전국 × 스탬프 랠리를 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸 - 4페이지

I’ve stayed here several times during the peak of the summer holidays, and each time I was tired of the long check-in lines. This time, the check-in start time had been moved earlier, and it felt like the waiting time was significantly shorter. That alone was a huge help since I was already exhausted. Given the location and overlapping events, I really appreciate being able to check in smoothly even with so many guests. I understand there are a lot of guests, but could something be done about the breakfast buffet? Even after going to the venue, trays—along with glasses, spoons, etc.—and even food refills couldn’t keep up. The staff were running around nonstop, so I can imagine how hard they were working, but it seems like there simply isn’t enough manpower. I honestly felt sorry for staff members who were being individually confronted by guests with complaints. On top of that, from 8:30 a.m. it became “Reservation priority,” a rule we weren’t told about at check-in, leaving many people waiting. And although breakfast is supposed to be served until 10:00 a.m., starting cleanup around 9:30 a.m. doesn’t seem right. I hope you will reconsider the balance between the number of guests and the capacity of the venue.

We booked four Rooms for our family, and both the beds and toilets were spotlessly clean. The staff and housekeeping team were very friendly, so we had a wonderful time. The bath water was a bit hot—maybe because it’s free-flowing hot spring water… I almost felt lightheaded, but it was very relaxing. I wish the women’s bath were a little cooler so I could soak more slowly. The welcome coffee was excellent, and I ended up having refills several times. The morning rice balls were also delicious, and I enjoyed them with warm tea. I used to live very close to the Yunokawa tram stop when I was little, so staying at this Hotel nearby made me feel nostalgic. Thank you for taking such good care of us—I’d love to come again.

The all-inclusive plan was very satisfying for families with children. I personally felt nostalgic about the little crunchy ice treats—they reminded me of my childhood, and they were really delicious! The Room was spacious and beautifully renovated, so it felt very clean. The building itself is probably older, so the unit bathroom was extremely small, but it wasn’t an issue since we could use the large public bath. The kids’ area was spacious and really helpful. We planned to use the pool, but it wasn’t open due to unexpectedly low temperatures and weather—this is my only regret. The food was delicious, and they didn’t strictly enforce time limits, so even while juggling our child we were able to eat plenty for the first time in a while. (My recommendations are the kanpyo with wasabi at breakfast and the simmered yuba at dinner.) Our 1-year-and-10-month-old son also seemed to enjoy his first Hotel stay—he was all smiles. (The surprise stuffed toy that came with our Room was adorable; he wouldn’t let go of it, and it made me happy too.) We will definitely come again! Thank you very much!

We stayed with four friends. The building is old, but the Japanese-style room was spacious. The restroom was a bit hard to find, but we were able to use it without any issues. The dining area was also large, and thanks to staggered meal times it was rarely crowded. There was a wide variety of dishes, so we could enjoy our meal at a relaxed pace. Both baths require taking stairs from the entrance, so I felt it might be difficult for guests with mobility issues. One of the baths had water that was too lukewarm, so we couldn’t stay in for long. The parking lot is far away, but they provided Shuttle Service by car, which was helpful. Thank you for your hospitality.

I was able to relax and enjoy the Onsen. Thank you very much. The Facility was clean, and the meals were excellent. I ended up eating too much, haha. Thank you for taking such good care of me.

We made a Reservation to spend some relaxing time together, as this is our 25th wedding anniversary and my husband has been away on a long-term solo assignment. With only a small number of Rooms, it was quiet, and the meals were served in semi-private dining spaces, so we could enjoy them without distractions. Both dinner and breakfast were delicious. As for the baths, we used the open-air bath with a pool, and swimming while looking out at the natural scenery was great fun—it made me feel like a kid again. Our Room also had an open-air bath, so we could soak whenever we liked while enjoying the view. It was wonderful. The service was courteous, and we truly had a comfortable stay. We would love to stay again in another season. Just one thing: it would be even better if the entrance door to the Room matched the overall atmosphere more.

