전국 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸 - 7페이지

The property, amenities, and hospitality were all excellent, and we happened to be able to watch fireflies as well, making our stay extremely satisfying.

The owners were truly kind and welcoming, and their hospitality was very soothing. The resident dogs, Bell and Cherry, were also adorable. The Room was spacious, and the dog run outside the Room was great. All of the meals were delicious, especially the duck steak, the pudding-like dessert, the fresh salad, the morning cherry tomato salad-like dish, and the egg-salad omelet-style dish. We would love to visit again.

My spouse, our younger daughter, and my 88-year-old mother stayed for one night. The arrival briefing was thorough and easy to understand, and whenever we had questions—at any time or place—we always received accurate and courteous assistance. What made us happiest was celebrating my husband’s 70th birthday at the restaurant. As a complimentary service, they provided sea bream with celebratory red rice and a dish accompanied by sake. They also dressed my husband in a purple outfit and took a commemorative family photo for us. It became a wonderful celebration, and we were deeply moved by the restaurant staff’s thoughtful hospitality. The food was excellent, especially the fresh seafood. The Awa Odori event was also very enjoyable. Thanks to everyone at the Hotel and restaurant, it was an unforgettable trip, and we are truly grateful.

I sincerely appreciate the Hotel’s warm hospitality. From the moment I was greeted, I felt a heartfelt welcome. The attentive care at check-in, the attention to detail in every meal, and even the complimentary green tea at check-out all reflected the Hotel’s genuine commitment to guest service. Wonderful! If I have the chance to visit Hakone again, I would definitely like to stay at this Hotel again.

This Accommodation let us fully enjoy both the sea and the Onsen. The sound of the waves heard from the tatami Room was truly, truly soothing—it was a Room that made us want to keep watching and listening forever, and to stay longer. From arrival to departure, every staff member was kind and attentive. We were able to enjoy the meals, drinks, and even late-night ramen. There wasn’t a single thing to complain about—this is a place we absolutely want to visit again. Thank you for such a wonderful time.

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

It was a wonderful stay, exactly as we had hoped. The Room was very clean, every dish at both dinner and breakfast was delicious, and the private Onsen was fantastic—we were completely satisfied. Some oil from the stone-grilled Tochigi Wagyu accidentally splashed onto my skirt, but when I asked for advice, they kindly prepared a tray with mild detergent and towels and explained how to care for it properly. It was a huge help—thank you. If I had one small request, it would be nice to have simple snacks such as nuts when enjoying drinks in the lounge (a Ryokan we stayed at in Nagano recently offered this, so that may be why I noticed), but we truly appreciate being able to enjoy complimentary drinks. A highly recommended Ryokan.

I was a bit worried about the impact of the earthquake, but I finally visited Kurokawa Onsen, which I had always wanted to see. It truly felt like an Onsen among Onsens, and I was able to relax and unwind. The meals were also delicious, making it a wonderful stay. I couldn’t help noticing the Kumamon sitting at the front desk, and ended up giving it a hug. I’d love to visit again if I have the chance. Thank you very much.

We stayed to celebrate the youngest of our three sons’ birthday—this was about our fifth visit. The room has evolved into a family room, and with the slide, swing, and bouldering wall, they played nonstop. All three were very happy and said they want to come again and stay again. Thank you as well to K for taking such great care of us during our meals—it made the memories even more special. Next time, we’d love to visit for our second son’s birthday. Thank you in advance.

We had to change our travel Plan due to our own circumstances, and we truly appreciate your courteous and prompt assistance. This time, we chose Kikunoya because we wanted to take our time sightseeing in Miyajima. Its convenient location near Itsukushima Shrine and Daisho-in allowed us to enjoy the area with the Hotel as our base. Not only at the front desk but also during the Shuttle Service ride, we were able to hear stories and helpful local tips about Miyajima, which made our visits even more enjoyable. Thanks to you, it was a wonderful trip. Thank you very much.

We were blessed with great weather this time, and the view from the in-room semi-open-air bath was wonderful. The Onsen may feel a little lukewarm, but it keeps you warm for a long time. We heard the meals had just been updated with new offerings, and everything was delicious. With all amenities provided, this Accommodation is truly appreciated for allowing us to visit lightly and casually. We would love to return again in different seasons. Thank you very much again for this stay.

I visited Shibu Onsen during the quieter period just after the Obon holidays. It was a very clean Onsen Ryokan, with the Room, amenities, and baths all well maintained. The level of service was just right, and I had a comfortable stay. As for the meals, I thought the adult dishes were good, but I wish there had been more creativity in the children’s meals. They consisted of fried foods such as sausages, frozen chicken, and French fries, and my child hardly ate any of it.

