전국 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸 - 32페이지

We couldn’t hear pets from other rooms, and our dog seemed to relax and enjoy the stay. Having a private open-air bath made it easy to use at any time, which was wonderful. The meals were delicious, but since there were many hot pot dishes on a warm day, we felt that a few more chilled options might have been nice—overall, we were very satisfied.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

I stayed for two nights starting July 22. This time, my Room faced the Nasu mountain range, so the view was wonderful. The meals were delicious again. Since this was my second stay in July, you kindly changed the menu for me. Next time, I’ll visit with my children and their family.

We visited as three generations of our family. The children enjoyed the latter half of summer vacation with marshmallows by the campfire, badminton and fireworks in the garden, and the pool. It was also great for parents to have tasty water and coffee available self-service in the lobby. The buffet at this Accommodation was thoughtfully varied, so the children never got bored and were very satisfied. The tempura and roast beef at dinner, as well as fried bread and banana milk at breakfast, were all delicious. The staff were also very pleasant. This is an Accommodation we would like to visit again.

I’ve stayed here so many times that I’ve lost count, but this time I visited with my parents for my birthday trip. No matter when I come, the food is always satisfying, the Room is wonderful, and the Onsen leaves your skin silky smooth—nothing to complain about. Also, the light snacks in the annex lounge are exquisite, which makes me want to stay here again. They even celebrated my birthday, and it was a fantastic trip right to the end. This is an Accommodation that never disappoints no matter how many times I visit, so I’d like to keep coming back. Thank you for a wonderful trip!

It was a wonderful Accommodation. We were completely satisfied with both the Room and the meals, and the panoramic view over Lake Suwa was truly beautiful and soothing. The Onsen had excellent water quality, allowing us to relax at ease. We also appreciated the complimentary beer after bathing. We even received sightseeing boat tickets, so we were able to fully enjoy exploring Lake Suwa. This is an Accommodation we would definitely like to stay at again.

My daughter and I stayed here together. We had a luggage issue before arriving at the Hotel and ended up arriving an hour late for dinner, but you kindly accommodated us, for which we are truly grateful. For the meal, although it was already past the time when it would normally have been served as a boxed meal, you were considerate enough to serve us as planned, and I was nearly moved to tears. Every dish was not only beautifully presented but also thoughtfully prepared with seasonal ingredients and flavors that guests of any age can enjoy. The seasoning and portions were just right, and everything was truly delicious. We chose the plan with breakfast included, and it was very lavish—yet never heavy—and before we knew it, we had finished everything. The rice was especially delicious; my daughter and I even said afterward that we should have asked for seconds. The Onsen bath was very clean, and it felt so wonderful that we forgot all about the day’s troubles. We also used the open-air bath; since it was a full moon that night, we enjoyed a blissful time soaking while looking at the moon peeking through the trees. The Room was very spacious, with a Japanese-style room plus a separate bedroom with beds. It’s a layout where you can relax in comfort in the Japanese-style room and then sleep soundly in bed afterward—something guests of any age can enjoy. Above all else, every member of staff provided outstanding service. When we arrived at Kinugawa Onsen Station there were hardly any taxis available, and we were worried about whether we could reach the Hotel on foot along dark roads. You picked us up by car from the station, which helped us tremendously. You also drove us to the station again the next day—thank you so much. Thanks to you, we made our scheduled train on time. Your kindness in every respect truly moved us. There are many Ryokan out there and we have stayed at several before, but this is a Hotel where we were satisfied with everything: staff service, cuisine, baths, and Rooms. This time it was only one night because there were other places we wanted to visit as well; however, if we travel to the Nikko area again next time, we will definitely choose this Hotel. And since we had your wonderful food rather hurriedly this time due to our late arrival (laugh), next time I’d like to arrive on schedule and savor each dish more slowly. We sincerely appreciate all your kindness. Thank you very much. We look forward to staying with you again in the future.

My aunt found a hair and, since she is not good with such things, she ended up contacting the front desk, which I felt very sorry about. However, the response afterward was truly wonderful: they handled it thoroughly using as many as four vacuum cleaners, and someone who seemed to be the manager and branch manager also apologized to her in person. Thank you very much for your exceptionally courteous service—we almost felt bad for causing you so much trouble. She also said the meat at dinner was tender and very delicious. With ocean views from every room, the scenery was amazing, and she told us it was “the best trip ever.” We sincerely appreciate the heartfelt hospitality of all your staff.

This year, we stayed overnight with our dog. It was his first time swimming in the sea, and we enjoyed a BBQ together as well. He happily ate plenty of chicken, pork, and beef. Seeing his big smile made us so happy. At bedtime, we put him in his crate as required, but he wouldn’t stop whining at first (asking to be let out), and we were worried about disturbing the neighboring tents. After turning off the lights and waiting a while, he finally settled down. We’re sorry about that. We’d love to visit again with our dog next time.

The service exceeded the price, and we were very satisfied with the meals. The evening events—Aibase! and Odoransho—were interactive and a lot of fun. We’d love to visit again in a different season. They also offer a great selection of local Fukushima sake, which is wonderful for anyone who enjoys Japanese sake.

