전국 × 설벽 관광에 편리한 숙소고객 서비스 평가가 높은 호텔·료칸

Thank you again for taking such wonderful care of us. This Accommodation truly feels like a place that welcomes us home. First of all, we feel relieved—this is the best kind of hospitality. We are comforted by the smiles of all the staff. This time, we enjoyed French cuisine for both dinner and breakfast, and it was outstanding. Everything was delicious and beautifully presented. My husband and I kept nodding in agreement, smiling throughout. Thank you very much for everything. We look forward to staying with you again next month.

It was a truly wonderful Onsen. I enjoyed soaking many times, including the private Onsen. Even my painful neuralgia completely subsided, and I forgot about it. I also drank a bit too much delicious sake, so I think I’ll take a break from alcohol for a while. It was two blissful days. This is an Accommodation I would definitely love to visit again.

Even though my Reservation was made on the day of arrival, everything went smoothly when I arrived—your service was truly excellent, and I’m very grateful. The well-stocked welcome drinks and the thoroughly cleaned Room made my stay extremely comfortable. Breakfast also had a great variety, and I was very satisfied. Considering the price, both the facilities and service were outstanding in every way. This is my No. 1 Business Hotel of the year. Thank you very much.

Both dinner and breakfast were delicious, and we were very satisfied. The staff were also extremely friendly. Taking off our shoes at the entrance helped us relax even more. We would love to stay again if we have the opportunity!

I found this Facility on IKYU and liked it so much that I made a Reservation. Just as expected, I thoroughly enjoyed the Facility, the meals, and the Onsen (ceramic bath). During a conversation with the staff at dinner, we talked about Hachimantai’s Dragon Eye. They told me they had gone there after borrowing rental boots and that it was wonderful. So I went the next day right away. Like Zao Okama last year, I was moved by the breathtaking scenery. It was a truly great stay—enjoying both the magnificent nature and the delicious meals at the Facility. Thank you very much for taking such good care of us.

This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way. When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers. We would love to visit again. Thank you very much.

My first time at Zao Onsen. I love sulfur springs, and I thoroughly enjoyed both the indoor bath and the open-air bath. It was lightly raining, but they had a hat-like cover (like what Jizo statues wear) available so my head wouldn’t get wet. Thanks to that, I was able to relax in the open-air bath as well.\nThe meals were also excellent—Yamagata beef and all the other dishes were delicious. The rice was Tsuyahime, making for a high-quality dinner with local ingredients.\nThanks to the staff’s warm smiles and attentive service, I had a wonderful time.

Because it’s close to Zao, this was my first stay at this Accommodation. To put it mildly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air bath is excellent as well, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance of attentiveness and distance, and everything was impeccably clean—I truly enjoyed my stay.

This is my favorite Hotel, which I visit about twice a year. You can relax and unwind surrounded by nature. At night, if the sky is clear, you can see countless stars from the parking lot. The Onsen also has an open-air bath, and it was wonderfully relaxing. Meals are served buffet-style, and dinner in particular features many local ingredients. I enjoyed freshly prepared roast beef and tempura. The cold noodles were also delicious; I asked where they were sold and stopped by on the way home to buy some. For breakfast, I especially loved the yogurt—when I learned it was from a farm in Iwate, I visited there as well. Although our Room was assigned for us, it was spacious, which was great since we had a lot of luggage this time. Overall, it exceeded my expectations for the price.

Everything—from the hospitality and the Room to the dinner—was outstanding, and we were completely satisfied. First, the matcha tea and sweets served as a welcome were delicious. The steak kaiseki dinner was carefully prepared dish by dish, the meat was tender and very tasty, and although the portions were generous, we finished everything. The herbal tea also had a wonderful aroma and was very relaxing. Their commitment to ingredients from Noto really came through, and you could feel their love for Noto. The service was also excellent. The Room was just the right size, and we appreciated having a large table. When visiting Kanazawa, I would definitely recommend this Accommodation to many people. I would love to stay here again.

I have stayed here several times, and I am always satisfied with the Hotel staff, the Room, and the breakfast. The cakes and bread at the lobby lounge & boutique “Fountain” are reasonably priced yet very delicious, and taking them back to my Room to enjoy is something I look forward to every time.

I always stay at Naganohaku. The breakfast was as good as ever. The sake tasting in front of the front desk was nice with snacks, but it would have been better if I could have tried four varieties. I will stay again.

Nestled in lush mountain greenery, this was an Accommodation where the mind truly unwinds. The Room, filled with natural light and comfort, offers beautiful views through large windows—and simply gazing at the greenery beyond makes you feel pleasantly removed from everyday life. Most memorable of all was the Onsen. As I surrendered to the water bubbling up from beneath my feet, its gentle mineral quality seemed to seep slowly into my body, and I could truly feel the unique restorative power of Tsuta Onsen. The meals featured an abundance of local Aomori ingredients, allowing us to savor the richness of the region in every dish. The tasteful calligraphy and paintings by Keigetsu Omachi displayed throughout the building also conveyed a deep sense of this Accommodation’s history. Nature, Onsen, cuisine, and culture. Spending unhurried time with my family while surrounded by all of it became an unforgettable memory. I would love to return with my whole family again in a different season.

Unfortunately, due to the rain we couldn’t have a BBQ, but we still had a wonderful time. The villa alone was very comfortable, and we made many great memories. We really appreciated that apple juice, wine, rice, miso soup, and more were provided. Everything was delicious. The Onsen was also excellent; although it rained a bit, everyone went in twice—once at night and once in the morning. We thought we wouldn’t be able to roast marshmallows because of the rain, but the owner showed us how to do it using a siphon coffee maker instead! Next time, we’d love to stay again when the weather is sunny.

I stayed here again for the first time in five years. The food and service felt much improved, which was a pleasant surprise. For example, the rice at breakfast was excellent—among the best I’ve had in Yamagata. I also enjoyed chatting with the staff and had a great time. I’d like to visit again soon.

The facilities were kept very clean, and the staff were kind and attentive, so we had a wonderful stay. Just as we had heard, the hot spring water quality was excellent, and the open-air bath was fantastic. We would love to visit again. Thank you very much.

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

At this Hotel with wonderful interiors, I was able to relax in the Onsen, enjoy truly delicious vegan cuisine, and spend a very happy time. All of the staff were kind, helpful, and courteous—I was truly impressed. Next year, I’d love to stay for about a week and enjoy a slow summer vacation. It was such a lovely summer that it made me hope I could spend my retirement at a Hotel like this.

The Accommodation has a wonderful atmosphere and offers satisfaction that exceeds the price. At the entrance, there was a vending machine selling rare flash-frozen soba you can enjoy as if freshly made, as well as Matsumoto Sanzoku-yaki. They escorted me to my Room on the second floor and even carried my luggage. When I left, it was raining, but they lent me an umbrella and saw me off. Inside, the building has an extraordinary, getaway-like ambiance, with calming lights placed throughout the corridors and other areas. The toilets and washbasins are shared, but they are clean. There is also a large public bath with alternating hours for men and women, and if available, you can use a private bath at no extra charge. The water temperature is on the lukewarm side. Breakfast included many kinds of small side dishes, a large-nameko miso soup, and curry that was light yet flavorful; I heard it uses Indian spices. Next time, I’d like to try dinner as well.

We were able to fully enjoy the Onsen in the annex and relax with a leisurely dinner of creative Japanese cuisine. The amenities were well stocked, and there were also activities such as a kids’ playroom, fireworks, and stargazing, making it a family-friendly Accommodation. It would be even better if there were a private dog run.