전국 × 선의 세계관이 느껴지는 숙소고객 서비스 평가가 높은 호텔·료칸 - 23페이지

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

We stayed to celebrate a birthday. Although our Plan did not allow us to choose a Room, they prepared one with a view of Tokyo Skytree from the window, and we truly appreciated the thoughtful gesture. The Japanese-style Room made it feel like a real getaway, and the night view from the 12th-floor rooftop was just as beautiful as described in the Reviews. Thanks to you, it was a wonderful celebration and we were very happy. Thank you very much.

In late autumn in Niseko, I experienced an unparalleled luxurious time at a hospitality-filled hotel nestled among beautifully yellow-tinted mountains. The kind staff, fascinating artworks, and delicious cuisine were all one-of-a-kind, creating the perfect accommodation designed for enjoying peaceful moments. During a morning walk, I had the chance to meet Mr. Grick, and just before check-out, a Long-tailed Tit appeared by the window—these lucky encounters made my stay unforgettable and turned this place into one I am truly glad to have visited. It is an exceptional accommodation that I would love to visit again.

We stayed here with three generations to celebrate my mother's birthday. We were able to spend a luxurious and relaxing time. The staff at the accommodation were wonderful and very considerate, thank you so much. With cats around, it was the perfect accommodation for us cat lovers.

1. The first impression: All the staff provide excellent service, both international and Japanese staff equally. 2. The second: The cuisine—crafted with incredible dedication by the head chef. 3. The third: The Room—so impressive that words can't do it justice. I was deeply moved by these experiences. Looking forward to visiting again next month! It would be great if you could arrange a partnered parking lot as well.

We stayed at the Accommodation on the last day of our trip to celebrate our 30th wedding anniversary. Arriving with excitement after being picked up in a luxury car, we were warmly welcomed by the smiling staff. When we entered our Room, we were delighted by the beautiful interior, a teepee and treats for our dog, and thoughtful hospitality such as chilled champagne and wonderful sweets—our dog was just as excited as we were. They also kindly accommodated our request to take a pre-dinner stroll together with our dog, which became a truly memorable experience. Dinner at the restaurant was outstanding, of course, but we were especially touched by an unexpected surprise after the meal. It became a very happy anniversary. Thank you for your heartfelt hospitality. It was a wonderful Hotel where each member of the staff worked with energy and pride.

The travel schedule was postponed, leading to a need to rebook the hotel. By chance, we chose this place and it turned into a wonderful experience. The service was attentive, and every staff member greeted us with a smile throughout our stay. We also booked dinner here—what a surprise! The restaurant's reviews were so good that it felt like hitting the jackpot. Before dining, we were taken to the kitchen for an introduction to the day's ingredients. During meals, each group has their own private space without worrying about being disturbed by others (this applies to both breakfast and dinner). Unfortunately, due to language barriers (poor English and no Japanese), we missed out on opportunities for an even better experience. As expected with older buildings, soundproofing could be improved; activities upstairs caused some noise from above. The bathroom had only partial bamboo screens around the bath area—it felt slightly exposed as gaps allowed views of neighboring spaces... Overall though, it was an amazing experience! Next time, I’d love to try staying in a second-floor room if possible!

It was a wonderfully relaxing space where we could truly unwind at a leisurely pace. The food was also delicious, and it was a time when we could fully experience Okinawa’s nature. Thank you for your warm hospitality.

It was a truly wonderful Hotel. Not only the Onsen, but also the Room interior and the restaurant atmosphere blended Japanese elements with a touch of elegance, and we thoroughly enjoyed the luxurious setting. During our stay, we needed to visit a hospital, and the staff kindly found one for us and promptly arranged a taxi, which was a great help. Thank you very much. We would love to stay again.

We stayed here with a large group in January. First of all, the traditional kura-style building is truly one of a kind. It has been beautifully renovated to suit modern needs while preserving the charm of classic Japanese architecture. It’s even more impressive in person than in photos, and you can really enjoy the building itself—perfect for anyone who loves architecture. The living room feels incredibly open, and even with a big group it never felt cramped. The kitchen was surprisingly spacious, and it was stocked with more than enough cookware and appliances. There was also a great variety of tableware, all stylish, which made cooking even more enjoyable. The dishwasher in particular was large and high-performance, making cleanup easy even for a big group. There are multiple bedrooms as well, so everyone can rest comfortably. This Accommodation is ideal for the purpose of “staying together as a large group and relaxing.” Overall it’s very spacious, so we could spend time there without feeling self-conscious. We only ordered breakfast, but it was simple Japanese food and very delicious. For lunch and dinner we arranged our own meals—buying ingredients at nearby supermarkets (Tsuruya and AEON are conveniently close) and cooking ourselves—and that became part of the fun of the stay. With such well-equipped facilities, this place is especially recommended for those who enjoy cooking. Even though it was cold around New Year’s, the inside was warm and comfortable. The separate hinoki bathhouse was amazing; you heat the indoor bath yourself, but the scent of hinoki wood and the atmosphere were truly relaxing. There is also another bath in the main house (with a modern tub), which you can use as well—and we appreciated the thoughtful touch of underfloor heating in the changing area there. We were highly satisfied with everything—the space, facilities, and overall atmosphere—and would love to visit again in a different season.

