전국 × 이로리가 있는 숙소고객 서비스 평가가 높은 호텔·료칸

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

The service was outstanding. It was the best hospitality I have ever experienced at any Accommodation. The sashimi of Seki horse mackerel, Bungo beef, and local chicken were all delicious. I was able to relax in the open-air bath while gazing at the beautiful starry sky. I would definitely like to stay here again.

From the welcoming staff to the front desk team, Room guidance, and dining staff, everyone was courteous and made us feel truly comfortable. The Room was clean, and both the indoor bath and open-air bath were very relaxing. Each dish was beautifully prepared—from seasoning to presentation—and everything was delicious. Thank you for giving us such a soothing time on this trip with friends. Next time, we would love to visit again with our family.

This was an Onsen trip with my mother and two daughters. Overall, both my mother and I were very satisfied. The price is not cheap, so it goes without saying that the Facility, amenities, and meals were excellent, but above all, the staff’s attentive service and thoughtful hospitality were outstanding. The bath in our Room was wonderful, and we also enjoyed the large public bath that switches between men and women in the morning and at night. The Onsen is sulfur-rich and warmed us up thoroughly. If we have the chance, this is an Accommodation we would definitely like to visit again.

This was my third stay. It was my first time in the “Haruka” cottage, and it was just as comfortable as always. On the day we arrived, we took a walk along the river from the back garden door to Sakuta Beach. It took about 10 minutes to get there. Our senior dog needed to be carried part of the way, but was thrilled once we reached the beach. The Room was clean and comfortable, and the Facility and overall setup reflected wonderful hospitality. The staff were also very kind, making each visit a lovely memory. Thank you very much.

Iya Bijin is an Accommodation famous for soba. I had carelessly forgotten this, and since my son has a severe buckwheat allergy, we made a last-minute request to remove all foods related to soba. During our stay, they took great care with the meals, and both dinner and breakfast were wonderful—such as ayu sashimi and dekomawashi—and my son ate so much it surprised even us. Of course, he had no allergic symptoms at all. Thank you very much.

The Room was a beautifully renovated guest room with an open-air bath, and I was happy to be able to relax and enjoy the Onsen in the Room as well. The staff were very courteous, and we had a comfortable stay. Dinner was delicious, featuring mainly seafood. We also really enjoyed watching the explanation and live demonstration of Oga Peninsula’s specialty stone-grilled dish. Breakfast was a buffet, and everything was tasty—we were completely full. It was a bit of a long trip, but we made wonderful memories. Thank you very much.

The parking lot is less than a 1-minute walk from the Accommodation, but cars cannot be brought right up to the entrance, so the proprietress came to our car to pick up our luggage. Dinner was the Shige-no-Ie group dining Plan; the hot pot was served with their homemade broth instead of ponzu, and it was very delicious. The soba rice porridge served at breakfast was also very tasty. However, we chose a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few dirty bits of sealant and debris floating in the water, which was disappointing. There were several other spots that felt loose when touched, so I think they should be repaired before more tiles come off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to and spoke to my daughter every time they saw her; everyone was very friendly and it was great.

Both dinner and breakfast were served in a private dining Room, so we could relax and eat at our own pace. The service timing was perfect, and we were fully satisfied with the quality and generous portions of the meals. We also loved that they featured plenty of locally sourced ingredients. The fireworks were spectacular from the rooftop, and the open-air bath in our Room was excellent.

One of my companions uses a wheelchair, and thanks to the thoughtful support from all the staff, we were able to stay comfortably. The staff member who assisted us was kind and easy to talk to, and truly wonderful (I’d be happy if they could assist us again next time). We will definitely stay again. Thank you very much.

Everything—from the meals and the Room to the amenities and hospitality—was outstanding, and we were completely satisfied with our stay! The open-air Onsen bath in the Room was incredibly convenient, as we could soak anytime we liked, and it felt wonderfully luxurious. Also, because this Accommodation has only 10 Rooms, we rarely crossed paths with other guests at “Owl no Yu,” so we could relax and enjoy the Onsen as if it were private. The kaiseki dinner was exquisite across the board. In particular, the miso-glazed eggplant (dengaku) and steamed eel rice left a lasting impression—they were truly delicious. You could really tell each dish was prepared with great care, and we enjoyed every bite to the very end. Breakfast was also excellent. It was my first time trying Nanban natto, and I liked it so much I wished I could take some home. The rolled omelet was fluffy and delicious as well. From the cuisine and Onsen to the Room—and above all, the heartfelt service from all of the staff—this was a wonderful Accommodation that satisfied us in every way. If you’d like to unwind in an Onsen while enjoying a drink and spend a relaxing holiday forgetting everyday fatigue, this is exactly the right place. We would love to visit again!

