전국 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸 - 40페이지

Thank you very much for your hospitality the other day. I also appreciate your courteous replies to my emails. It looked like an Onsen Facility is currently being built next to the Hotel, and I’m looking forward to its completion! Although it is not a large Hotel, I was able to spend a comfortable time in a quiet setting. I brought home the origami crane that was in my Room and have it on display, thinking of all the effort from your staff. Thank you very much.

I had a very pleasant stay. Everything in the property was clean and comfortable. The Onsen was wonderful, and all the staff were kind and welcoming. I arrived late and couldn’t have dinner, but breakfast was very delicious. Unfortunately, due to the weather I couldn’t see the starry sky or sunrise, which was disappointing, so I’d like to come again. I wish there had been a small tray in the Room for accessories. I really enjoyed my stay. Thank you very much.

We stayed as a family of eight. The Japanese-Western style room had three beds, and futons were provided in the tatami room. It was spacious enough for us to relax comfortably. The welcome drink and amenities such as shampoo were great. We booked a Plan that included vouchers worth 2,000 yen per person for a nearby Chinese restaurant, and we were able to eat until we were completely full. Thank you to all the staff for welcoming us with smiles.

The Accommodation itself is compact, but the detached annex is impressive and offers plenty of space. The meals were distinctive yet delicious. Each dish was thoughtfully prepared.

Free Shuttle Service is available from Kawaguchiko Station. (Pickup requires a Reservation in advance; drop-off can be reserved at check-in.) Both the exterior and interior show their age, but the Room and other areas are well cleaned and kept tidy. The sink felt a bit dated. The Room key was delightfully nostalgic (laughs). I didn’t use the outdoor bath, so I can’t comment on it, but the Room I stayed in had a shower only. It seemed newly renovated and was very clean. (The provided shampoos include both DHC and Ichikami!) Lotion, emulsion, and makeup remover were POLA amenities. I ordered both dinner and breakfast; the portions were generous and everything was delicious! I really appreciated that it wasn’t buffet-style. Hot dishes were served hot. There is a laundry area; detergent costs 100 yen, but the drum washing machines are free to use! (There are two machines.) The staff’s service was excellent! So it felt more like a Ryokan than a Hotel. Thank you very much for your hospitality during my stay!

All staff were very kind. We had a great time. The view from our third-floor Room was excellent, and the meals were delicious.

I recently stayed here for one night and two days with my grandmother. The staff were extremely courteous, and they kindly assisted us with the Shuttle Service and more, so we were able to spend our time comfortably from start to finish. The Room was wonderful, and the location was perfect. In particular, the open-air bath in the Room allowed us to relax without worrying about others, and we enjoyed a truly luxurious time together. My grandmother was very happy as well, and it became a wonderful memory for us. I would love to stay here again. Thank you very much!

This is my favorite pension and one I often stay at when visiting Nasu. The best part is the warm, homey atmosphere. We are always welcomed kindly, so our family can stay with peace of mind. The meals are delicious every time and you can really tell they are carefully prepared. It’s also a great bonus that there is an Onsen you can reserve for private use. There is a playroom where children can have fun, and you can feel the thoughtful attention for families with kids. Not only can adults relax, but children can enjoy themselves too, which makes it perfect for a family trip. No matter when we stay, the building and Rooms are always thoroughly cleaned, so we can spend our time very comfortably. It’s an Accommodation with warmth and comfort that’s different from a luxury Hotel. I think it’s easy to see why you’ll want to come back again and again. I’d love to stay here again the next time we visit Nasu.

Although a typhoon was forecast, it didn’t rain much, so we were able to let our dog play in the dog run. The meals were delicious as well. Compared to 4–5 years ago, there are more Facilities now, and we were happy to see a photo spot.

