전국 × 민감성 피부·아토피 배려 숙소고객 서비스 평가가 높은 호텔·료칸

After arriving at Nakamatsuya in Bessho Onsen, we first visited the nearby Kitamuki Kannon Hall before enjoying a bath. The water temperature was perfect, and we felt wonderfully warmed up before heading to the dinner venue. There, an unbelievable variety of matsutake dishes kept coming—more than I’ve ever had in my life. I’m truly glad we came here, and I’d love to visit again around this time next year.

During our trip from the main island to Miyakojima, we stayed here for the entire time on the main island. The Room was spacious and very clean! We were truly touched by the honeymoon towel art and flowers that were prepared for us. The view of the ocean and Kouri Bridge from the Room was breathtaking. My husband was thrilled with the Agu pork shabu-shabu dinner. We also dined at a restaurant in the Hotel group, and it was delicious and stylish as well. Breakfast was delivered to our Room, and even during our Multiple Night Stay, they changed the menu each day—everything was so thoughtful. We had a wonderfully relaxing Hotel stay while enjoying a resort atmosphere, and our time on Kouri Island became an unforgettable memory. Thank you very much. We would love to stay again someday.

We stayed for 2 nights and 3 days to celebrate my partner’s birthday trip. When I contacted you in advance to ask about arranging a surprise, you kindly replied and supported us on the day as well, for which we are truly grateful. The message on the whole cake was beautifully done, the surprise was a great success, and my partner was absolutely delighted—thank you so much. The rental car was even cuter than it looked on your website, and exploring the island with it was so much fun. The room atmosphere, the breakfast and dinner meals, everyone’s hospitality, and nearby Kuura Beach—everything felt like a perfect vacation. It was our first trip to Miyakojima, and we were able to spend such a relaxing and wonderful time. Finally, when you drove us to the airport, we were deeply moved when everyone—including the kitchen staff—came out to see us off. Thank you very much for an amazing three days.

The bath, the room, the sauna, the food, and all of the staff were outstanding. The goats were incredibly cute and so relaxing! My daughter was totally absorbed in feeding them and said on the way home that she definitely wants to stay again! We plan to visit again if we have the chance!

I stayed with my elderly mother, my niece who had returned from abroad, and my daughter. They were very kind and attentive to foreign guests, and they accommodated our food requests exactly as asked. We are truly grateful. Unfortunately, it rained heavily both days so we couldn’t do much sightseeing, but Hakone Shrine was within walking distance for a stroll. The next day the roads were closed and it was quite difficult, but the staff informed us early in the morning, which helped a lot and became a good memory for my nieces as well. I would definitely like to visit again.

From the welcoming staff to the front desk team, Room guidance, and dining staff, everyone was courteous and made us feel truly comfortable. The Room was clean, and both the indoor bath and open-air bath were very relaxing. Each dish was beautifully prepared—from seasoning to presentation—and everything was delicious. Thank you for giving us such a soothing time on this trip with friends. Next time, we would love to visit again with our family.

It was rare for our whole family to be together, so we decided to stay on short notice. After check-in, we headed to our Room with a complimentary drink from the lobby (non-alcoholic) in hand. The Room was more spacious than expected, well stocked with amenities, and the view was wonderful. The bedside light brightness can’t be adjusted, but it wasn’t an issue. Both dinner and breakfast were buffet-style with a wide variety of dishes. The freshly grilled Wagyu steak made to order was delicious, but the best was the made-to-order tempura where you can choose the ingredients to be fried. There were also many types of all-you-can-drink alcohol options, which we enjoyed. For breakfast, you can choose the fillings for your omelet, and there were plenty of both Japanese and Western options as well. Towels were provided at the large public bath, and the free ice cream after bathing was great too! All staff provided polite service—especially the restaurant staff, who spoke gently and kindly—and it felt like they paid close attention to guests. After checkout, my daughter was touched by a woman who greeted us cheerfully at the car drop-off area and waved both hands as she saw us off until we left; it made for a very pleasant departure from the Hotel and a wonderful stay overall.

I visited during the rainy season, a time I don’t usually choose. Both dinner and breakfast featured exquisite dishes that felt refreshingly cool to the eye and captured the early-summer atmosphere, lifting the gloom of the rainy skies. What makes this Accommodation truly exceptional is being able to enjoy outstanding cuisine at any time, thoughtfully crafted to reflect the season through sight, aroma, and taste. I also deeply appreciate the warm, friendly hospitality shown by all of the staff.

Although it was our first stay, we could truly feel how you have carefully carried on your 50-year history. We were completely satisfied with the Facility, amenities, meals, and hospitality. All of the staff were very courteous and also friendly and attentive. We also enjoyed listening to the Yamaha audio system, and since we didn’t expect to be able to play a grand piano, my wife was especially delighted. We will definitely stay again.

