전국 × 구시가지 산책을 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸

As many guests have said, this is an outstanding Hotel. From the moment you step inside, you immediately understand why it is the Imperial Hotel—thanks to the serene atmosphere and the refined hospitality of the staff. Our Room was a tatami-style Room in the North Wing, at eye level with Gion’s traditional Kyoto townhouses, and enjoying Kawakami’s breakfast there was such an elegant experience that we almost forgot we were in a Hotel. I have never written a Review before, but this Hotel was so wonderful that I simply had to.

This is a perfect Accommodation no matter when you visit. It was Kyoto in extreme heat, but thanks to your thoughtful care in many ways, we had a wonderful time. The pike conger is a must in this season; it is an additional-order dish, but highly recommended. We are planning to visit again in autumn.

I stayed for two nights on my first trip to Hakodate. The view was amazing, and everything—from the service to the Room—was excellent. The Hotel also offers loaner bicycles, and there are plenty of nearby options such as car rentals and convenience stores. It’s also within walking distance of the station. There’s a morning market just a short walk away, so I had breakfast there. When I arrived in heavy rain, they immediately lent me a towel, which really warmed my heart. Even though I went in and out many times a day, they always greeted me with a smile, saying “Have a nice day” and “Welcome back.” There was no waiting for the elevator, which made everything comfortable. The Room was spotless as well. This is a Hotel I would definitely want to stay at again on my next trip. Thank you very much!

We stayed in Yokohama on the first day, visited Yokosuka on the second day, and decided to stay overnight on the Miura Peninsula. The Accommodation is a renovated historic building, and it beautifully preserves the original design from that time inside—it was truly atmospheric and moving. Our child was also surprised at how spacious and clean it was. Miura may not have the flashy feel of other tourist spots, but we were impressed by how many buildings have a nostalgic, old-fashioned charm. In the evening we went to a nearby seafood restaurant, and it was outstanding. I also highly recommend taking the Nijiiro Sakana-go boat tour. The staff at the Accommodation were very kind as well. Thank you very much.

We stayed with our child, and we truly appreciated the thoughtful attention to detail. They prepared futons for our child’s nap, and even provided a baby bouncer and a diaper trash bin, which made us feel comfortable and at ease throughout our stay. The meals were excellent, and we were very satisfied with both dinner and breakfast. We also loved that the soft drinks, beer, and other beverages stocked in the refrigerator were complimentary. Drinks were available after bathing as well, and we felt that every small service was well taken care of. All staff members were polite and attentive, making our stay pleasant from start to finish. This is a wonderful Ryokan where families with children can stay with peace of mind.

I was completely satisfied with this Accommodation! This was my first stay here. After reading Reviews in advance, I saw comments saying it was like a “stink bug Accommodation,” so I braced myself. But it wasn’t like that at all—there were a few stink bugs, but for an Accommodation surrounded by nature, having some insects is only to be expected, and it didn’t bother me. I almost felt sorry that the staff kept apologizing for the stink bugs. The food was absolutely delicious, and I’m very grateful that they sincerely accommodated an unexpected situation where I had to step away in the middle of the meal. The Room had a calm atmosphere with plenty of traditional Uchiko washi paper used throughout, and I was able to relax deeply. Breakfast also had a fun concept where you can compare three different types of eggs—I loved it! This is an Accommodation I’d gladly go out of my way to stay at again!

Thank you for taking care of us in the top-floor Room. The service, food, and Room were all wonderful. If we have the opportunity to travel to Oita again, we would love to stay with you again. Thank you very much.

I stayed here for a concert trip this time. Because of the concert end time and traffic, I didn’t arrive until 9:00 PM, and I ended up getting to dinner very late, but you welcomed me with a smile and I had a wonderful time. Breakfast was also delicious, and since I had some time before checkout, I was able to take a walk in Kenrokuen Garden across the street. The location is excellent, and above all, every staff member was smiling and seemed genuinely happy—I would definitely like to stay here again the next time I visit Kanazawa. Thank you as well for your thoughtful thank-you email.

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

Its kaleidoscopic beauty resonates deeply in the heart. Exquisitely prepared with sincere care, the cuisine is truly delicious. A beautiful garden that reflects the seasons—so captivating you could gaze at it forever. Elegant summer décor that lets you fully experience Kyoto’s traditional culture. Hanging scrolls, ikebana, and a beautifully arranged Room down to every detail. The head chef, attendants, the young proprietress, and the proprietress herself offer warm, attentive hospitality with genuine grace. Thinking that all of this beauty is an expression of love for each guest fills me with freshness and gratitude. At Kikkawa, you can feel the refined spirit of Kyoto—an appreciation for making everyday life beautiful and joyful. It began as an Accommodation I hoped to stay at at least once in my life; before I knew it, this was my 11th visit. A superb culinary Ryokan I wholeheartedly recommend to anyone who truly loves Kyoto.

Not to mention the Facility, amenities, and meals, the hospitality was simply outstanding! From the moment we arrived at the Accommodation until check-out, we received truly exceptional service. This time, our main purpose was to visit Inuyama Castle and we chose this Accommodation for that reason, but next time we’d like to make staying here the purpose of our trip. Thank you very much for everything.

