전국 × 실내 수영장 숙소고객 서비스 평가가 높은 호텔·료칸

I have stayed at many so-called top-tier Hotels, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—going above and beyond what I could have imagined. Breakfast at Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

The staff’s calm, welcoming atmosphere created a truly relaxing space, and I felt very comfortable throughout my stay. - They provided an aromatic hand towel and water on the Shuttle Service bus - They took us to the golf course restaurant in a lovely cart - When I asked the concierge in advance about sightseeing, they gave me lots of brochures and handwritten notes on the day Everyone—including the front desk and lounge staff as well as the souvenir shop team—was genuinely kind and wonderful. I was truly impressed. Everything was new and spotless, and the Room was spacious with an amazing view! The breakfast buffet was also outstanding: freshly baked brown sugar French toast, made-to-order Okinawa soba, dim sum, smoothies, plenty of fruit, and more—an incredible variety that was both luxurious and delicious. I’ve made a Reservation for December as well, and I’m really looking forward to it.

We visited for a family trip to celebrate our daughter’s marriage. As it was formerly an art museum, we were overwhelmed by the meticulously designed building by Tadao Ando and the many artworks displayed throughout the property. The Room was extremely comfortable, and the pool we had been looking forward to was wonderful—we were able to fully enjoy this extraordinary space. We expected Western cuisine, but instead were delighted by beautifully refined Japanese dishes. The drink pairings matched to each course were perfect, and every dish moved us. The congratulatory wedding cake we had ordered was also truly delicious and became a wonderful keepsake. We sincerely appreciate the warm hospitality of all the staff. This is a superb Hotel where architecture, art, and food are all in harmony, and we would love to stay again.

Once again, we had a wonderful stay. The room and meals were excellent, of course, but what stayed with us most was the warm kindness of all the staff. On our last day, my husband unexpectedly fell at the gym. Thankfully it was nothing serious, but we truly appreciated all the care and consideration you showed us. At check-out, the Hotel kindly arranged a car to take us to Tokyo Station. After getting out and starting to walk toward the station, I casually looked back and saw that the car had not driven away right away—it remained there quietly seeing us off. I was deeply moved by that warmth and by how much you valued your guests until the very end. We would love to stay again. Thank you very much.

It was my first time in a while soaking in a bath with a strong sulfur scent, and it truly felt like, “I’m at an Onsen!!!” I was very satisfied. The front desk staff and the dinner service staff were also young, efficient, and excellent.

We stay here every year around this time. The calm atmosphere is unchanged, the food is delicious, and the staff are wonderful as always—we are very satisfied every time. Until now, we have visited as a couple, but this year we came as a family of four with our two children. Our children also had a very fulfilling stay and were extremely happy. We would love to return next year as a family of four.

From the moment we arrived, the parking guidance, check-in, shop, and breakfast venue staff were all very welcoming, and their smiles and service made our stay truly comfortable. The Room was also clean and well maintained. We also appreciated the complimentary beer and ice cream after bathing. Thank you very much.

I had admired this Hotel for a long time, and this time I finally decided to stay. I was delighted by an unexpected Room upgrade, and soaking in the bathtub at a relaxed pace soothed my flight fatigue, leaving me feeling more energized each day (haha). While other Hotels are becoming more simplified, your wonderful hospitality reminded me, “Yes—this is what a Hotel should be like,” and I truly hope you will continue to carry it forward. Thanks to you, everything I needed to do went smoothly, and I’m grateful for the great environment you provided. It was truly a happy time! Thank you very much. I look forward to visiting again.

Once again, we had a wonderful time and were able to relax. We enjoyed the beautiful night view from the Aqua Lounge, and lunch at Rendez-Vous was also delicious. As always, all of the staff were very kind and friendly, and every time my mother and I say, “That’s the Imperial Hotel.” Ever since we held our wedding here 35 years ago, it has been our favorite Hotel. We will visit again.

We were very satisfied to have stayed at such a wonderful Hotel. The meals and the services for children were excellent as well. Regarding the title: we used the coin laundry, and while we were rushing around because our children are still small, we realized that we had accidentally put a smartphone into the washing machine. When I panicked and called the extension, a staff member responded kindly and carefully, for which we are truly grateful. I wanted to confirm their name and thank them at check-out, but I forgot to ask. So I am writing it here instead. This is a Hotel we would like to stay at again next year. Thank you very much.

