전국 × 슬로프 직결로 스키에 편리한 호텔고객 서비스 평가가 높은 호텔·료칸

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

I stayed in a newly renovated Room, and it was wonderful. The in-room perks were excellent. In particular, the all-you-can-eat gelato was an incredibly generous service—perfect after the Onsen—and I enjoyed trying many different flavors. Everything was delicious. The pre-dinner aperitif can be chosen from the menu, and the lounge coffee machine is truly high-quality, so I used it many times. Both the quality and quantity of the meals were very satisfying, and what impressed me most was the staff. There were many young team members, but everyone’s hospitality was outstanding. Some staff members spent a long time chatting with elderly guests because they were approached for conversation, yet they responded without showing any displeasure at all—I was genuinely impressed. You can also enjoy two different types of Onsen water, and I think this Accommodation offers excellent value for money. I will definitely return again. Thank you very much for taking such great care of me.

This is my favorite Hotel, which I visit about twice a year. You can relax and unwind surrounded by nature. At night, if the sky is clear, you can see countless stars from the parking lot. The Onsen also has an open-air bath, and it was wonderfully relaxing. Meals are served buffet-style, and dinner in particular features many local ingredients. I enjoyed freshly prepared roast beef and tempura. The cold noodles were also delicious; I asked where they were sold and stopped by on the way home to buy some. For breakfast, I especially loved the yogurt—when I learned it was from a farm in Iwate, I visited there as well. Although our Room was assigned for us, it was spacious, which was great since we had a lot of luggage this time. Overall, it exceeded my expectations for the price.

We were welcomed with the staff’s bright smiles at check-in. The Room was spacious and clean. As always, no matter where we met them, the staff greeted us with a smile, and the team at the dinner venue did as well. Their smiles are truly warm hospitality.

It felt like an extraordinary Hotel experience, as if we were traveling abroad. Both the Japanese staff and the fun international staff provided wonderfully pleasant service, making our stay even more enjoyable. At dinner, they introduced the menu, and our middle- and high-school-aged children were able to enjoy the meal while chatting. At breakfast, we could also see beautiful Mt. Yotei. The fresh sashimi and Hokkaido vegetables in particular were truly delicious. The Room was spacious, with an island kitchen that felt like something overseas. There was a separate bath and shower Room, two toilets, and TVs in each Room. The private bath was a big hit with our teenage daughter as well. As a mother, I was especially grateful for the washing machine in the Room—it really helped to be able to wash clothes that got wet during river rafting in Niseko! Just a short walk away is Tokyu Grand Hirafu’s activity Facility, where our whole family enjoyed pickleball from the morning. There are also photo spots, so we could make good use of even the small amount of time before check-in or after check-out without wasting it—and capture great memories too! It was such a wonderful Hotel that made us think, “We want to come back!”

This was my third visit this year. I enjoyed the Japanese cuisine on my previous stay, so I chose the kaiseki course again this time. When a seasoned male staff member served our meal, he said, “You visited in May last time, didn’t you?” I was truly touched that he took the time to check (and I’m sorry—I mistakenly said I came in June). The attentive service, breathtaking views, excellent hot spring water quality, spotless changing area, and beautiful interior—this Hotel is the best for me. I hope it will always remain a calm and relaxing place.

I visited Niseko to see Mt. Yotei. Unfortunately, it was raining and I couldn’t see it, but the delicious meals made up for it. Thankfully, the next day was sunny and I was able to see Mt. Yotei in all its glory. The Italian set course was excellent—each dish was delicious, and the flow of the course felt natural and very well put together.

We stayed at the very end of summer vacation, and everything was wonderful—the meals, the baths, the renovated Room, and the excellent service from all staff. During meals, we often saw how thoughtfully they looked out for our young children, and the front desk staff were also very kind, making our stay truly pleasant. We had almost given up on using the pool because of the rain, but it cleared up on checkout day, so we were able to fully enjoy both the pool and the slide—our kids were thrilled. Thank you as well to the staff member watching over the pool for regularly skimming leaves and sharing helpful information. It was a perfect way to end summer vacation, and our whole family is very satisfied with these great memories. We will definitely visit again. Thank you for a wonderful time!

The meals were absolutely delicious. They had a strong local character, and we were very satisfied with the beautifully presented dishes that made the most of the ingredients. The open-air bath in the Room was spacious with wonderful water, and the Room was clean and relaxing. Unfortunately, because we stayed on a day with bad weather, we couldn’t see a sky full of stars, so this is an Accommodation we would definitely love to visit again.

