전국 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸 - 138페이지

We stayed at Santa Hills for the first time with my husband and our beloved dog. Although we live in a rural area of Tokyo, it took about 3 hours one way by car navigation, and we were amazed by the surrounding nature filled with rice fields. It was a perfect place to relax and enjoy peaceful moments. We stayed in a cottage with a private dog run, which had just the right amount of space and was very satisfying! It was slightly chilly at night, but the stove kept us warm, and the provided comforters made sleeping cozy enough. The plan included a hot pot filled with plenty of vegetables, which was delicious. The staff at the front desk and around were friendly and greeted us warmly, which made us feel very welcome. The nighttime illuminations were stunningly beautiful, and there were many Christmas decorations inside the center as well. We got to experience our first illumination of this season and felt an early touch of Christmas spirit. Both my husband and I had such a relaxing time after so long that we would love to visit again with our dog in tow. Thank you very much!

Last time, when I called to make last-minute changes, the staff were extremely polite and kind. They responded quickly as well, which was very helpful. This is my second stay, and the Room is always very clean, with everything I need provided—clear and very convenient. The surrounding nature is wonderful too, and I always have a pleasant stay here. I think it’s especially great for longer stays.

We stayed here while visiting Gunma Flower Park, Tonton Plaza, and Mt. Akagi. Unlike Ikaho, the area is not crowded and is quiet, right in front of the Tone River. Dinner was plentiful; after a drink we were full and slept soundly. The bath was also great.

I stayed for one night. The tatami mats were clean, and I received a bathing ticket for a nearby Onsen. You make your own futon bed. The door is a sliding door, but it has an auto-lock. I was on a tight budget, but this Accommodation reminded me of old-style Japanese guesthouses and Ryokan, where you felt closer to others.

This is my second stay. When I feel tired, I come here to relax, bring what I like, and enjoy doing whatever I want. The bath can be used freely, going in and out as you please, without worrying about others. Each room has a unique charm that excites me. The staff at the front desk are kind and excellent in their service.

The living room is spacious, so you can relax with your dog. The kitchen is also very easy to use. There are two Rooms, so up to about three guests can stay comfortably. There are rice fields right nearby, making it easy to go for a walk. The bathroom is small, so you may prefer to go to Makino.

I stayed with my dog, and we were able to relax together in a spacious area. The staff's response was excellent, and I would like to visit again.

I had made a Reservation last October but had to Cancel the Reservation due to circumstances, and this time we finally made it happen. Since only a “no meals” room was available, and we didn’t want to be tied down by time on the way there, we stopped by a supermarket and picked up food for three meals. We knew there was a microwave at the Accommodation, so we also ate things like retort curry. There is a two-door refrigerator installed in the closet, so it keeps items fairly cold. It’s definitely worth making use of. However, there are no dishes provided, so I recommend bringing disposable plates (and chopsticks/spoons). Also, there is no coffee or tea provided, so if you need them, it’s best to bring your own (there are no cups either). The room is a 6-tatami-size room as shown in the photos, but you have to lay out and put away the futon yourself. For older guests, that may feel a bit tough. We stayed three nights and there was no cleaning service. This was explained at check-in (including the points above), so we accepted it. Each morning we put our trash outside the door before going out; honestly, it became more stressful than expected because you need to be mindful of basic sorting. It’s reasonable and within common sense—but still. Two issues stood out. The mattress futon was extremely thin—like what people call a “rice cracker.” There were four futons available, so my husband and I used two each, but we could still feel the tatami through them. We even added the cushions provided in the room underneath, but it barely helped. I have lower back pain and chose Nagayu Onsen for that reason, so this was difficult for me. It may be time to replace them. Also regarding the safe: it is attached as part of the room key set-up but appears broken and unusable—now seemingly used as a TV stand instead. In this situation, I think it should be listed as “no safe.” And these days especially, having an in-room safe feels essential—so I strongly hope this will be improved. For these reasons I rated it 4 stars. Lastly—and most importantly—my husband and I were truly impressed by the manager’s personality: very friendly and considerate (just my personal impression). They also guided us about reserving/using the private family bath(s), which allowed us to use everything with peace of mind. The Onsen was wonderfully relaxing and high quality; we were able to share precious time together as a couple. If possible, we would love to stay again—thank you very much!