I’d been wanting to stay at this Hotel after reading Reviews for some time. Unfortunately, due to the weather, we couldn’t see Mt. Fuji, but the service, cleanliness, and interior design were all excellent, making for a very satisfying stay. If we had been able to see Mt. Fuji from the large window in our room, it would have been even more wonderful. The bed was very comfortable, and the large public bath on the 14th floor was fantastic. Breakfast also featured Mishima-style dishes, and the dried fish was especially delicious. The staff at check-in were outstanding as well, and it became a pleasant and memorable Accommodation experience. I’d love to stay again. Thank you very much.

We were very satisfied last time, so we stayed again with three generations of our family. The meals were delicious, the renovated Room was clean with a great view, and we were able to relax in the Onsen and feel refreshed. All the staff were kind, and we also enjoyed bowling.

I keep coming back again and again because I look forward to the meals. Every dish reflects the chef’s dedication—beautiful to look at, delicious to eat, truly outstanding. Both breakfast and dinner offer a wide variety of handmade dishes, all of them excellent. As there are stairs throughout the property, it may be difficult for elderly guests or anyone with mobility concerns.

Thanks to booking through IKYU, we received several perks, which we truly appreciated. The pool is all-weather, so we could play safely without worrying about sunburn or rain. While the Facility shows some age, it is a wonderful piece of architecture and has been carefully maintained, allowing us to stay comfortably. Through the activities, we were able to see our children full of energy—an ideal setting for a family trip.

This was my first visit in midsummer, and I felt this is a place best enjoyed during the cherry blossom season in spring or the autumn foliage season. Back to the main point: the food was good, but overall my satisfaction level is 4 out of 5.

Soaking in the gentle hot water was truly soothing, and the delicious cuisine (the broth was exceptionally good) was a delight. The riverside scenery, including the sand bath, was beautiful as well—an outstanding Accommodation. Above all, the hostess’s hospitality was exceptional. This is an Accommodation I highly recommend and would love to visit again. Thank you very much!

My companion has difficulty walking, so we inquired about the availability of a bedroom instead of a tatami Room. We were impressed by the prompt arrangement, as we were informed that a bedroom was secured for both nights on the same day. The staff's courteous service during check-in was also excellent. If I may add one suggestion, the public bath felt small. On the day when three groups were using it, it was quite crowded. However, on the second night, with only one group, this was not an issue. The cleanliness was impeccable, making the stay very pleasant.

I stayed at this Accommodation yesterday! The service was very attentive, and the in-room open-air bath was flawless. Watching the staff grill and prepare sushi right in front of us at dinner and breakfast made the experience even better. Thank you for a wonderful one-night stay!

I found Sugatani Onsen while looking for an Accommodation where I could stay with my pet, without knowing the name beforehand. It was very comfortable. I brought pet pads, but if possible, I would like you to provide some spares. There is no need to lay out the futon during meals; I worry my dog might bark, so it makes me more concerned. The air conditioner noise felt a little loud. The meals were very delicious. It is a quiet location away from the crowds.

I stayed during the lovely summer season.\nBecause it was a weekday, they upgraded my Room, and I was able to enjoy a very spacious Japanese-style room.\nThe town itself has a calm, homey feel and hasn’t been overly commercialized for tourism; being surrounded 360 degrees by nature—green and blue—was truly refreshing for both body and mind.\nThe building has been renovated, so it didn’t feel old and everything was kept clean. However, from the entrance to the lobby there were everyday items that felt a bit cluttered, which was a slight downside for anyone looking for an escape from daily life.\nThat said, the gentleman at the front desk was very kind and warm-hearted, the meals (both dinner and breakfast) were delicious, and the staff’s thoughtful hospitality made me feel like “it’s like coming back to Grandpa’s house,” so overall I’m glad I chose this Accommodation.\nThere is an open-air bath, but it felt slightly exposed as if someone might be able to look in from outside, so in the morning I used only the indoor bath.

This was our second stay. The new Room had a private indoor bath, and we were truly satisfied. Dinner was French cuisine, and every dish prepared by the delightful chef was perfectly seasoned and absolutely delicious. We would love to visit again.