I was worried about the heat, but the temperature dropped at just the right time, making for a very pleasant stay. There was no mention of it at check-in, but it seems our Room was upgraded, and I was truly impressed by how spacious and beautiful it was. The afternoon tea and breakfast were also excellent, and we were very satisfied. All of the staff were extremely kind, so we could stay comfortably. I definitely want to stay here again. Thank you for taking care of us for two days. Thank you very much.

I chose Zao Onsen this time because I wanted to soak in Wald Berg’s open-air bath again after a long time. When I arrived at the Hotel, I felt the hospitality and service were better than before. At the front desk, they seemed to remember that I had stayed here previously. When I was shown to my Room, I appreciated that the air conditioning had already been set to a comfortable temperature. And then, the Onsen—Zao Onsen really is wonderful. Among all the baths in Zao Onsen, Wald Berg’s forest open-air bath is spacious and truly outstanding. Dinner was more than satisfying as well, and I was happy that even a solo guest receives a beer. I ended up enjoying the open-air bath four times—it was excellent. The only disappointment was that the riverside open-air bath was closed due to bear activity, so I couldn’t use it. In the past, my mother-in-law, my wife, and I came together and enjoyed our stay; this year my mother-in-law passed away, so it was just the two of us. As it is Obon season, we enjoyed Zao Onsen while remembering her fondly.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a great help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this a wonderful trip. Thank you very much.

The service exceeded the price, and we were very satisfied with the meals. The evening events—Aibase! and Odoransho—were interactive and a lot of fun. We’d love to visit again in a different season. They also offer a great selection of local Fukushima sake, which is wonderful for anyone who enjoys Japanese sake.

We visited as three generations of our family. The children enjoyed the latter half of summer vacation with marshmallows by the campfire, badminton and fireworks in the garden, and the pool. It was also great for parents to have tasty water and coffee available self-service in the lobby. The buffet at this Accommodation was thoughtfully varied, so the children never got bored and were very satisfied. The tempura and roast beef at dinner, as well as fried bread and banana milk at breakfast, were all delicious. The staff were also very pleasant. This is an Accommodation we would like to visit again.

They kindly accommodated our last-minute visit. Both the Room and the bath were clean and comfortable, so we’d like to visit again during ski season.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.

I planned to eat dinner out, but there wasn’t much nearby, so I chose the dinner buffet instead. Each table has a smokeless grill, so you can cook and enjoy seafood like scallops and shrimp as well as meat right at your table. Alcohol is also all-you-can-drink, which makes it a great value. The breakfast buffet offers a wide variety of options, and you can also request made-to-order items such as the Furano Burger and omelets. The Furano Burger was delicious, and I was very satisfied. There are several lounge areas as well, which is convenient. If you’re staying in Furano, I highly recommend this place.

I stay here almost every year, and I especially like the excellent, delicious buffet and the spacious baths where I can truly relax. The Facility is getting old, but it is well maintained and very clean. The courtyard in the accommodation building (?) looks dirty and is covered with a sheet, which doesn’t look very nice. I think it would be great if it could be improved—such as by planting trees—to make it look better.

The Japanese-Western style room was spacious and perfect for relaxing as a family. The buffet menu changed slightly each night, and the local vegetables were especially delicious, making every meal both tasty and enjoyable. Lunch was an additional charge, but we appreciated it as well. The pool isn’t very large, but there were plenty of inflatable rings and kickboards, and locker keys and swim caps were lent to guests free of charge. It was open for long hours (7:00–21:00), which was great—we went to the pool whenever we had some free time as a family. Perhaps because swim caps are required, there wasn’t any hair floating around, and it felt very clean. There was also more than enough to do—Mölkky on the lawn, sledding, exploring the observation deck via the lift—and our child looked so happy. Table tennis was fun too! We enjoyed the Dinosaur Museum, Eiheiji Temple, and Tojinbo as well, but the Hotel itself was excellent. We’d love to visit again as a family. If I had one request: our child always sends postcards to grandparents while traveling, so it would be nice if the shop had more Fukui postcards available and if stamps could be purchased at the front desk.

It was a Hotel in a quiet setting on a refreshing highland plateau, and I found it very relaxing. However, it felt like repairs to the road damaged during winter were a bit delayed, so it’s best to watch out for bumps and uneven surfaces. The Room does feel old, but it was very thoroughly cleaned and I had a comfortable stay. The bath and changing area were spacious, and I was able to soak slowly as if I had the place to myself. The hot pot dinner was delicious and went perfectly with alcohol—I was very satisfied. Breakfast was also enjoyable. It’s a Hotel I’d like to stay at again if I have the chance.