전국 × 선의 세계관이 느껴지는 숙소시설・설비의 평가가 높은 호텔·료칸 - 23페이지

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

Clean, with a delicious breakfast. I forgot something, but they contacted me about it—very helpful.

In late autumn in Niseko, I experienced an unparalleled luxurious time at a hospitality-filled hotel nestled among beautifully yellow-tinted mountains. The kind staff, fascinating artworks, and delicious cuisine were all one-of-a-kind, creating the perfect accommodation designed for enjoying peaceful moments. During a morning walk, I had the chance to meet Mr. Grick, and just before check-out, a Long-tailed Tit appeared by the window—these lucky encounters made my stay unforgettable and turned this place into one I am truly glad to have visited. It is an exceptional accommodation that I would love to visit again.

We stayed here with three generations to celebrate my mother's birthday. We were able to spend a luxurious and relaxing time. The staff at the accommodation were wonderful and very considerate, thank you so much. With cats around, it was the perfect accommodation for us cat lovers.

The travel schedule was postponed, leading to a need to rebook the hotel. By chance, we chose this place and it turned into a wonderful experience. The service was attentive, and every staff member greeted us with a smile throughout our stay. We also booked dinner here—what a surprise! The restaurant's reviews were so good that it felt like hitting the jackpot. Before dining, we were taken to the kitchen for an introduction to the day's ingredients. During meals, each group has their own private space without worrying about being disturbed by others (this applies to both breakfast and dinner). Unfortunately, due to language barriers (poor English and no Japanese), we missed out on opportunities for an even better experience. As expected with older buildings, soundproofing could be improved; activities upstairs caused some noise from above. The bathroom had only partial bamboo screens around the bath area—it felt slightly exposed as gaps allowed views of neighboring spaces... Overall though, it was an amazing experience! Next time, I’d love to try staying in a second-floor room if possible!

It was a wonderfully relaxing space where we could truly unwind at a leisurely pace. The food was also delicious, and it was a time when we could fully experience Okinawa’s nature. Thank you for your warm hospitality.

1. The first impression: All the staff provide excellent service, both international and Japanese staff equally. 2. The second: The cuisine—crafted with incredible dedication by the head chef. 3. The third: The Room—so impressive that words can't do it justice. I was deeply moved by these experiences. Looking forward to visiting again next month! It would be great if you could arrange a partnered parking lot as well.

We stayed at the Accommodation on the last day of our trip to celebrate our 30th wedding anniversary. Arriving with excitement after being picked up in a luxury car, we were warmly welcomed by the smiling staff. When we entered our Room, we were delighted by the beautiful interior, a teepee and treats for our dog, and thoughtful hospitality such as chilled champagne and wonderful sweets—our dog was just as excited as we were. They also kindly accommodated our request to take a pre-dinner stroll together with our dog, which became a truly memorable experience. Dinner at the restaurant was outstanding, of course, but we were especially touched by an unexpected surprise after the meal. It became a very happy anniversary. Thank you for your heartfelt hospitality. It was a wonderful Hotel where each member of the staff worked with energy and pride.

I stayed for one night during the New Year. I have stayed at various accommodations converted from traditional townhouses, but this one was exceptionally spacious and thoughtfully designed. It was clear that the owner wanted guests to enjoy a comfortable stay, not just rent out a space. The accommodation is so spacious that it felt luxurious for just two people. I also appreciated the free bicycles provided. Thank you very much!

This villa is run by a couple, and they were both very welcoming. Everything was clean, and we had a very comfortable stay. You can’t see Mt. Fuji from the Room, but from the terrace in the backyard you can enjoy a panoramic view of Mt. Fuji in all its grandeur. We had dinner at the adjacent restaurant run by the same couple; every dish was high quality and we were very satisfied.

I stayed for one night with a friend. We enjoyed cooking in the kitchen, knitting while watching dramas, and spending time at a relaxed pace surrounded by nature! The cabin was well-equipped with various utensils and seasonings, which was very convenient. Additionally, the distance from neighboring cabins allowed us to enjoy our stay without worrying about others. I would love to visit other SANU locations as well!

I stayed here on the first day of my Onsen tour in Saga Prefecture. Everything was perfect, including the baths and the meals. The bath water was unbelievably silky and milky white—an experience I’ve never had before. The food was delicious, as you’d expect from a property that also runs a Japanese restaurant! Next time, I’d like to book a Multiple Night Stay. It’s expensive at 100,000 yen per night for one person, though.