It was my first stay, but this was a wonderful Hotel that felt warm and reassuring—like coming home. What impressed me most was the staff’s perfect sense of distance: refined, top-class service while still friendly, making the entire stay truly comfortable. The Room was also impeccably cleaned down to every detail—perfectly spotless wherever you looked. You can really feel how much the staff cherish this Hotel. The room service beef curry I had in the Room had an astonishing depth of flavor—absolutely outstanding! I was completely satisfied with every aspect of my stay: service, cleanliness, and food. I’ve found a special Hotel I can recommend with confidence. Thank you for such an amazing time that left both body and mind fulfilled. Without a doubt, this is a special place I’d love to make my regular Accommodation.

The staff were very courteous, and the Room was clean. The bathroom was also spacious, so I could relax. At check-in, women received a one-day skincare set as a gift, and everyone was given thick hand wipes and discount coupons for the on-site restaurant, which was great. When I asked at the Western-style restaurant where we had dinner if they had tea, they kindly went out of their way to bring some from the Japanese restaurant, and I felt sorry for the trouble. If I have a chance to visit Kure again, I would definitely like to stay here again.

This was the best value for money among all the Hotels I’ve stayed at around Tokyo. I’ll choose this place again whenever I come to visit Chiba. The breakfast and dinner were both delicious, and the dinner in particular was truly professional-level—my whole family loved it. I was amazed at how spacious the Room was. I didn’t expect to have such a large Room at this Accommodation Fee, so it was a pleasant surprise. The condition of the guest room was even better than in the photos, and everything was impeccably cleaned.

This was our third stay on the lounge floor. Everyone—front desk staff, floor staff, bell staff, and lounge staff—was full of hospitality and treated us with great care, so we were able to enjoy another comfortable and pleasant stay. When we visited the lounge at tea time, they remembered the name of our five-year-old daughter and spoke to her kindly. Their thoughtful attention made us very happy and left a lasting impression. The Room was, of course, spotless—gorgeous and extremely comfortable. The food in the lounge was also high quality; this time, in addition to the standard offerings, there were seasonal dishes as well, which made it even more enjoyable. We also used the spa and gym and felt refreshed both physically and mentally. It was a truly wonderful one-night stay. No matter how many times we visit, it’s one of our favorite Hotels that always makes us want to come back. We would love to return again.

Thank you very much for a wonderfully comfortable Multiple Night Stay of three nights. When I returned from shopping, a male staff member in the lobby kindly asked, “Shall I take your luggage to your Room first?” Thanks to that, I was able to relax and enjoy sweets and coffee at the café. He was an excellent staff member. As expected of Okura Hotel. I will be staying for another three-night Multiple Night Stay at the beginning of the year, so I look forward to seeing you again.

My mother and I stayed for one night, and we were truly impressed by the Hotel staff’s courteous service from check-in to check-out. The Room was clean and comfortable, so we could relax, and the breakfast buffet offered many unique dishes—all of them were delicious. This is a Hotel we would love to stay at again if we have the chance. Thank you very much.

As a car and racing enthusiast, I love the details of this Hotel. The weather wasn’t great this time, but I was glad I could still see Mt. Fuji from my Room. I always choose the “view assigned by the Hotel,” and you can enjoy it no matter which side you get. This time again, we had dinner at Robata Oyama, and it was delicious—we were very satisfied. I also really like the breakfast.

This was our fourth stay. We usually come with our kids for about three nights, and there’s never a shortage of daytime activities—pool time, crafts, fishing, table tennis, and ceramic painting. This time we also went hiking and visited the herb garden. After working up a sweat, we could soak in the Onsen anytime, and it was wonderful that the lounge was almost always available to use. We visit during summer vacation and at year-end. Since we don’t have a family home to return to, this place feels like one for us. We’ll definitely be back again—thank you in advance.

It was two days full of surprise and inspiration. I only knew it was a museum Hotel, and to be honest, I came mainly for Briance—but it truly felt like an actual museum. Even while exploring the building, the staff kindly provided detailed explanations, which made it even more enjoyable. Every piece is one of a kind, and through the art tour program we also received in-depth commentary. I understood why so many guests return again and again, and it made me want to explore even more myself. The Room was very comfortable and easy to use, the lounge food was delicious, and even though we had dinner at Briance—the original purpose of our visit—we ended up fully enjoying the bar and lounge as well. The wonderful smiles and thoughtful hospitality from all the staff were outstanding, allowing us to spend a truly relaxing holiday. Thank you very much. Needless to say, we thoroughly enjoyed Briance as well.

This was our second stay, and it was truly a wonderful Hotel, just as impressive as the first time. The staff were all very kind, and we were very satisfied with the service at the pool, including bath towels and water! Our 3-year-old also really liked how clean the Room was. The candy we received when leaving was given to our child, but it turned out to be spicy—so we would have been happier if it had been a sweet candy instead.