전국 × 가을의 미각을 즐기는 숙소만족도 평가가 높은 호텔·료칸 - 75페이지

We stayed as a family to celebrate my husband’s birthday and our wedding anniversary. From the moment we checked in, we were amazed by the spacious, wonderful Room you prepared for us. When we checked out, we learned that it had been upgraded free of charge, which truly moved us even more. At dinner, you even prepared a fruit platter to celebrate my husband’s birthday and our anniversary—thank you so much. Our whole family was touched by your warm thoughtfulness. The Onsen also offered a great variety, and we enjoyed bathing many times. Most memorable of all was the dinner buffet. Not only was every dish delicious, but each time limited-quantity items were announced one after another, we found ourselves excitedly wondering what would come next as we enjoyed our meal. Thanks to the Room, the Onsen, the meals, and above all the warm hospitality of your staff, this trip became an unforgettable memory for our entire family. After returning home, my husband and children told me, “Thanks to you, Mom, it was such a wonderful trip. Let’s do it again.” That made this trip especially joyful for me as well. I sincerely appreciate all of your kindness and consideration. We look forward to visiting again as a family someday. Thank you very much.

I stayed here for business. What impressed me most was the warm hospitality of the staff. I also really enjoyed a delicious dinner at the restaurant. One suggestion for improvement: as someone who loves an early-morning bath, I would appreciate it if the baths could be open in the early morning.

This was my third stay, and each time I leave thinking, “I’m glad I stayed here—I’ll come back.” It’s a Ryokan where the artwork in the lounge and the amenities in the guest rooms are all wonderful traditional tools that showcase Japanese craftsmanship, and I’m happy to discover different pieces each visit. I was a little worried after hearing the chef had changed, but it was completely unfounded—the flavors and menu were both excellent. Since we stayed the day after my birthday, they prepared a beautiful dessert plate for me. I was impressed by the skill of the young pastry chef. The wine pairing was also great. Breakfast was thoughtfully arranged as well, and I think I’ll always remember how delicious it was to grill Onomichi ingredients over a hibachi. Every member of staff is pleasant, and I truly appreciate how they stay close while keeping just the right distance. We’ll be back in winter—thank you in advance.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

Thank you very much for your flexible and thoughtful support during our stay. One member of our party required special consideration regarding meals, and when we contacted you by email in advance, you replied promptly and accommodated us as much as possible. We truly appreciated your kind response despite it being a busy season. The meal prepared for our family member did not look sparse or reduced in portion, was delicious, and above all, they were very happy with the care shown. Of course, any health impact related to meals is ultimately the guest’s own responsibility (I would like to emphasize this for the sake of everyone at the Hotel), but we were genuinely moved by how considerate your approach was. Not only at the restaurant, but also from the staff who welcomed us, at the front desk, and at the shop, your attentiveness and perfectly comfortable sense of distance made us feel at ease. We were able to experience the calm elegance and excellence of a prestigious Hotel with a long tradition. We are sincerely grateful. Thank you again—we would love to visit again.

Black mineral bath after a long time This was my fifth visit. The black water is stronger at the day-use spa than at the Hotel, so I went there first—but has it been getting lighter year by year? The first time I bathed, there was sediment built up and it felt like soaking in mud. The smell was like a rotten ditch. I got hooked and came back many times, but… does it feel more diluted now? The smell was still incredibly strong, though. But that’s fine. Because I love it.

We stayed at Kinugawa Onsen “Kizuna” from July 31 to August 2, 2026 (2 nights/3 days). We checked in with two adults, one child, and two Chihuahuas. I thought I had made a Reservation for a Room without an open-air bath, but due to what seemed to be a communication issue, we were instead shown to a Room with an open-air bath (a lucky surprise). Having an open-air bath in the Room meant we could enjoy the Onsen anytime, day or night, and our whole family had a truly happy time. For every meal (breakfast and dinner), we were able to dine in a private room (rather than the usual shared dining area). The menu changed each time, so we looked forward to every meal and headed there excitedly. Each dish was refined and absolutely delicious. With drinks as well, we felt completely satisfied after every meal. By chance, the Nikko Fireworks Festival was held on Saturday, August 8, and we were able to enjoy spectacular fireworks from our Room as well (another lucky moment). Above all else, what made our stay so comfortable was the attentive service from the manager and staff members—and their genuine hospitality in accommodating guests’ requests. That level of professionalism seemed to fill the entire Ryokan, allowing guests to relax completely and enjoy an exceptional experience. For three days, we fully enjoyed an extraordinary getaway both physically and mentally. It may sound childish, but it was such a wonderful Ryokan that I didn’t want to leave—I wanted to stay forever. Everyone in our family kept saying “Let’s come again,” so we will definitely return. My heartfelt thanks go out to everyone who took care of us at “Kizuna.” Thank you very much for everything.

