전국 × 항아리 욕조를 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸

For trips with our dog, we always choose the Regina group Hotels for their outstanding staff hospitality. This time, we finally made our first visit to this property, which we’d had our eye on for a while. With just 10 Rooms, it’s a compact Facility where you can complete everything—check-in and check-out, an open-air Onsen bath with excellent water quality, and carefully crafted kaiseki cuisine—all in your Room. The morning soak while enjoying views of the Hakone outer rim mountains from our second-floor Room was simply the best.

This was our first stay here, and among all the places we’ve visited, it was the best Accommodation for Western-style cuisine. Thank you to all the staff for your hospitality from welcome to farewell. The Room (very relaxing) and the bath (the in-room bath was more than enough) were both excellent. Above all, the meals were outstanding—both dinner and breakfast. Each dish was beautifully presented (including the tableware) and delicious, and we were amazed by how many items there were in the Japanese breakfast (we finished everything). We will definitely visit again during the autumn foliage season. One request: it would be nice to have body wash towels available in the bath area.

It was a very comfortable Accommodation with a high level of satisfaction. In particular, the hostess and staff provided service with just the right sense of distance, which made our stay truly pleasant. My father, who turns 95 this year, was also in great spirits. We will definitely visit again.

It was our first time staying here, and it was amazing—direct access to the beach, clean and spacious. One night felt like a waste, so we said we’d stay two nights next time. There were places nearby within walking distance for dinner and lunch, and at night the stars were beautiful. The bathroom facilities and appliances were also modern and excellent.

I stayed at Hotel Mukaitaki in Tsuchiyu Onsen. What I especially loved this time were the cuisine, the open-air bath in the Room, and the strong sense of privacy. Dinner was carefully prepared dish by dish, and the surf clam shabu-shabu and Fukushima beef were outstanding. The surf clam’s texture and sweetness and the rich flavor of the Fukushima beef were both excellent—these were the most memorable dishes of my stay. Above all, the open-air bath in the Room was amazing. Being able to enjoy the Onsen freely at any time without worrying about others is truly special. Perhaps because there are only a few Rooms, I hardly ran into other guests during my stay. The building was very quiet and felt extremely private. I highly recommend it for anyone who wants to relax at an Onsen Accommodation without being concerned about other people. The staff’s thoughtfulness was also wonderful—they escorted me to and from the parking lot at both arrival and departure. They even gave me souvenir rice balls on my way home. It was warm hospitality from start to finish.

We stayed here for a birthday trip for my mother and our dog. The Facility and the food were excellent, but even more than that, every staff member we met was wonderful, and we were able to spend a truly comfortable time. What impressed us most was that all the staff remembered our dog’s name and greeted us using it. We will definitely stay again. Thank you very much.

Iya Bijin is an Accommodation famous for soba. I had carelessly forgotten this, and since my son has a severe buckwheat allergy, we made a last-minute request to remove all foods related to soba. During our stay, they took great care with the meals, and both dinner and breakfast were wonderful—such as ayu sashimi and dekomawashi—and my son ate so much it surprised even us. Of course, he had no allergic symptoms at all. Thank you very much.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

Perched on a hill near Kawana Station, this Accommodation has a wonderful sense of charm. Even though it is upscale, the attendants were warm and approachable, making our stay truly comfortable. The Onsen baths are available both indoors and outdoors, and we could enjoy them at the same time; the water quality was excellent. The kaiseki dinner was outstanding—as expected of a renowned Ryokan—and we enjoyed it so much that we even had the late-night snack. The peaceful atmosphere, with occasional birdsong, was so soothing that we didn’t want to leave. We will definitely return.

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

We stayed here for our wedding anniversary and a babymoon trip. In short, choosing this Accommodation was absolutely the right decision! This time we used the maternity Plan. Since there are very few Accommodations that offer a maternity Plan, the moment I saw the Plan name I thought, “This is it!” and made a Reservation. When we arrived, the staff welcomed us, carried our luggage from the parking lot, and even provided welcome drinks and a thorough explanation—right from the start, their attentiveness was flawless. With only seven Rooms, the property was wonderfully quiet, and everything felt unhurried. The all-inclusive setup—being able to enjoy drinks and light snacks whenever we wanted—was fantastic. During bar time, my wife was thrilled to have non-caffeinated options and non-alcoholic cocktails as well. She even said, “Next time I can drink alcohol again, I definitely want to come back!” (laughs) Our Room was a stylish maisonette with a chic black theme. The open-air bath viewed through the large window—and the forest scenery beyond—was beautiful. We were truly grateful for all the thoughtful touches for my pregnant wife: a large maternity cushion on her bed, extra cushions prepared for her chair at meals, and more. Breakfast and dinner were satisfying beyond what you’d expect at an upscale restaurant. They confirmed in advance what my wife couldn’t eat and adjusted each dish accordingly. It was also fun hearing how it differed from the standard menu. When we mentioned it was our anniversary, they even prepared a lovely fruit platter with dessert at dinner—we were both genuinely moved. We skipped using the in-room open-air bath this time because there were many insects outside, but we thoroughly enjoyed the private bath whenever we liked. The lounge also felt incredibly open thanks to its high ceiling and large windows that let us take in nature. During bar time after dinner, when Häagen-Dazs vanilla ice cream was sold out, one of the staff kindly brought an alternative for us! We expected it would simply end with “Sorry, it’s sold out,” so we were touched by how far they went for us. And after checkout as we drove away by car، staff came outside waving goodbye with their arms raised—it was such wonderful hospitality that made us think، “We’ll definitely come back!” Thank you for such an amazing stay from start to finish! It became our best anniversary and babymoon ever۔ We’ll absolutely return once my wife can enjoy alcohol again!