This was a wonderful place to stay. First, when I mentioned foods I couldn’t eat at the time of booking, I was surprised to receive an email right away with alternative suggestions. Everyone was very kind. Every meal was truly delicious and beautifully presented, and I was completely satisfied with everything, including the tableware and presentation. The baths were excellent. Including the day-use hot springs in Shibu Onsen, the water quality was wonderful, and I enjoyed soaking many times until it felt like it seeped into my skin. The carbonated spring in the indoor bath was also great. The property was spotless, and both the lounge and baths were always neat and well organized whenever I went. The pillow height and firmness were just right, and I slept very well. Above all, the staff were truly outstanding. They immediately noticed that I had caught a cold and felt chilly, and kindly brought me a lap blanket. They also remembered what we briefly talked about during dinner and even took the time to look things up and share helpful information with me. Thank you very much. From welcome to farewell, I sincerely appreciate everyone’s heartfelt hospitality. I highly recommend this accommodation.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

I was able to spend a truly luxurious time surrounded by peaceful, lush greenery. The hospitality was outstanding. The Room and the meals—everything exceeded my expectations. I’d love to visit again in a different season.

In-room dining and a private open-air bath in the Room made it a completely private space. The meals were delicious. This Accommodation was great for families with small children, as you can relax and enjoy your stay without worrying about others. It was a bit difficult to do makeup, so having a handheld mirror would be helpful.

Thank you very much for your wonderful hospitality! We truly appreciated the Room upgrade, which made our stay even more comfortable and special. For the 60th birthday celebration meal, thank you for arranging a private dining room at the restaurant, allowing all of us to relax and enjoy a memorable time together. We are grateful for the thoughtful care shown by all of your staff. We would love to visit the newly renovated Brighton Hotel again. Thank you so much!!!

We stayed for 3 days and 2 nights. The Facilities, the staff’s atmosphere, and the meals were all excellent. It was clear that each staff member truly loves dogs and enjoys working here. We would definitely like to stay again.

From check-in to departure, the attentive service was excellent and we were very satisfied. The only drawback was the condition of the access road; we encountered oncoming cars once on arrival and twice on departure, but managed without any issues. If given the opportunity, we would like to stay again.

Please remove your shoes upon arrival; guests generally walk around in socks. I loved it from that moment on! The room felt modern, was quite spacious, and very clean—so impressive. All-you-can-drink is available from check-in until 21:00. I don’t drink alcohol myself, but there was a great selection and my companion was very happy. I was a bit disappointed that the “milk” seemed more like a milk beverage, but there were plenty of other drinks. It felt wonderful to enjoy drinks while soaking in the footbath. For dinner we chose the top course, and it was my first time having such amazing meat!!! The salad bar was also very satisfying. The foreign staff member who explained everything to us seemed sweet and new at the job—I couldn’t help but want to cheer her on. Her smile was lovely! Not just her—everyone on staff was kind and had great smiles. There are two baths: the “Beauty Bath” and the “Health Bath.” The Beauty Bath is definitely more exciting. There were ReFa shower heads with a mist setting, and the hair dryers were Panasonic and ReFa as well. It was also nice that you can borrow shampoo. I’d seen reviews saying there wasn’t much for breakfast, but I was satisfied! The curry had a Japanese-style flavor and was delicious. The croquettes were great too—I ate a lot. I also loved being able to eat lots of cherry tomatoes at both dinner and breakfast (I wonder where they’re from). Maybe it just happened to be that way during our stay, but most guests seemed older, and since there aren’t many rooms overall, it felt calm and relaxing—which I really liked. I’d love to stay again. It’s also nice that you can play park golf—I didn’t try it this time, but maybe I should have!

Although the weather was poor throughout due to the typhoon, it actually made for an almost private stay. My daughter had seen it in a magazine and was looking forward to it, and it was just as relaxing as we had hoped. The hot stone spa, baths, and meals were all exactly as described in the magazine and brochures—nothing to complain about—but above all, the staff’s thoughtfulness was outstanding, and even with just one night we were able to relax both physically and mentally. I was coming down with a slight cold, so I truly appreciated the front desk lady’s subtle kindness and concern. The next day brought clear skies for the first time in a while, and breakfast while enjoying the wonderful ocean view was amazing. Thank you also for accommodating our request during the ride back to the station by stopping at a nearby popular bakery.

From sweets and tea in the lounge to beer and wine at the restaurant, we enjoyed delicious offerings throughout the day. Everything was excellent, from the salads and sushi to the special menu item of scallop sashimi. Even though we were full, we also enjoyed the evening live performance. We would love to visit again.

This was a return visit. I stayed here to visit my family’s grave and Koryu Shrine. The warm hospitality from the proprietress and all the staff was truly pleasant. The meals were delicious for both the eyes and the palate. Breakfast included a partially buffet-style setup, and everything was always kept beautifully arranged. The baths and changing area were also consistently clean and well maintained, which impressed me with how attentive the staff are. This is an Accommodation that makes you want to stay again!