I’d been looking forward to our stay and couldn’t wait after checking the website and YouTube beforehand. On the day, the owner couple welcomed us with warm smiles. In a cute, spotless Room, we enjoyed delicious homemade cookies, and I had a great time chatting with my son. Dinner and breakfast were just as described in the Review—fresh, tasty, and very satisfying. Our time with the cats was short, but we were truly happy. We were delighted to meet the kind owner and his wonderful wife with her lovely smile, as well as Candy, Myu, Yuki, and Haku. Sorry to our cat at home, but we’ll be back again. Thank you in advance.

This was my second stay. I thought it was amazing last time, but this time was even better!! The building is very clean, and everything is spotless wherever you look. The eggplant soup at dinner was shockingly delicious!! The crispy grilled tilefish is unbelievably good no matter how many times I have it. All the staff were smiling, kind, and attentive. We really appreciated all the thoughtful help during both dinner and breakfast. On our way out, a gentleman who seemed to be the manager was also very helpful—I can’t thank you enough. This is an Accommodation I can recommend to everyone. Thank you very much. We’ll be back again.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

We decided to come on short notice, and once again we received warm, attentive hospitality, just like last time. We were able to relax in the lounge with drinks, refresh in the stone sauna in the morning, and enjoy the open-air bath in our Room many times, which helped us unwind. It was so good for a third visit that we felt this is the only Ryokan nearby where we can truly relax. We will definitely visit again.

We visited this Accommodation for the first time in March after it received the strongest “Absolutely!” recommendation among several options, and it was the first time in a while that we felt completely satisfied in every respect. From the courteous and accurate communication during the Reservation process, to the atmosphere, use of space, staff professionalism, and cuisine—everything met our expectations. With an Accommodation of this caliber, I wasn’t particularly worried about the food, and I had already seen photos of the interior on the website so I assumed there would be no surprises. In the end, however, what matters most is “people.” With group stays, requests often cause inconvenience and there are usually one or two small oversights on the day—but here everything was perfect. This time we came as individuals. We returned both to confirm our impressions and to be moved all over again. The entrance—still fresh in my memory as a favorite—is spacious and quiet. It harmoniously blends cutting-edge design with traditional charm despite being complete opposites. Personally, it may be my favorite part. Our Room this time was more compact than last time but more than sufficient for one night. The open-air bath is also spacious and easy to use even though it has privacy screening. The private dining room felt almost too large for just two people. The timing of each course and the staff’s warm smiles made for a truly comfortable—and delicious—meal. Overall, what stayed with me is how rare this Facility is: an excellent balance of new and old, genuine warmth from people, and employees who approach their work with sincerity—all coming together in perfect harmony. Newer Accommodations with a full resort feel are wonderful in their own way as well; however, as an Onsen Accommodation, this is a place I can confidently recommend as a distinctly Japanese stay where timeless tradition is beautifully integrated. Thank you once again for taking such great care of us. We are truly grateful for a relaxing stay that healed both body and mind. Thank you very much.

All the staff had a calm demeanor and provided pleasant service. The Facility and amenities are kept to the bare minimum, which may feel a bit lacking. Various wild birds came to the trees in the garden, delighting both the eyes and ears. Dake Onsen left a great impression—the Onsen town itself is compact, bright, open, and well maintained.

We stayed for one night and two days. After passing Kurokawa Onsen, the Accommodation appeared quietly tucked away. Inside was very clean with an elegant atmosphere. The Room had tatami flooring and a bright, stylish design. It seemed everyone was spending a relaxing time in their Rooms. The open-air bath was spacious, and no matter when we went in, we had it all to ourselves—such a luxurious time. The water quality was excellent, and we were very satisfied. The meals were well balanced and truly delicious. Since it is not in an Onsen town, this Accommodation is recommended for those who want to rest and relax at the Accommodation.

It was great that I could take my dog for a normal walk. The Room was also cleaned well, and my dog relaxed without any fuss. The bath had a larger tub than a Business Hotel, and the shampoo and other amenities provided had a pleasant herbal scent. Being able to eat in the Room was also nice because my dog didn’t feel lonely. Even though it has an auto-lock, I accidentally went out without my key, and they came to unlock it for me twice. They helped me without showing any annoyance, which I really appreciated. I’m glad there were places nearby for walks. The cakes from the cake shop just a 1-minute walk away were delicious too.