The Room’s greatest highlight is the ocean view from the bath inside the guest room. In many places, the bathroom and Room are separate, but being able to step straight into the bath within the Room felt truly special and gave a wonderful sense of escape. There is also an outdoor sauna, making this stay feel far more unique than most other Facility options. Honestly, I didn’t expect that much at first, but having “my own private sauna” was even better than I imagined and left me feeling deeply refreshed in both body and mind. One small thing to note: because the sauna is outdoors, you need to pass across the balcony briefly. At that moment, you may occasionally make eye contact with people walking along the seaside, so it’s worth being a little mindful. Another personal favorite was the selection of books in the Room. It seems to vary by Room, which adds a small pleasure—wondering what kind of books will be there this time. There are no meals provided, but the extra-paid curry in the refrigerator was much better than expected and very satisfying. You can also purchase coffee beans and enjoy taking time to grind them and brew coffee—something I don’t usually do. Staying here wasn’t just about spending a night; it was time to engage thoughtfully with everyday acts like sleeping and eating. Because of its simple space, it naturally made me reflect on life itself—and what happiness means. It truly felt like a special place.

First of all, the location was excellent, close to the teahouse district. It was also just a short distance from other spots such as Omicho Market, making sightseeing very easy. The Room had everything we needed, and having an Onsen with a stone bath made it perfect. Breakfast was a very delicious Japanese set meal. The staff were kind and attentive. Free drinks, plus complimentary laundry and parking, made it exceptionally well equipped in every way. This is an Accommodation I would gladly stay at again when visiting Kanazawa.

I love traditional Japanese houses and had been looking forward to this stay for a long time, and it turned out to be an outstanding Accommodation that far exceeded my expectations. As soon as we arrived, the hostess warmly welcomed us and carefully explained every detail of the property, which made me happy from the very start. The view from the Room—overlooking the Kamo River and pine trees—was truly charming, and I felt deeply relaxed, losing track of time. Each dish was delicious, one after another, and it was a constant delight. The location was also very convenient, so we were able to spend our time in complete comfort without any inconvenience. This has become my favorite Accommodation, and I will definitely stay again. Thank you for such a wonderful time.

I traveled to Nagasaki for a Golden Week getaway. Away from everyday life, I was able to fully enjoy a quiet, restorative retreat. The hospitality was truly exceptional—there was nothing to fault. The food was also outstanding. I thoroughly enjoyed the ingredients from Hirado, and every dish was delicious. It was my first time trying a morning sauna, and I could relax while watching the ever-changing sea view. At checkout, they even prepared drinks for our car ride home. It was my first time experiencing that kind of thoughtfulness, and I was genuinely moved. This Accommodation exceeded my expectations in every way, and I’d love to stay again.

Both dinner and breakfast were delicious. There are no nearby houses, and although we had heard that muntjac sometimes damage the fields, we enjoyed a salad made with freshly picked lettuce and herbs from those very fields. I was hoping to see a muntjac. The bamboo grove behind the property was beautiful.

We visited for a New Year's trip with our beloved dog. This cozy accommodation, renovated from a traditional Japanese house, allowed us to relax and unwind. Our dog seemed very happy running freely in the garden and being pampered by the kind staff. We would love to visit again during the warmer season.

This was our second stay, and we visited as a couple. Once again we stayed in the WEST building (my favorite, with a stone sauna). It’s a private villa-style Accommodation with high walls, so you can relax without worrying about the surroundings. When we opened the door, even the long hallway was nicely heated and warm, and the living room was cozy too. And this time there were complimentary drinks in the fridge—Pocari Sweat, mineral water, Perrier, and more—which was a lovely added service! The new cold plunge pool had been filled with hot water this time, so we could soak slowly as if it were an open-air bath—it felt amazing. Part of it is deep enough to submerge up to your neck, so you do need to be careful, but it was a bath experience you don’t often find elsewhere. And another major new addition—the cave-like sauna we’d been looking forward to—lets you lie down inside; my sauna-loving husband was thrilled and said the tea löyly aroma was wonderful. This time we also booked an on-site private chef for the first time. Dinner started with appetizers and soup, followed by sea bream with perfectly crisped skin served with an orange butter sauce; the wagyu came with nori and a red wine sauce—everything tasted incredible. The strawberry mille-feuille dessert and fromage blanc ice cream were outstanding!! We were completely satisfied being able to savor such a luxurious course at our own pace. Breakfast was also very filling: a generously stuffed sandwich, two kinds of quiche, plus strawberries and yogurt—an excellent professional-quality meal that we fully enjoyed. Everything was delicious. We were also impressed by how gently the chef explained each dish (almost like whispering) and how smoothly everything came together. The stylish black-themed space and interior are wonderful every time we visit. The latest Facilities and high-end appliances can take some getting used to if you don’t read the manuals carefully, but everything—from tableware to decor—is tasteful, making it easy to spend special time comfortably at your own pace. Just one thing: I mistakenly thought the chef would arrive at 16:00; in reality they arrived at 17:30 and dinner started at 18:30. I regret not confirming in advance—I might have been able to enjoy my beloved stone sauna a bit more while waiting. Highly recommended for anyone who loves saunas or stone saunas—and for those who want a special dining experience in an extraordinary setting! We stayed last time at the end of summer and had great fun using the pool at night too, so we’d love to come again in summer.

The interior facilities and amenities were excellent. The Room had a stylish Western feel, and I would like to stay again. The bed was very soft, and I slept comfortably. A short drive away there are many shops, and the nearby shops listed in the Hotel guide were easy to understand.