Our first family trip in seven years. As the kids have grown up, it has become harder to coordinate schedules for all five of us, so we decided at the end of last year to make time during this summer vacation and planned this trip. We were very satisfied with the Room size, service, and meals—it felt like a shame that one night wasn’t enough to fully enjoy everything. We especially loved the seasoning of the dishes, Shimane-grown Koshihikari rice, and the local sake. We were extremely satisfied. It became a wonderful memory. Thank you very much.

Unfortunately, due to cloudy and rainy weather, we couldn’t see the starry sky, but we’re already thinking about when to come back for another try. There was a warm, homey atmosphere among guests as well—people asked questions and helped each other out. The drink corner was a great idea, but even after trying many times, no ice came out, and there were a few things that were unclear. An elderly guest seemed troubled because the coffee wouldn’t stop dispensing. I think it would be helpful to post easy-to-understand instructions. At mealtimes, the staff serving us were all foreigners, but they were very polite. Their Japanese was quite limited at times so we didn’t always understand what they said, but we could generally guess from the context and had no issues. One thing that stood out compared with other hotels I’ve stayed at: since it’s a quiet Hotel I thought this might be normal here, but I was surprised that none of the staff said “good morning” to guests in the morning. When my husband passed by the front desk he greeted them first; they may not have heard him, but they were chatting among themselves and didn’t greet guests even as people walked right in front of them. In contrast, the foreign staff in the restaurant—even with limited Japanese—did say “good morning.” Also, the Onsen was wonderful, but there is no fan in the changing room. Having one would help guests cool down more easily and might reduce crowding there. The large public bath and open-air bath are very comfortable and warm you up well. The green view from the open-air bath—and in the morning, clouds or mist drifting over the mountains—felt truly unique. The meals were a good portion size and showed creativity within their price range. Dinner offered an enjoyable mix of Japanese- and Western-style dishes with plenty of variety. Breakfast was buffet-style with many options including both Western and Japanese items as well as desserts; everyone seemed to be enjoying it. The highland area is beautiful—it feels like it could even become a villa resort area someday. We also visited Relaxia Forest next to the Hotel (apparently used as a movie filming location). It’s a lovely forest where we could enjoy forest bathing too. There don’t seem to be any other Hotels around this area, so we’d like to stay again.

Two women stayed in a Japanese-style, smoking Room. The Room did not smell strongly of cigarettes. Please be careful of steps in the Room and level differences on the floor. The morning toast and coffee service was a good value for the price.

I arrived a little earlier than the check-in time, but they warmly welcomed me without any displeasure, saying the Room was ready.\nThe Room was spacious for the price and felt just like a Ryokan.\nBecause it is old, I noticed a slight odor in the Room and hallway.\nAfter checking in, I went in and out several times, and each time they prepared my shoes. The front desk staff also helped with sightseeing advice—the service was truly excellent.

This was our fourth stay. The facilities, amenities, and service were all outstanding. The staff are friendly while providing truly first-class service. The Shuttle Service to the beach was prompt and courteous, and they were genuinely kind in the way they spoke to our children. At breakfast at Gusuku, they cleared our dishes many times and kept everything comfortable throughout. Also, although it wasn’t on the buffet menu, when my child asked for ice cream, instead of the typical “Sorry” response you often hear in Japan’s service industry, they handled it flexibly and kindly provided it. When we were taking family selfies on the property, a staff member even came running over from a distance to help us without being asked. There were so many touching moments—everything about their hospitality made us certain we want to stay again. It’s surprising that this is rated one star; it feels like two stars or more.

The Room was well stocked with amenities. The view was great. For dinner and breakfast, you can choose from a wide variety of options.

We stayed in a Room with a private open-air bath. The large public bath had no windows and felt dark, so we didn’t end up using it, but the private open-air bath in the Room was more than enough to enjoy the Onsen. We would like to stay in the same Room again next time.

