전국 × 가을의 미각을 즐기는 숙소고객 서비스 평가가 높은 호텔·료칸 - 146페이지

Thank you for taking care of us during our sightseeing trip. The staff at check-in were polite and wonderful. However, the location of the “RITA Goshomachi” check-in counter was hard to find. This time there were no other guests, so we were able to relax as if we had the place to ourselves. Thanks to that, we could use the living room comfortably like our own home. The brewery for the sake “Kaze no Mori” is very close by, and it was great to buy some at a nearby liquor store and enjoy it slowly in the living room. The Room was very stylish, and everything was thoroughly cleaned and extremely spotless. We could also borrow bicycles for free, which was convenient for getting around Gose town. There was also a public bath just a short walk away—retro with an amazing atmosphere. It’s an Accommodation we would definitely like to use again when we visit Gose City. Thank you very much for your hospitality.

The quality exceeded the price. I was very satisfied.

Thank you very much for your exceptionally kind and attentive support.

Selected by the Michelin Hotel category, this accommodation offers an exceptional experience. Enjoy nature in the open-air bath, and savor the exquisite cuisine crafted by a French-trained chef that never fails to impress. A wonderful accommodation with heartfelt hospitality where you can truly relax.

The front desk staff were very kind and provided excellent service. However, one issue was that the beer vending machine in the building only accepted old 1,000-yen bills, so I couldn’t buy any. Other than that, it was a very good Accommodation. My wife and I also said we would like to stay again.

We made a Reservation for a barbecue lunch. It was disappointing that the price differed by 210 yen from what we were told over the phone, but everything else was fine. The bath was a bit smaller than expected, but the amenities were from MUJI, which was nice. All the staff were kind and even brought bedding for our child who fell asleep during the meal. The Room was spacious, and we were very satisfied.

We chose the Meat Satisfaction Plan, but it was such a feast that we couldn’t finish it—what a shame! Still, everything was delicious. The Onsen was wonderful too; the open-air bath uses natural hot spring water and felt like an infinity bath overlooking the pond. We were also happy to be able to enjoy coffee in the lounge. The Room had a lovely atmosphere, and it was fun watching the koi in the pond from the window. We’ll come again if we have the chance!

We chose a Room with a private Onsen and stayed there. It was our first time, and the futons were already laid out in the Room, with consideration given to minimizing unnecessary staff entry. As it is mineral spring water, it is heated, but the clear, colorless water was easy to soak in and warmed us up nicely even at a lukewarm temperature. The meals were excellent—sashimi and grilled fish that you wouldn’t expect for a place near the mountains. Insects may occasionally wander into the open-air bath in the Room, which some guests might find bothersome, but we were fine with it. If it were closer, we would love to visit this Accommodation again.

We never got to take a honeymoon, so after retiring from work we finally enjoyed a relaxing trip together as a couple. This Hotel is conveniently located near Kanazawa Castle Park, Kenrokuen Garden, and Omicho Market. The Room was clean, the food was delicious, and it became a wonderful memory for us as a couple. The Hotel staff were also kind and helpful. Breakfast was buffet-style, and I couldn’t help going back for seconds. If we have the chance, we would definitely like to stay again.

The bath was wonderful!! We were very satisfied. However, since I have trouble with my legs, I wished there had been a handrail on the stairs. If there had been one, I would give it six stars!! The proprietress was friendly and youthful—I couldn’t believe she already has grandchildren. The food was delicious, but one small disappointment: the simmered sea bream served at breakfast (from the night before) tasted great, but the presentation wasn’t very appealing. Personally, I prefer slightly stronger seasoning, but my husband was satisfied.

Since it was a No Meals Included plan, we were able to stay at a very reasonable price, and we could also use the wonderful dog run and pool. Throughout the Hotel, we could feel the staff’s kindness and consideration toward dogs, which made our stay very comfortable.

It hadn’t been long since last month’s Kumamoto earthquake, and we weren’t sure if it was appropriate to travel, but we’re truly glad we came. Even my son, who doesn’t like fish, enjoyed the sea bream poêlé, and from the appetizers to dessert and breakfast the next morning, our whole family was very satisfied. Even after returning home, we keep reminiscing about the wonderful food and enjoying happy conversations. We would love to visit again.

The natural Biwamasu trout, proof of its orange color from feasting on plenty of shrimp! It's incredibly delicious!! Served as sashimi, grilled, fried, and more in generous portions. Living in the Kanto region makes it hard to visit often, but next time I’d love to try the eel hot pot (Jun-Jun). Thank you so much to everyone at the accommodation for your hospitality.

