful.

Everything exceeded our expectations in every way. The Room was spacious, spotless, and very well maintained. Every staff member was friendly and provided warm, welcoming service. The meals were delicious, and the private Onsen allowed us to relax at our own pace—it was perfect. We would love to visit again in a different season.

I stayed for a total of two nights and was able to work comfortably. There was a desk and chair, and the chair was comfortable to sit in. From noon, there was a time when I could enjoy sweets, tea, coffee, and more, and from the evening there was a time when I could enjoy alcohol and snacks—making for a pleasant change of pace between work sessions.

I stayed at Hanaikada. The staff’s hospitality and attention to every detail made me truly glad I chose this Accommodation. I was able to relax, and both the meals and the baths were wonderful. Thank you very much.

Spotlessly clean and excellent value for money. With the Plan including parking, I was able to check in with peace of mind. There’s nothing that can be done about it, but everything was perfect except for the squat-style toilet. Sorry—I’m not comfortable with squat toilets. In particular, the young woman at reception was very pleasant and incredibly soothing. I had a great check-in and check-out experience. Thank you so much!!

We stayed here to celebrate our beloved dog’s birthday, as he loves swimming. The Room was very clean and beautiful, and the pool was spacious enough even for a large dog to swim comfortably. There were also plenty of amenities provided, which was very convenient. The next day, the owner kindly offered us a late check-out, so our dog got to swim a lot and was completely satisfied. We would love to stay again.

Whenever I’m on a business trip to Kanagawa, I always stay here as my regular Accommodation. Although this Hotel is close to the station, it’s very quiet, so I can truly relax and sleep well. This time, after checking in and doing office work in my Room, loud music was playing from the neighboring Room and it was unpleasant, so I consulted the front desk. They immediately changed me to another Room. I believe this prompt response also proves how comfortable this Hotel is. I would like to continue staying here.

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

Stayed with my Yorkshire Terrier and mother. The interior has a European feel down to the details, creating a wonderful atmosphere. The room is spacious enough, and there was no unpleasant smell. The onsen in the room allows for easy access to a relaxing bath, which was very enjoyable. We only had breakfast during our stay, but the meal on the second day was very delicious. For dinner, please note that you need to choose such a plan or make a reservation in advance; ordering after arriving at the hotel seems difficult. Dinner costs 10,000 yen per person, which felt a bit expensive. However, there are no nearby places within walking distance for dining out easily, so please keep this in mind.

My spouse, our younger daughter, and my 88-year-old mother stayed for one night. The arrival briefing was thorough and easy to understand, and whenever we had questions—at any time and in any place—we always received accurate and courteous assistance. What made us happiest was celebrating my husband’s 70th birthday at the restaurant. As a complimentary service, they served a special dish with sea bream, red rice, and sake; dressed my husband in a purple outfit; and even took a commemorative family photo for us. It became a wonderful celebration, and we were truly moved by the restaurant staff’s thoughtful hospitality. The food was excellent, especially the fresh seafood. The Awa Odori event was also very enjoyable. Thanks to everyone at the Hotel and restaurant, it was an unforgettable trip, and we are sincerely grateful.

This was our first stay on the Club Floor in two years, and thanks to your courteous and pleasant service from check-in onward, we had a very comfortable time. Maybe it’s Okinawa, maybe it’s The Terrace Hotels—either way, the juice in this lounge always tastes especially delicious. We also visited the newly introduced nightcap service, and it was wonderful to relax after dinner with coffee at Maroad. There were piano performances on both nights; each pianist arranged familiar tunes from Studio Ghibli and Disney that anyone can enjoy, and my wife and I had fun listening while guessing the song titles. A lounge staff member who assisted us two years ago even remembered us—just as my wife and I had hoped—and we truly enjoyed chatting together. This time we also used the gym and La Sima for the first time, and my wife was delighted, saying, “This was our most enjoyable stay at The Naha Terrace ever!” Thank you again to all of your staff. We look forward to seeing you again next year.

We stayed as a family of three. From check-in onward, the explanations and guidance were excellent, and the service was wonderful. We planned to use the parking lot, but we were told it was not available after check-out, and they kindly directed us to a nearby Chinatown parking lot. The breakfast buffet had a wide variety of options, and there were welcome drinks and alcohol as well—everything was thoughtfully provided. It’s a Hotel we would like to stay at again if we have the chance. Thank you very much.

Our family of four stayed for two nights. The Room, service, and staff hospitality were all outstanding. The location was convenient for getting anywhere, and while we had checked the Room on the website beforehand, it was even nicer than we imagined. It was spacious enough for four of us to stay comfortably. The staff were kind, and above all, the meals were excellent. We had breakfast twice and dinner once; each dish used plenty of local ingredients and was not only delicious but also beautifully presented. We would love to stay here again when we visit Kanazawa.

I visited Shibu Onsen during the quieter period just after the Obon holidays. It was a very clean Onsen Ryokan, with the Room, amenities, and baths all well maintained. The level of service was just right, and I had a comfortable stay. As for the meals, I thought the adult dishes were good, but I wish there had been more creativity in the children’s meals. They consisted of fried foods such as sausages, frozen chicken, and French fries, and my child hardly ate any of it.

This was our second stay. Just like last time, the foreign staff were truly wonderful. They greeted our children with big smiles and treated them with great kindness and care. We will definitely come again next year!

This was a trip I had been looking forward to, imagining Hakone as a cool summer retreat. With the typhoon’s influence, the weather was unpredictable—sunny at times, then suddenly rainy… Still, during our stay at the Hotel it remained cloudy enough to go for a walk, and I was satisfied. My first impression of the Hotel was that the Rooms are arranged along the building’s curved structure, and I was truly impressed by how calming it felt no matter where you were. Since dinner coincided with a family birthday, we appreciated the congratulatory words and the thoughtful attention from the staff. Thanks to them, we had a wonderful time and were very happy. Thank you very much. As for portion sizes, they were just right for me, and each dish was carefully prepared and delicious. For breakfast we chose the buffet. There was a wide variety—too much to try everything—but it felt a little cramped when carrying plates while choosing dishes. The guest room was clean and beautifully maintained. We could catch glimpses of Mt. Fuji from our Room, and we found comfort in the quiet of Lake Ashi and birdsong—it was very relaxing.

Once again, I stayed at Dormy Inn. A Hotel with reliable Onsen and meals. I would love to stay here again if I have the chance. Thank you very much.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.