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Although we arrived much later than planned, our stay was very comfortable. My father-in-law, who uses a wheelchair and hadn't had much appetite in recent days, happily finished his dinner, saying it was delicious. The staff's thoughtful care made our time truly enjoyable.

We enjoyed a comfortable 3-night, 4-day stay in a barrier-free room with my husband, who has mobility issues. A wheelchair-accessible vehicle provided Shuttle Service from Kawaguchiko Station. During our stay, we also made use of the rental care equipment available. The Room

Since my spouse uses a wheelchair, we chose the “〇久 Suite with Open-Air Bath & Barrier-Free” Room. The Room was spacious, with wooden flooring and no steps throughout. The in-room bath was accessible by wheelchair right up to the tub, and the toilet was reasonably sized as well

The thoughtful parking arrangements, wheelchair rental, and barrier-free design with no steps inside the facility or rooms were truly impressive. This is the first accommodation where we could stay without any inconvenience from arrival to departure. I would love to use this ac

The sofa and chairs in the room were extremely comfortable, offering great views, and everyone enjoyed using the private bath in the room. Dinner at a separate area was delightful, showcasing seasonal and local flavors. Conversations with the staff were polite and enjoyable, refl

All the Room doors were barrier-free sliding doors, which I thought was great. The Room was also spacious enough, and we were satisfied. What surprised us most was how well stocked the complimentary service area was. In addition to soft drinks, there was a wide selection of alcoh

Even my father, whose legs are not in good condition, said it made him feel better and went in several times; it was wonderful to see how happy he was. All of the staff were very kind, and we are grateful that they even provided motion sickness medicine for my father on our way h

A trip for four: a 90-year-old mother and three daughters. The hospitality was excellent, and the care provided to my wheelchair-bound mother at both dinner and breakfast restaurants was impeccable. We are truly grateful. The Facility and amenities were flawless. We also

Thank you very much for your thoughtful assistance; it was incredibly helpful. An Onsen Hotel in Osaka is rare, and with such luxurious meals, I would definitely like to stay again. (I wish I could give more than 5 stars!) There were moments where we felt the presence of many

From arrival and escort to our Room through to serving the meals, a dedicated attendant took care of everything throughout, providing attentive, reassuring hospitality. During the meal, they discreetly checked on refills and our pace, which made our time very comfortable. The s

The staff were all incredibly hospitable, which left a lasting impression on us. Both dinner and breakfast were absolutely delicious. The bath and changing area were kept impeccably clean, allowing us to relax and enjoy our time comfortably. It was an accommodation we would love

One-night stay with my mother, who is turning 90 this year. Even before our stay, we received a call suggesting grab bars for the in-room bath and a floor chair, which truly impressed us. The staff’s hospitality was outstanding, and we were able to spend a genuinely comfortab

First, I think the Hotel has a calm atmosphere and is very nice. This time, only a barrier-free Room was available, so I made a Reservation for it and stayed there. It was truly well equipped: wide enough for a wheelchair to pass through, the toilet had care-style features su

The facility is barrier-free, the Room was comfortable, and the cypress bath added to a pleasant stay. The entire building has a calm and high-quality atmosphere. The food was also extremely delicious, leaving us completely satisfied. I would love to bring them here again.

My husband, in particular, was so impressed that he wants to stay again. The convenience was excellent, making shopping and dining smooth and easy. The mini massage machine was a nice touch and added to the positive experience. I’m glad to have discovered such a great Hotel

The large public bath was clean and spacious. There aren’t many Hotels in Tokyo with such a large bath, so it was very relaxing. The staff were extremely kind and helpful, especially with our children. They also stored our luggage on both check-in and check-out days, and we could

We stayed as a group of three—my husband, my brother, and I—for a trip to celebrate our silver wedding anniversary. The hotel had an elegant and serene atmosphere, and the room had the charm of a tea room with spacious comfort. The staff were kind, approachable, and left a grea

I don’t know how many more times I’ll be able to take my mother on trips, but I definitely want to bring her here again. The Ryokan and the staff were perfect!! We couldn’t do any sightseeing because of the heavy rain, but our time at the Ryokan was so wonderful that I’m glad we

This allowed for a very pleasant stay. In the past, during trips to Kyoto, I spent more time outside and didn’t notice much about the Hotel itself. However, this time I stayed entirely within the Hotel and truly appreciated its comfort, excellent staff service and coordination, a

We stayed as a family of three women. During dinner, my elderly mother and I felt unwell due to fatigue, but the staff kindly provided a wheelchair and were very considerate. We apologize for any inconvenience caused. Thank you so much for your kindness. Next time, we hop