Unfortunately, due to cloudy and rainy weather, we couldn’t see the starry sky, but we’re already thinking about when to come back for another try. There was a warm, homey atmosphere among guests as well—people asked questions and helped each other out. The drink corner was a great idea, but even after trying many times, no ice came out, and there were a few things that were unclear. An elderly guest seemed troubled because the coffee wouldn’t stop dispensing. I think it would be helpful to post easy-to-understand instructions. At mealtimes, the staff serving us were all foreigners, but they were very polite. Their Japanese was quite limited at times so we didn’t always understand what they said, but we could generally guess from the context and had no issues. One thing that stood out compared with other hotels I’ve stayed at: since it’s a quiet Hotel I thought this might be normal here, but I was surprised that none of the staff said “good morning” to guests in the morning. When my husband passed by the front desk he greeted them first; they may not have heard him, but they were chatting among themselves and didn’t greet guests even as people walked right in front of them. In contrast, the foreign staff in the restaurant—even with limited Japanese—did say “good morning.” Also, the Onsen was wonderful, but there is no fan in the changing room. Having one would help guests cool down more easily and might reduce crowding there. The large public bath and open-air bath are very comfortable and warm you up well. The green view from the open-air bath—and in the morning, clouds or mist drifting over the mountains—felt truly unique. The meals were a good portion size and showed creativity within their price range. Dinner offered an enjoyable mix of Japanese- and Western-style dishes with plenty of variety. Breakfast was buffet-style with many options including both Western and Japanese items as well as desserts; everyone seemed to be enjoying it. The highland area is beautiful—it feels like it could even become a villa resort area someday. We also visited Relaxia Forest next to the Hotel (apparently used as a movie filming location). It’s a lovely forest where we could enjoy forest bathing too. There don’t seem to be any other Hotels around this area, so we’d like to stay again.

This was my first stay. The atmosphere was warm and homey, and all the staff welcomed us with bright smiles. The Facility is a bit old, but it is well maintained and spotlessly clean. The meals featured locally sourced ingredients, were beautifully presented, and absolutely delicious. The Onsen warmed me through to the core and left my skin glowing. I soaked in it many times. I felt refreshed for the first time in a while. I’m happy to have found an Accommodation I’d love to stay at again. Thank you very much.

I debated for a long time whether to write a Review, but I decided to do so. The food was excellent, and I was satisfied with the bath. However, there were several shortcomings in how my comments entered at the time of Reservation via IKYU were handled, which left me disappointed.

Excellent service, excellent meals, and excellent baths & sauna. This was our first trip with our dog, and we made wonderful memories. We’d like to come again in summer. It was an outstanding Accommodation.

We stayed with a family of four and three dogs. It was our first trip traveling with dogs, so we had some concerns, but the Hotel was very dog-friendly and we were extremely satisfied. The Room was more spacious and cleaner than we expected. The bath on the second floor felt a little cool. Since it wasn’t a cold season, it only bothered us slightly. We would love to stay here again when we visit Amakusa.

Choose a Hotel near the cable car entrance to the Alpine Route—it's surprisingly close, so we were able to depart at a relaxed pace.

I finally got to experience this Accommodation I’d been curious about for a while, thanks to its appealing Instagram posts and high rankings online! In conclusion, it’s a wonderful Onsen Accommodation with a high level of satisfaction that truly lives up to the hype. The food is especially outstanding. At dinner—famous for its boat platter—you can enjoy Kishu-style whale dishes, along with a lineup of carefully prepared courses. As for the Onsen, it was a bit disappointing that every bath felt too hot to fully relax in, but you can still enjoy thoughtfully designed baths, including an open-air bath where you can feel the sea up close. I’m glad I found an Accommodation I’d love to return to in another season.

We stayed in the new wing this time. The Room layout, design, and atmosphere were excellent, and we were able to spend both nights very comfortably. The meals were very luxurious, but since we had a Multiple Night Stay, the buffet was the same on both days—if the main dish changed by day, it would have been even better. Above all, there are amusement parks and a zoo nearby, and since we traveled with children, it was a flawless five-star stay. Also, the Onsen offers a mixed-gender style where swimsuits are worn, so our whole family could bathe together and our kids were thrilled. We would like to visit again around the same time next year.