What’s fascinating about Nana’s philosophy is how deliberately it reduces “information density.” Even with just a one-night stay, I could clearly feel the Accommodation’s concept: 1) No excessive signage or posters inside 2) No filling the space with background music 3) Avoiding harsh lighting 4) Minimizing digital noise as much as possible Through the space, sound, light, and service, it conveyed the idea that “silence isn’t emptiness—it’s a state where only what’s necessary remains.” The staff were outstanding from the moment I pulled into the parking area until they saw me off the next morning. I believe this reflects an intentional design by the owners (a couple): creating a place to Clear people’s senses. 5) The main focus is not “people,” but “place” and “nature” → Prioritizing “what you feel” over “who made it.” 6) A commitment to completing the Accommodation as a “work” → Only three rooms; no adding more Facility features. No indiscriminate advertising. → A mindset of “only those who understand need to come,” aligned with traditional house restoration values. You could say this is for travelers whose purpose is to feel restored and re-centered: 7) Your body resets in the Onsen 8) Your senses reset through fire and food 9) Your mind resets through satoyama landscapes and an old folk house → Redefining travel from consumption to renewal. As tools for restoration, it offers free-flowing natural hot spring water, silence, an aesthetic space, and an Accommodation with high experiential value. → Not just “staying overnight,” but a trip where something changes. Nana’s philosophy feels almost perfectly aligned—its ideas and their realization overlap naturally. Among all the places I’ve stayed in Japan over the past few years, this was the best. In other words, choosing Nana—even for just one night—as a journey to re-center my senses and experience it as a complete work turned out exactly right. Thank you very much for your hospitality.

It was my first time visiting Tsuchiyu Onsen, and since it was located in Oku-Tsuchiyu Onsen, a bit further into the mountains from the onsen town, I was able to enjoy the soothing sound of the river and the fresh mountain air, which was absolutely wonderful. The staff at the accommodation were all polite, kind, energetic, and warm-hearted; I felt truly healed by their hospitality. My son was deeply impressed by the tea incense burner in our room and delightedly mentioned how its natural fragrance was much better than detergents or sprays like Risesh. The meals were delicious no matter what we had; you could feel they were carefully prepared with great hospitality. Please continue doing your best with your lovely cats!

We stayed during Golden Week. Even though all the other Rooms were fully booked, we could hardly hear any noise from nearby, and we were able to spend a peaceful time surrounded by the quiet forest. Perhaps it was a season with very few insects, as they didn’t bother us at all, and the Facility was clean and very comfortable. Even the shampoo in the bath had a forest-like scent, and we felt that every detail had been thoughtfully considered. Thank you very much. After reading through all of the Room booklet again, I realized that shared Facilities such as the washing machine were located elsewhere, and I wasn’t sure how to clean up properly after using the campfire. It would be reassuring if you could add a short note on the red paper that was originally inside the fire pit grill saying that cleanup instructions are written in the booklet. Also, since it seemed to assume everything should be returned to its original state, I wasn’t sure how far we needed to go in putting things back—such as dishcloths or used towels. It would feel even more reassuring if there were a note like: “Please place used cloths and towels in the laundry basket.” We would love to stay again. We made wonderful memories with our family.

The service was excellent, and we had a very comfortable stay in a clean, well-cared-for Room (Japanese-style). The meals featured a great selection of local specialties and were both fun and delicious. However, I was surprised that someone on the same floor had a dog. I could also hear it barking in the Room, which was a bit unpleasant, and I wondered whether this is allowed. Other than that, everything was perfect.

We visited as a family with our 0-year-old, and it was a comfortable Accommodation to stay in. The staff were kind to our child and greeted us with warm smiles, which we truly appreciated. The food was delicious and made us feel pampered. The ocean view from the Room was beautiful, and I’m glad this was the place for our baby’s first stay at a Ryokan and first time seeing the sea. We’d love to visit again when our child is older.

We visited Kanazawa on our honeymoon and stayed here. The bath was excellent, and the food was absolutely delicious—we were very satisfied. If we have the chance to visit Kanazawa again, we would definitely like to stay here. Thank you very much!

I visited the forest auberge Mitsu to create memories with my mother, as she had always wanted to go there. The beautiful accommodation, delicious cuisine, and exceptionally kind service made for a truly comfortable and wonderful experience. Thank you so much! The staff were all smiles and provided excellent hospitality (during dinner, they recommended a shop we ended up visiting—Perron’s baguette was absolutely delicious. Thank you!). We felt at ease throughout our stay. The meals were not only flavorful and visually appealing but also healthy dishes that made my body feel happy—this brought me great joy. Living in a traditional house like Mitsu has been a dream of mine, so just staying there was incredibly soothing for my soul! I sincerely hope Mitsu continues on forever! I will visit again. Creating memories with my mother was a huge success!