My first trip to Nikko felt far from Osaka, but I was finally able to visit Ritz, which I had wanted to go to for so long. It was such an extraordinary experience and incredibly refreshing. The weather wasn’t great, but the temperature was 10°C lower than in Osaka, which made it very comfortable. The Room was beautiful and had a view of Lake Chuzenji. Above all, the Onsen was the best! At first, I thought the sulfur scent was quite strong when I stepped in, but the water left my skin silky smooth—I wanted to soak in it every day. That night we had burgers via in-room dining; they were hearty, delicious, and left us completely satisfied! I also chose the Japanese breakfast I had been looking forward to, and it absolutely lived up to expectations. We used the shuttle bus as well. I thought I might get carsick on Irohazaka, but the driver’s careful and skillful driving really impressed me. It became a truly wonderful memory. Thank you very much.

The entire Facility was spotless. The staff were very kind, and dinner was delicious with plenty of volume, including meat and seafood. Breakfast also exceeded our expectations, with lots of tasty bread. The in-Room coffee was authentic and freshly ground from beans, and cups and glasses were provided. The refrigerator had complimentary mineral water—two bottles per person. What impressed me most was that bathing amenities (towels, face masks, a brush, razor, body towel, slippers, etc.) were thoughtfully prepared to match each guest’s gender and age. I don’t think you often find a glamping Facility this well equipped. It also felt reassuring that staff seemed to patrol until quite late at night. If I had to mention one drawback: the toilets on the glamping side were unisex, and the door lock was a bit hard to secure. My husband had no issues at all, but I used the toilets in the separate Facility a short walk away. Still, there were play areas like wooden swings and a trampoline, and we could enjoy stargazing by the bonfire next to our Room. The kids loved it so much they said they want to come back—overall we were extremely satisfied! It’s a wonderful Facility where you can really feel the staff’s thoughtful attention. Our whole family had a great experience. Thank you very much.

The room was beautifully renovated, preserving the charm of a traditional old house while adding modern comforts.

You can walk to Kirishima Shrine, and Takachiho Farm is just a short drive away. The Onsen was almost too hot, but I was able to cool it down with water before getting in. The bath was bright and open, which felt wonderful. Since my plans were not set, I chose breakfast only, and I really appreciated having a delicious, nutritious meal in the morning. The price was very reasonable, and I could relax in a spacious Room.

This Ryokan was a wonderful Accommodation, just as its reputation suggested. The host provided very courteous service, so we could relax with peace of mind. We also enjoyed the large bathtub for a Ryokan. What impressed us most was the view from the Room: we could look out over Goishi Coast, hear the sound of waves in the distance, and truly feel the special experience of staying at a Ryokan. The meals were also unforgettable. I can’t remember the name of the dish, but it featured plenty of seafood that seemed to be locally caught. The breakfast seafood was especially great—four kinds were all-you-can-eat. Salmon roe was served in a generous mound and could be refilled as well; I couldn’t manage another serving, but it was a delightful touch. This was an excellent Ryokan where you could feel genuine care in every service. It became an Accommodation we would love to visit again.

My wife and I stayed here together. For the past five years or so, we’ve been traveling out of the prefecture about once every month or two. We’re not the type to spend a lot on where we stay. New chain Hotels aren’t bad, but sometimes the cleaning isn’t thorough or the service feels a bit careless. This time, I thought it might be nice to stay at a slightly older Hotel, so we chose Business Hotel Katsuya. The Room (Japanese-style with a unit bath) and the shared bathhouse are a bit dated, but they are very well maintained, so we had a comfortable stay. The staff were courteous, and breakfast was delicious Japanese food (rice, salted grilled salmon, ham and salad, pickles, seasoned nori seaweed, egg tofu, small side dish with vinegar dressing, and miso soup). Coffee was also included as self-service, which we appreciated. Thanks to that, we were able to start the next morning feeling refreshed and enjoy sightseeing all day. I’d like to stay here again when traveling to Wakayama.

I warmed myself to the core in the Radium Onsen and had unadon for dinner. The eel was plump and generously placed on the rice, making it more delicious and satisfying than ever before.