The retro design created a great atmosphere. The property was well-maintained, and I enjoyed my stay with care. Since I couldn't afford an expensive Hotel, the affordable price left no complaints.

Anyway, I was amazed by the dinner menu. I truly enjoyed Chef Fujimoto’s cuisine. There’s no word that quite captures how good it was—“delicious” still isn’t enough. Honestly, the Room was simple, but the food made me want to come back. The bed was firm.

We stayed during the New Year holidays with our Shiba Inu and family. Renting the entire cottage was very relaxing, and the beds were comfortable, allowing us to unwind. The private dog run was a great feature, and despite the freezing weather, our Shiba Inu seemed to enjoy it immensely. The staff were all kind and responsive, which enhanced our overall comfort. If there is a minor inconvenience, it would be that having a combined shower and toilet can be less convenient for larger groups. While having a jacuzzi and sauna is excellent, their location away from the shower room and adjacent to the dining area made them slightly less accessible. It was very dark at night, so bedside lamps or footlights would have been helpful. Since it was a family trip during New Year's holidays, we did notice that terrestrial TV channels were unavailable—a small disappointment for us. However, the meals were delicious! The Room was very comfortable; even in extreme cold weather conditions, we stayed warm throughout our visit in this lovely cottage where we could relax with our dog easily. We look forward to visiting again during another season!

This was my first stay, and the food was incredibly delicious—both dinner and breakfast. The dessert at dinner was also excellent. The Onsen was clean and relaxing. However, the Room felt a bit small, and while the amenities were well stocked, there was no comb in the bath area, so I had to bring one from the Room, which was inconvenient. Everyone at the Hotel was very kind and responded to my questions politely.

We ended up staying an extra two nights after the Nagaoka Fireworks. The location is very convenient for street food in Teradomari, fishing at the fishing port, and nearby beaches. The Facility itself is new and clean. The parking instructions were a bit hard to understand, but there is also parking in front of the Facility, and it seems fine to park there. The bath is not an Onsen, but if you look around, there are plenty of hot springs nearby. Highly recommended for international guests as well. We would love to stay again!

One person had to be a No Show at the last minute, but they calculated the Hot Spring Tax only for the number of guests who stayed, which was very kind. An overseas staff member assisted us at the front desk, and their language, guidance, and service were excellent—I was truly impressed. The Room was also divided into two separate areas inside, each with its own door, which solved my husband’s snoring issue. There was a large public bath and a microwave as well, which was convenient. It was a bit disappointing that the parking lot can fit only four cars when parked tightly, and that the futons were thin. I think it would be even better if thicker mattresses were introduced. That said, the hospitality was truly outstanding; I work in customer service too, and it made me want to learn from them. Thank you very much for taking such good care of us during our stay.

We stayed for 2 nights and 3 days with two adults and two children. The Room was clean and spacious enough for four people. There was also a hammock and an attached bath, so the kids had a great time. I didn’t use it myself, but there was a powder room by the toilet, which I think would be very convenient for young women. Above all, the meals were delicious and generous in portion size—breakfast was more than we could finish. Since we stayed two nights, they also changed the menu slightly, which we really appreciated. Thank you very much.

This is my second stay. The Room is thoroughly cleaned, feels very fresh, and is extremely comfortable. However, the stairs are steep and there are steps, so it may be a bit difficult for guests with weak legs or mobility issues. That said, the best part is that natural Onsen water comes directly from the bathroom faucet. It’s a private Onsen bathroom. The water temperature is just right, so you can soak and relax at your own pace. Lake Suwa spreads out right in front of you across the road from the building—amazing views. It was cherry blossom season, and we were able to enjoy hanami at a leisurely pace. It was a very comfortable trip.

The facility was clean, and the Onsen was excellent. The Onsen includes an open-air bath and a sauna. When my husband requested to go for an early morning run before the official opening hours, the staff kindly accommodated his request. Breakfast was buffet-style with a satisfying variety of dishes. The warm simmered dishes and dried daikon radish were delicious, and there were plenty of drink options as well. The milk, likely from the local Yatsugatake area, was rich and flavorful. The autumn leaves around the Hotel were stunningly beautiful. I would love to stay here again!