The front desk staff welcomed us with exceptional kindness. The Room was spacious and spotless, with a breathtaking panoramic view of Lake Toya. In the private open-air bath, we could soak in the Onsen while fully enjoying the spectacular scenery of Lake Toya. The open-air bath in the large public bath on the top floor was at the perfect temperature—never too hot—so we could relax without having to step out repeatedly. Looking down over Lake Toya from the infinity bath, we felt completely refreshed in both body and mind; it was truly outstanding. The dining was also excellent. The dinner buffet featured an abundant selection of fresh sashimi and nigiri sushi, including scallops, sea urchin, and shrimp. There were also hot dishes such as grilled crab legs and steak—all you can eat. Breakfast offered a wide variety of seafood as well, including raw surf clams and sweet shrimp, and our whole family was thoroughly satisfied with the meals at “Kohan no Sumika.” I have stayed at more than 70 Japanese Onsen Ryokan so far, but “Kohan no Sumika” is one of the few Hotels that I can say I absolutely want to return to. Thanks to the warm hospitality of all the staff, our family enjoyed an unforgettable and perfect stay. Thank you very much. 2. Business Courtesy Version (more formal and polite tone) This is a flawless Onsen Resort Hotel. I stayed at “Kohan no Sumika” on August 30. The front desk service was extremely courteous, and the Room was spacious, impeccably clean, and well maintained. From the guest Room we could enjoy sweeping views of Lake Toya, and in the private open-air bath we were able to savor both the Onsen experience and the beautiful scenery of Lake Toya to our heart’s content. The top-floor open-air bath had a wonderfully comfortable temperature that allowed for a long soak without overheating. Relaxing while looking down over Lake Toya from the infinity Onsen made for an exceptionally luxurious moment of calm. Dinner was highly satisfying: along with plentiful fresh sashimi and nigiri sushi—such as scallops, sea urchin, and shrimp—there were also all-you-can-eat options like grilled crab and steak. Breakfast likewise included seafood such as raw surf clams and sweet shrimp, leaving our entire family very pleased with its quality. Although I have stayed at more than 70 Japanese Onsen Hotels to date, “Kohan no Sumika” is one of those rare outstanding Accommodations that I would very much like to visit again. I would like to express my sincere gratitude for everyone’s warm hospitality; thanks to you all, our family enjoyed a truly perfect time together.

The Onsen and the food were both wonderful. The staff were also very kind. The building is quite old, but it was thoroughly cleaned and kept very tidy. The Okami theater show was a lot of fun. It wasn’t a one-woman performance by the Okami; it was a show created together with many people. Many young performers around 20 years old also came on stage and showcased various acts with the Okami. It felt like they had practiced a great deal, and we were told they are all students from Yamaguchi University. We also heard that senior students teach the acts to juniors, passing them down over time. This is a Ryokan loved by the local community. It was an amazing, one-of-a-kind trip. I would love to visit again. It was my first trip to Yamaguchi, and it became a truly wonderful memory. Thank you very much.

We stayed for two nights during the Obon holiday season. It was a good Accommodation with easy access for swimming in the sea. However, at breakfast on the first morning, the rice was undercooked with many hard parts and clumps, which was disappointing. Also, there was a dragon decoration in front of the bath area that looked eerie at night and felt scary. The meals on the second night were tastier than on the first night; our whole family felt the same. All of the staff were kind and courteous, which we appreciated.

I’ve stayed at many Accommodations where I thought, “This looks different from the photos on the official website…,” so I tried not to expect too much, but I was completely satisfied with everything. The Room was spacious and clean, and the in-room toilet had been renovated—large and comfortable. The footbath was also very relaxing. Both breakfast and dinner were buffet-style and delicious. The staff were all very pleasant as well. By chance, there was a summer festival nearby on the day we stayed, so we enjoyed Bon dancing, food stalls, games, and even a small fireworks display. I would love to stay again. Thank you very much.

We stayed for a Multiple Night Stay of 2 nights and 3 days. We arrived at Shin-Urayasu Station at 9:30 PM and were worried whether the local bus would still be running, but we were able to get on right away. It took about five minutes, and the Hotel was very close to the stop, so getting there was extremely easy. Check-in was smooth, and the staff were very helpful. Amenities and pajamas were available near the front desk, and everything we needed was provided, which was a big help. Our Room was a triple, but it didn’t feel too cramped; it was well cleaned and comfortable. We also appreciated having separate bath and toilet areas. Breakfast had a smaller selection, but there were many items that made us want to try them, and everything tasted great—we were very satisfied. They happened to be holding a strawberry fair as well, so our child was happy to enjoy plenty of strawberries. We especially liked the fun options such as cotton candy, chocolate fondue, and make-your-own waffles. We only visited DisneySea, but using the shuttle bus both ways made it very convenient. With how easy it was to get from the station to the Hotel, how comfortable the Room was, and how good the value felt overall, we’d love to stay again in the future.