전국 × 꽃을 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸 - 56페이지

I stayed here to watch a professional baseball game. It was within walking distance of Hirosaki Station, and there were convenience stores nearby, so I had a comfortable stay. It made for a very enjoyable trip. Thank you very much.

They were very courteous and helpful on the phone as well.

The kitchen and bathroom facilities were as well-equipped as those in an apartment, but it was disappointing that the balcony was not properly cleaned.

I visit Sugadaira every summer, so I check early, but I can never get a Reservation. This time I happened to get one, so it was my first stay. The area around the Hotel is very quiet, and the view from the Room is wonderful. After soaking in the Onsen, my skin stayed moisturized for a while. Everyone—at the front desk and in the restaurant—was truly pleasant and welcoming, and I had a great time. The buffet made the most of fresh vegetables and was thoughtfully prepared rather than relying on cheap ready-made sauces, and it was delicious. Since it’s so hard to secure an Accommodation Reservation here, I’d come just for the meal. There was a sheet listing the names of the mountains visible from the Room window, hooks placed throughout the Room for hanging clothes (probably for winter ski wear), a towel provided for use at the washbasin, and even a cube-shaped power strip with five outlets. It’s a Hotel with attentive care down to every detail. I would definitely like to stay again if I can get another Reservation.

The check-in support was very courteous and made us feel truly welcome! We made some unreasonable requests, but they handled them kindly, which we really appreciated. If we have the chance to visit again, we would definitely love to stay here again. Thank you so much!

This was my second time staying in Nozawa Onsen, and I wanted to try a different accommodation from last time. After reading various reviews online, I decided on this place. There are many public onsen baths near the accommodation, and I enjoyed visiting several of them. The large bath at the accommodation alternates between night and morning use, and since the autumn leaves were beautiful at the time, soaking in the bath while enjoying the view was amazing! The provided amenities were from POLA, which was excellent. Both dinner and breakfast were incredibly delicious—I even had three bowls of rice! The staff members were very kind; it felt almost unfair to pay such a reasonable price for such great service. If I had to mention one downside, as noted in other reviews as well, it would be that the futon mattress was thin with just one layer, making it slightly uncomfortable to sleep on. However, overall, I was extremely satisfied! I'd love to stay here again!

I stayed for two nights while hiking Kuju. Both the dinner and the Onsen were excellent. After coming back exhausted from the hike, you can soak in the Onsen right away. There are no shops open at night in the area, so having dinner included is a big help. However, it’s very generous, so some people may find it a bit too much. The hospitality was also wonderful. I would love to stay again.

I stayed here the night before a hike. I had made a Reservation with rice balls for breakfast, but at check-in they kindly changed it to an earlier Ryokan-style meal. It was relaxing and very nice. I was able to enjoy the free-flowing Onsen almost privately. Although the building is old, it was well cleaned throughout. I would love to stay again.

Amazing value for money! Thank you for your hospitality!

Korakuen Garden and Okayama Castle, both within walking distance from the Hotel, were illuminated at night. They were very beautiful. Breakfast was also very satisfying. Thank you very much for offering such a reasonable stay.

We stayed here on a ski trip to Kurumayama. There was no snow, so driving was not a problem. We arrived around noon and asked the front desk where we could change into our ski wear, and they kindly showed us. After that, we used the Shuttle Service to and from the ski resort. It was disappointing that a Reservation was required for the bus and that it only ran about once an hour, so we were told we needed to book in advance. We checked in in the evening, and our Room was a bit far away, but it was spacious and nice once we got inside. However, there were not enough hangers and the closet was small, so it was hard to find space to hang our ski wear (it was helpful that they added more hangers when we asked at the front desk). The meals were buffet-style, and even though it’s in the mountains there was sashimi; it was crowded but items were replenished quickly, so we enjoyed it. We went as a family and had a great time overall.

The front desk staff provided excellent service.

We travel about once or twice a month, and we found this Hotel to be exceptionally kind. They helped us in many ways, and we are truly grateful—we had a very pleasant trip. Thank you very much. We would love to stay again.

We stayed during the Obon holidays. The building is old, but it’s well maintained and very comfortable. The meals were delicious, and we tried yamame trout sashimi for the first time. The bath had dim lighting, which made it very relaxing. We also used it in the morning, and it felt wonderful surrounded by trees. We really enjoyed the evening event hosted by the staff.

The bath was very relaxing, and the staff were wonderful. It was a great time staying at a Ryokan that felt like the kind I used to stay at long ago. Thank you!

Four of us women stayed in the Room called “Yomoyama.” As a corner Room, it had great views, and we loved the lush garden and the spacious Japanese-style Room set up as a summer tatami sitting area. Every attendant provided wonderful service, so we were able to relax and enjoy our stay. Dinner was thoughtfully prepared, and we enjoyed every dish. From 8:00 p.m., we took a walk in the garden to watch fireflies; since the weather was good, we saw many of them. It was a great trip where we could feel the charm of Japan in this historic and wonderful building.

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

I often come to Mito for both business and leisure, but this was my first time staying at this Hotel. Although I could feel that the Facility is a bit dated, I was able to spend my time comfortably in the room. The bathroom had a large bathtub, which suited my bigger build well, but at times the water overflowed onto the floor while I was using it. Also, the faucet’s water flow was weak, which was a bit troublesome. Still, the bed was comfortable and I felt it offered good value for money. I also enjoyed the breakfast—it was delicious. The female staff member in the dining area provided great service, making for a pleasant morning. I would like to stay here again.

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.

We would be happy to stay here again next time.