The free-flowing natural Onsen was amazing. In particular, the “Isaribi” Room with a scenic open-air bath was exceptional—soaking while gazing out at the ocean was truly special. I was also impressed to be served a whole grilled splendid alfonsino. The Room was very clean and comfortable, and my one-night, two-day stay left me feeling refreshed in both body and mind. A wonderful Accommodation I’d love to visit again.

This was our second stay, and even though we arrived nearly two hours later than planned, thank you very much for welcoming us so kindly. Both the Room and the bath were very clean. We were a bit concerned about mosquitoes given the season, but effective measures with a wonderful fragrance were in place, so we felt completely at ease throughout our stay. The sound system in the loft theater room was excellent—it truly felt like being in a movie theater. We were also shown to a private dining room, which allowed us to relax and enjoy the delicious food at our own pace, almost like in-Room dining. All of the staff were courteous from start to finish, and we had a truly wonderful time. We would love to stay again. Thank you very much for everything.

I visited to relax with my daughter, who has just started her first job. On the day, we were picked up by the Shuttle Service to the athletic park. We didn’t have to wait long, and the careful driving made it very comfortable. The Room was lovely, and the night view was amazing. The meals were delicious, and the tableware was beautiful as well. We were very satisfied. Next time, we’ll visit in a different season.

Since guests remove their shoes at the entrance, the floors throughout the property are very clean. You can choose your preferred brands of shampoo, conditioner, face wash, etc., select from pillows of various heights and firmness levels, and there is a wide range of samue loungewear sizes. You can also take your favorite drinks—from alcohol to soft drinks—back to your Room. The Room layout is very practical, and no matter where I wiped with an alcohol wipe, there was absolutely no dirt. It was very comfortable. The bath had shower heads such as ReFa and Mirable. If there were more dinner menu options, it would be perfect.

We stayed at this Accommodation mainly for the teppanyaki. The cooking was performed right in front of us. The meal included oysters, shrimp, fish, and meat, and we ended up far too full. In the morning, we also enjoyed omelets and French toast made on the teppan, so both dinner and breakfast were delicious. The staff were kind and attentive. Thank you very much.

My spouse and I stayed on June 19. The building was old, but it was well maintained, and the courtyard after the rain in the morning was lovely. All of the meals were delicious, and we both finished everything. The staff were also very pleasant. We were able to visit Amanohashidate, which we had wanted to see for a long time, and fully enjoy Kyoto by the Sea. Thank you very much.

This Accommodation let us fully enjoy both the sea and the Onsen. The sound of the waves heard from the tatami Room was truly, truly soothing—it was a Room that made us want to keep watching and listening forever, and to stay longer. From arrival to departure, every staff member was kind and attentive. We were able to enjoy the meals, drinks, and even late-night ramen. There wasn’t a single thing to complain about—this is a place we absolutely want to visit again. Thank you for such a wonderful time.

My husband, his older sister, and her grandchild—three seniors—visited with our first-year junior high school son. My husband and I also stayed here seven years ago. The weather looked uncertain that day, so we moved our ropeway plans to the next day and arrived early. We were able to use the Onsen and relax until check-in, enjoying the Onsen at a leisurely pace. The food was beautifully prepared, and everyone was impressed. My koji class instructor uses the phrase “food that feels good on your stomach,” and this was exactly that. My sister-in-law is 83 and kept saying how delicious everything was; even though she said she couldn’t possibly eat that much, she finished it all. Breakfast was also enjoyable with both a bento option and a buffet. Our Room had been renovated and was very clean. All of the staff were young, energetic, and refreshing. Their language was polite as well, and we had a very pleasant two-day stay. I mentioned this while chatting with the staff—and then carelessly added that “everyone is cute,” which I now regret as an inappropriate comment about appearance.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!