I stayed for one night during the New Year. I have stayed at various accommodations converted from traditional townhouses, but this one was exceptionally spacious and thoughtfully designed. It was clear that the owner wanted guests to enjoy a comfortable stay, not just rent out a space. The accommodation is so spacious that it felt luxurious for just two people. I also appreciated the free bicycles provided. Thank you very much!

This villa is run by a couple, and they were both very welcoming. Everything was clean, and we had a very comfortable stay. You can’t see Mt. Fuji from the Room, but from the terrace in the backyard you can enjoy a panoramic view of Mt. Fuji in all its grandeur. We had dinner at the adjacent restaurant run by the same couple; every dish was high quality and we were very satisfied.

This was my first time staying at a guesthouse, and the Room was truly clean, spotless, and spacious—very comfortable. It was much cleaner than some mediocre Hotels. Above all, I really appreciated being able to use the bath 24 hours a day (Reservation required for 1-hour slots). I could relax and bathe both in the evening and in the morning. The bath was of course very clean as well. There are three toilets (?) and two sinks. The owner is friendly, easygoing, kind, and happy to chat. I enjoyed our conversation over breakfast. When I stayed there happened to be no other guests, but if you eat in the living room it seems like it would be easy to interact with other guests. A few things to note: there aren’t any dinner places nearby, so if you plan to go out to eat you should be prepared to take a taxi. Also, since it faces a main road, you can hear traffic noise fairly often—something to keep in mind if you’re sensitive (it didn’t bother me and I slept fine). For breakfast, I heard there’s a bakery nearby, but if you prefer Japanese-style breakfast you’ll need to prepare your own. There’s a 24-hour supermarket close by, so for a Multiple Night Stay it might be nice to cook for yourself. The kitchen has basic equipment such as a simple stove. Overall, because it’s so clean and the Room is spacious, it may actually be more comfortable than a Hotel in some ways—and very reasonably priced. Next time I’d definitely like to stay for multiple nights. Thank you very much!

I stayed here on the first day of my Onsen tour in Saga Prefecture. Everything was perfect, including the baths and the meals. The bath water was unbelievably silky and milky white—an experience I’ve never had before. The food was delicious, as you’d expect from a property that also runs a Japanese restaurant! Next time, I’d like to book a Multiple Night Stay. It’s expensive at 100,000 yen per night for one person, though.

I was very satisfied and able to spend a relaxing time. The property felt clean overall, and the hinoki bath was wonderful. I would definitely like to stay again.

The Room’s greatest highlight is the ocean view from the bath inside the guest room. In many places, the bathroom and Room are separate, but being able to step straight into the bath within the Room felt truly special and gave a wonderful sense of escape. There is also an outdoor sauna, making this stay feel far more unique than most other Facility options. Honestly, I didn’t expect that much at first, but having “my own private sauna” was even better than I imagined and left me feeling deeply refreshed in both body and mind. One small thing to note: because the sauna is outdoors, you need to pass across the balcony briefly. At that moment, you may occasionally make eye contact with people walking along the seaside, so it’s worth being a little mindful. Another personal favorite was the selection of books in the Room. It seems to vary by Room, which adds a small pleasure—wondering what kind of books will be there this time. There are no meals provided, but the extra-paid curry in the refrigerator was much better than expected and very satisfying. You can also purchase coffee beans and enjoy taking time to grind them and brew coffee—something I don’t usually do. Staying here wasn’t just about spending a night; it was time to engage thoughtfully with everyday acts like sleeping and eating. Because of its simple space, it naturally made me reflect on life itself—and what happiness means. It truly felt like a special place.

On my way back from a Utsukushigahara touring trip, the extreme heat made me lose confidence about riding all the way back to Tokyo, so I asked to stay overnight. Even though it was a last-minute Reservation, the owner welcomed me with a smile and kindly told me about nearby shops and other helpful information. The Facility isn’t new, but the Room was quiet and relaxing, and I was able to rest well and fully recover from the ride. I also appreciated having a shared microwave. If I have the chance, I’d love to stay here again.

The Room was spacious and provided a relaxing space where I could forget my busy work schedule right up until the day before. Thank you very much.

The building, Room interiors, and furnishings are all exceptional. It was an unparalleled experience to touch and admire artistic plates and pitchers while enjoying a drink, as if viewing them through glass. The price is indeed in the high range, but it was absolutely worth it. The cuisine was also outstanding. The staff's deep knowledge of art and philosophy was truly inspiring and educational. Although I just returned, I already feel like visiting again. The Facility, including its location, is excellent. Highly recommended for those who love folk crafts. Thank you very much!

First of all, the location was excellent, close to the teahouse district. It was also just a short distance from other spots such as Omicho Market, making sightseeing very easy. The Room had everything we needed, and having an Onsen with a stone bath made it perfect. Breakfast was a very delicious Japanese set meal. The staff were kind and attentive. Free drinks, plus complimentary laundry and parking, made it exceptionally well equipped in every way. This is an Accommodation I would gladly stay at again when visiting Kanazawa.