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

It was a truly wonderful Onsen. I enjoyed soaking many times, including the private Onsen. Even my painful neuralgia completely subsided, and I forgot about it. I also drank a bit too much delicious sake, so I think I’ll take a break from alcohol for a while. It was two blissful days. This is an Accommodation I would definitely love to visit again.

Everything exceeded our expectations in every way. The Room was spacious, spotless, and very well maintained. Every staff member was friendly and provided warm, welcoming service. The meals were delicious, and the private Onsen allowed us to relax at our own pace—it was perfect. We would love to visit again in a different season.

We stayed for two nights during the Golden Week holidays. The staff were very welcoming, and we thoroughly enjoyed Nozawa’s hot springs in comfort. It’s an ideal location for visiting the public bathhouses. We would love to stay here again.

I’ve stayed in many places, but this was the best. The Room was clean and well maintained, and the front desk staff were very polite and attentive. There are no meals provided, but they kindly recommended nearby restaurants. I definitely want to stay here again.

We stayed as a family of three. We were extremely satisfied with every aspect of our stay—the atmosphere of the Facility and the attentive service from the staff. The French course featuring duck, which we had requested in advance, was carefully prepared dish by dish. Not only was it delicious, but the presentation and ingredient pairings were outstanding—truly showcasing the chef’s talent. Recently, we often choose “Sakagura,” and in any case it is wonderfully quiet. The entire building has a calm presence, allowing us to relax and enjoy unhurried time away from everyday life. As always, all staff members were kind and courteous. Their thoughtful attention to detail could be felt throughout our stay, and we were comfortable from start to finish. Once again, we felt this is a truly wonderful Accommodation where the cuisine, Facility, and service are all in perfect harmony. Thank you very much.

Everything was always clean, and I had a very comfortable stay! All of the staff provided wonderful hospitality. This time, I chose the “Tajima Beef Colorful Kaiseki” course! They carefully explained each dish, which made it even more enjoyable. I was able to fully enjoy Kinosaki at night.

This was a truly wonderful Accommodation. Our family takes 2–3 trips a year to an Onsen Accommodation that we can reach from Tokyo for one night, usually spending around JPY 30,000–40,000 per person. My wife chooses the Accommodation each time, but lately none have been memorable or especially appealing—until now. For the first time in a while, we found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia, but they told us they have passed JLPT N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years, so I already knew people from Southeast Asia are often even more diligent and hardworking than Japanese people—but I was still impressed by just how much so. Thanks to them, we were able to spend a very comfortable and pleasant time here. These days many staff members don’t wear name tags (perhaps due to measures against customer harassment), so I didn’t catch anyone’s name, but I would like to sincerely thank the woman who took care of our Room—she was wonderful and very thoughtful. The heartfelt send-off by all staff after checkout truly moved me. As for the Onsen: honestly, both the water quality and the bath itself felt fairly standard, though everything was very clean. One thing I noticed is that it’s great not having to bring towels into the bath area; however, you still need to carry things like fresh underwear or your phone. In the end I used a plastic shopping bag out of necessity, but it would be helpful if you could provide (and leave in the Room) a larger drawstring pouch like those commonly found at other Onsen facilities. Also, my wife said she felt scared because it was dark on the way to the large bath and inside the bathing area as well. Lastly, we felt that the air conditioner noise was slightly loud—just mentioning this in case it helps. And finally—the meals were outstanding! The balance, portion size, and taste were all impeccable. Because I’m quite big (and eat a lot), meals at most Accommodations aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full—in other words, very satisfied without being overly stuffed. While breakfast is often disappointing at many places these days, breakfast here was also excellent—especially because it wasn’t that typical thin and overly crispy dried horse mackerel you often see elsewhere. And above all: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

This time, my spouse and I traveled around Kumamoto by rental car with our two sons and stayed in Kurokawa Onsen. The atmosphere of the entire Onsen town was very calm—quiet, charming, and a wonderful place to relax at a leisurely pace. The quality of the Onsen water was excellent, and we felt deeply relaxed after bathing. The Ryokan staff were kind and attentive, and the Room was clean and comfortable. It was a very satisfying stay for our whole family and one of the most memorable highlights of our trip to Kumamoto. We highly recommend this Onsen destination for family trips as well.