We had another very comfortable stay. We were soothed by everyone’s smiles and warm hospitality, the delicious meals, and the Onsen. The large public bath has everything you need, so it’s great that you can go empty-handed—it’s so easy and convenient. The Niagara wine we enjoyed in the lounge was also excellent! It was my sister’s first time at Otaru Furukawa, and she was very satisfied. Thank you as well for taking a two-shot photo of us in front of the Hotel! We usually enjoy a quiet couples’ getaway, but this time we left our car with you before check-in and enjoyed sightseeing in Otaru for the first time in a while. Furukawa is in a wonderful location right by the canal, and the view from our Room was lovely. Kojohama, Jozankei, and Otaru each have their own unique charm, and they’ve made us love Furukawa even more. We would love to visit again.

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

Thank you very much for your wonderful hospitality! We truly appreciated the Room upgrade, which made our stay even more comfortable and special. For the 60th birthday celebration meal, thank you for arranging a private dining room at the restaurant, allowing all of us to relax and enjoy a memorable time together. We are grateful for the thoughtful care shown by all of your staff. We would love to visit the newly renovated Brighton Hotel again. Thank you so much!!!

This is my second stay. After my previous stay, I mentioned a small concern in a comment, and I received a prompt reply, which left a very positive impression and made me want to stay again. During this second visit, I was warmly asked at check-in if there was anything they could help with, which made me glad I came. The hallway leading to the Room and the interior atmosphere were both excellent. I will definitely stay here again.

This Room is highly recommended for anyone who wants to enjoy a trip with a sense of history and charm. The entire Room was exceptionally clean—so much so that it made me wish I could live in a home like this. It was also a real highlight to see how everyone who assisted us carefully and lovingly conveyed the concept of this Accommodation. Breakfast was thoughtfully prepared, with dishes that reflected local and traditional flavors, leaving both my stomach and heart happy from the morning. Not only is the Accommodation itself wonderful, but I also hope you’ll take in the atmosphere around it as well. Every shop and street has its own charm, and you can truly feel the kindness of the people and the pleasant air. It became a place I genuinely want to visit again. Thank you for such a wonderful trip where we could stay at a great Accommodation and meet such lovely people. I won’t forget this connection.

Everything exceeded our expectations in every way. The Room was spacious, spotless, and very well maintained. Every staff member was friendly and provided warm, welcoming service. The meals were delicious, and the private Onsen allowed us to relax at our own pace—it was perfect. We would love to visit again in a different season.

Located by the harbor, the detached guest Room was quiet and relaxing. The open-air bath in the Room was also very comfortable. The cuisine was excellent and truly enjoyable, starting with deep-fried tuna collar. We could also feel the staff’s attentiveness, and we had a pleasant stay.

Spotlessly clean and excellent value for money. With the Plan including parking, I was able to check in with peace of mind. There’s nothing that can be done about it, but everything was perfect except for the squat-style toilet. Sorry—I’m not comfortable with squat toilets. In particular, the young woman at reception was very pleasant and incredibly soothing. I had a great check-in and check-out experience. Thank you so much!!

Obuse, the town of Hokusai and chestnuts, is known for its beautiful streetscape that feels almost like a theme park. We arrived a little early by car, so we visited Gansho-in Temple and Jokoji Temple before heading to Masuichi Kyakuden. The ceiling painting at Gansho-in—Katsushika Hokusai’s “Phoenix Glancing in All Directions”—was truly breathtaking. As soon as we pulled up in front of Masuichi Kyakuden, a staff member came right out and efficiently carried our luggage inside. The highly sought-after “Chestnut Dessert Suzaku,” which is notoriously difficult to secure, will be offered from 9/10 this year. Because guests staying at Masuichi Kyakuden receive priority guaranteed access, it becomes even harder to make an Accommodation Reservation for stays from 9/10 onward. Since our stay was before then, making a Reservation was easy. Stepping inside Masuichi Kyakuden, you’re immediately enveloped by the stately atmosphere of the kura storehouse building. Our Room was on the second floor; we chose the Relax Twin style. Despite being in a kura-style structure, it also has a terrace, with plenty of natural light and an open feel. There are also more traditional, calmer kura-style Rooms available; however, we were told they are designed with high ceilings to avoid any sense of confinement. Designed by architect John Morford, the Room is fully Western-style with extensive use of stainless steel—its glass-and-stainless bath is well worth seeing. Amenities are L’Occitane; the refrigerator includes complimentary drinks; plus coffee and tea—everything you’d expect from a high-end Ryokan-style stay is provided, making the Room very comfortable. For dinner, we walked about three minutes to Obusedo Honten (part of the same Masuichi group). Every dish showcased the head chef’s experience and refined sensibility. The soup course, simmered dishes, and grilled items had a Kyoto kaiseki influence—above all else, the dashi was exceptional. The sashimi was fresh and perfectly seasoned as well. Local ingredients were used throughout for very high satisfaction overall. One note: the first items served—lightly dressed Kurakake beans and Matsumae-zuke—are not part of the course menu itself (just so you know). They’re clearly intended as snacks with alcohol—especially sake brewed by Masuichi Ichimura Sake Brewery within the same group—and both paired beautifully with their sake: firm Kurakake beans soaked in elegant dashi alongside Matsumae-zuke packed with rich seafood umami made each sip even better than before. In autumn Obuse becomes all about chestnuts; while we couldn’t try “Chestnut Dessert Suzaku,” we did get to enjoy “Mont Blanc Suzaku,” a Western-inspired take on Suzaku. It’s available at their affiliated shop “Entotsu.” We nearly gave up due to long lines but learned that overnight guests can make Reservations—so we were able to enjoy it without waiting. If you stay at Masuichi Kyakuden, be sure to indulge in one of their “Suzaku”-style chestnut sweets if you can. Overall it was an outstanding stay—we thoroughly enjoyed Obuse from start to finish.