Although it was a new Hotel, there was a corridor from the 2nd floor (the reception floor) to the neighboring “Hotel Shidotaira,” allowing guests to share Facilities. Hotel Shidotaira is a large-scale property with features children enjoy, such as a big water slide, and we were told it is run by the same management. This “Shidate” does not allow children under 12 to stay, so it offered a quiet environment. The Room felt a bit small, but the split-level layout helped make up for it. Recently, most Rooms with an open-air Onsen bath allow automatic temperature control, but this Hotel had true free-flowing hot-spring water at about 50°C, so adjusting the temperature was difficult. In that respect, the open-air public bath—along with the footbath—was very pleasant. The relaxation room also had amenities that younger women would appreciate, such as nail dryers. The after-bath lounge was better stocked than at other Hotels we have stayed at. After dinner, we could relax in the lounge at length; it felt like an adults-oriented Hotel completely different from the neighboring one.

I stayed in a KASE Room for two nights. The interior design, furnishings, and bath were excellent. The larger furniture and bathtub may be especially comfortable for taller or bigger guests. Communication regarding the Reservation was very kind and helpful. Dinner on the first night was a French course meal, and contrary to my expectations (my apologies), it was outstanding. It was served at the affiliated steakhouse next door, and the main meat dish truly shined—it was delicious (you can also charge it to your Room). On the second night, I didn’t want to eat at the same restaurant again, so they introduced nearby dining options. They recommended as many as 12 places with details and Shuttle Service from the Hotel included. I chose an Italian restaurant and was very satisfied. Breakfast was plentiful, healthy, and delicious. I couldn’t fully enjoy the private open-air bath due to unfortunate weather, but that can’t be helped. The staff service was thoughtful and pleasant throughout. A Keith Haring museum—one I have long been a fan of—is right next door, which I really enjoyed. The Hotel also displays Haring’s works. I visited the Hakushu Distillery (the main purpose of my trip). There is a shuttle bus from Kobuchizawa Station, and I could also request Shuttle Service from the Hotel to Kobuchizawa. Overall, I am extremely satisfied. Thank you very much.

I finally brought my daughter, who had been wanting to visit for a long time. The IKYU Diamond benefit was alcohol, but the staff member who showed us to our Room kindly asked if alcohol was okay. Since we don’t drink, they changed it to a non-alcoholic option, and we enjoyed it very much. Thank you. The hot spring water quality was as wonderful as ever, and the Room was clean and relaxing. The meals were delicious with a nice variety of changes, and they even took photos for us at the end—making it a very satisfying trip. We would love to visit again.

We stayed for one night to celebrate my girlfriend’s birthday. All the staff were always smiling, and their service was polite and attentive, so we had a very comfortable and enjoyable time. Upon arrival, we were shown to a private room next to the lobby, where we enjoyed some tea and sweets while choosing yukata. The lobby also had books and a souvenir shop. On the rooftop terrace there was a footbath, and we could truly relax while looking out over Lake Ashi and the surrounding mountains. We didn’t use them this time, but there was also a table tennis room (paid) and a kids’ room. The view from the open-air bath in our Room was amazing—I ended up soaking three times: on the first evening, at night, and again after breakfast on day two (haha). It seems they can also adjust the set temperature of the open-air bath upon request. In addition to the shower next to the open-air bath, there was also an indoor bathroom in the Room. I was happy that the hair dryer in the Room was ReFa. We had both dinner and breakfast during our stay. Both meals were served in the same private room we were shown to upon arrival. Dinner started at 18:00, and breakfast could be chosen between 8:30 or 9:00—great for someone like me who isn’t good at waking up early. Dinner included dishes such as salt-crusted grilled spiny lobster as well as lava-stone grilling of Kanagawa beef and Ashigara beef, which made it really fun. Both dinner and breakfast were truly excellent, and my girlfriend was very satisfied. The large public bath wasn’t very big, but it wasn’t crowded at all—we were able to bathe almost privately most of the time. The water was milky/opaque (nigoriyu), and my skin felt pleasantly soft afterward. I’ve been to Hakone several times, but it’s rare to find an Accommodation this good. We would definitely love to stay again. Thank you very much!

This is our third stay. The Room, the bath, and the entire Facility are always clean and very comfortable. We enjoy both dinner and breakfast—they are delicious. Every year, after visiting our family grave in our hometown, we stay here. This Accommodation makes our family feel, “Alright—let’s do our best so we can come back again next year.”

It feels like there’s nothing around, and the Facility stands alone. The Room and other areas were average.

This was my first stay. It was very convenient, just a 1-minute walk from the station. The views were great, including the Shinkansen, the Bessho Line, and the mountains.

I knew from the Reviews that this was a wonderful Ryokan, but it exceeded my expectations. The Onsen was charming both indoors and outdoors, and even the changing area was stylish. The meals were delicious—I ate too much. The Room had high ceilings and was spacious and spotless, with an amazing view from the window. Everywhere I looked—the Room, the Onsen, and throughout the Facility—everything was impeccably clean, and I felt it offered outstanding value for money. Thank you for taking care of us for two days. I will make another Reservation.

It is a very quiet Ryokan where we were able to relax and enjoy delicious cuisine. The in-Room Onsen was spacious and comfortable, and with the drink service as well, we were able to unwind at a leisurely pace. The food was delicious and beautifully presented, allowing us to fully savor the season. We are grateful for the thoughtful hospitality of the staff. The only reason I did not give full marks for the Facility and amenities is simply a small, indulgent wish: it would be nice if samue loungewear were available.

I stayed here for an event at Ebisu Circuit. I’ve used this Accommodation many times, and I’m truly grateful for the consistently excellent service. It’s a convenient location, as you can get around easily with the Hotel as your base!