전국 × 통나무집 숙소고객 서비스 평가가 높은 호텔·료칸

Our two Miniature Dachshunds had a great time running freely in the spacious dog run. The indoor areas were also dog-friendly throughout, and the owner kindly told us not to worry if anything got dirty, which really put us at ease. It rained unfortunately at night, but thanks to the covered area we could still enjoy a barbecue. The complimentary breakfast clam pasta was also delicious. Next time, we’d love to visit in winter and try the wood-burning stove and a campfire. Thank you very much for your wonderful hospitality.

It was my first time staying here, and it was excellent. I stayed with my dog, and the log cabin was very clean, odor-free, and comfortable. They came right away to explain how to use the BBQ, and their guidance was very thorough. The BBQ meat was delicious, and there was plenty of food—very satisfying. I would love to stay again.

I love this Accommodation so much that I stay almost every month. This month, I stayed as a birthday treat for myself. I am always impressed by the wonderful hospitality from the front desk and dining staff. Thank you for celebrating my birthday and for the message card and celebratory plate! Next time, I will visit with my husband for our wedding anniversary. Thank you in advance.

For the first time in five years, I came by myself this time. At home, I’m always thinking about what I have to do and rarely get a chance to truly relax, but the time I spent at your auberge made me want to pick up books that caught my interest and listen to music I don’t usually hear. It felt wonderfully refreshing—like stepping out of everyday life. The food, of course, was more than satisfying and truly worthy of being called an auberge. Thank you very much!

Just as everyone wrote in their Reviews, everything—from the surroundings and the building to the furniture and amenities—was high quality and comfortable, and we were able to fully enjoy a Scandinavian-style getaway. Coffee on the terrace while listening to the birds singing was amazing! The only disappointment was that there were no wine glasses!! They’re an essential item for our meals, so we would really appreciate it if you could provide them. Thank you in advance.

I thought it would be difficult to get there without a car, but there was a free Shuttle Service bus, so it was easy to reach by train as well. There was also a Shuttle Service to Sukayu Onsen, and I was very satisfied to be able to enjoy an Onsen with different water quality from the Hotel’s. The meals were all carefully prepared using local ingredients. The restaurant had a great atmosphere, and everything was delicious. All of the staff were very pleasant and helpful. Unfortunately, due to heavy rain and wind on both days, we couldn’t use the Hakkoda Ropeway, but we were able to relax at the Hotel until it was time. We had a wonderfully relaxing summer vacation. Thank you very much.

We were soothed by the greenery visible through the large windows and enjoyed a relaxing, luxurious stay. The weather was great, and it was wonderful to have tea and breakfast outside while listening to birdsong. We were also deeply moved by an unexpected surprise—a herd of deer came to graze nearby. We would love to visit again.

Stayed in a cottage with dinner and breakfast included. The cottage was spacious and very relaxing. I initially worried that relying on the Shuttle Service to the restaurant and Onsen Facility might feel restrictive, but it was completely stress-free. Whenever we needed anything, they picked us up in about five minutes, which actually added to the sense of luxury. The staff provided top-tier service throughout, including in the restaurant. Room service was also available, and anything we needed was delivered promptly. When Wi-Fi didn’t connect, they quickly brought a pocket Wi-Fi. The lamb BBQ course dinner featured exceptionally tender meat with a great variety of cuts. The food—both dinner and breakfast—was outstanding in quality and flavor, far beyond expectations. The drink selection was excellent as well; I especially enjoyed being able to try local wines. As it’s attached to a prestigious golf course, the buildings—including the clubhouse—are beautifully appointed and worth appreciating from an architectural perspective too. The biggest pleasant surprise was that the Onsen is free-flowing natural spring water with no added water—it truly warmed me through. There’s also a proper sauna. If it hadn’t been such heavy rain, I would have loved to take a walk through the woods. I also wish I could have tried feeding logs into the stove (not possible in summer). Those are my only regrets.

We stayed for one night with my daughter’s family, our grandchildren, and our Chihuahua. The Room was clean and spacious, and the kids and our Chihuahua were running around happily!! We were very satisfied to enjoy a BBQ on the covered terrace without worrying about the weather. Breakfast arrived warm in the delivery box, so we could eat right away—and it was delicious! The bathroom was also spacious, and we all enjoyed it together. Unfortunately, it rained so we couldn’t use the dog run, but we’d love to come back and try again! We’ll definitely stay again as a family.

We stayed here as a family of four—my husband, my mother, my son, and me. There is a supermarket called Himawari Market nearby, as well as a bakery called TRIFFLE, so we had no trouble at all even without meals included at the Accommodation. The bed sheets were soft and comfortable, and we really enjoyed staying in this log cabin with its clean wooden scent! Thank you very much. We would love to stay again!

To escape the Tokyo heat, I visited Oku-Nikko again this year. With concerns about bears, I chose this Hotel because both the open-air bath and the guest rooms felt safe and reassuring. It was my first stay in several years, and perhaps due to the renovation, the room, baths, and lounge were all very clean, making for a comfortable Hotel stay. The meals were delicious; if I had to mention one thing, I would have appreciated a Japanese-style option on the second night of my two-night stay. I would definitely like to stay again.

We stayed with the 1-night, 2-meal plan with BBQ included. The trailer house felt quite old and slightly tilted, but it was more than made up for by the attentive upkeep and cleanliness, so it didn’t bother us at all. The air conditioner worked well, and our family of four had a wonderful evening. Both at check-in and during meals, the service was excellent—it reminded us that what makes a trip truly great isn’t just the Facility, but the people. Thank you very much for your hospitality.

We stayed here for a trip to Yamanashi. We stayed two nights, and it was disappointing not to see Mt. Fuji from the first day, but on the last day we could see Mt. Fuji perfectly from the window! There are houses nearby, but it was my first time seeing Mt. Fuji so beautifully and I was truly moved. I think this is a log cabin with a spectacular view. The cabin has a cypress barrel bath, which feels wonderfully luxurious. This time we couldn’t see Mt. Fuji while bathing, but on a clear day it seems like it would be an amazing scenic bath! The public bathhouse directly across the street was also great.

We stayed here for a family trip. We have a small child and caused you some trouble in various ways, but the hostess always helped us with a smile. Not only the barbecue Facility, but also the well-maintained garden, the interior, and the delicious coffee—everything showed such thoughtful care, and we were truly impressed. Enjoying the chef’s delicious pizza and an abundant barbecue platter while looking out at Mt. Fuji was amazing. Thank you for an unforgettable experience.

My spouse and I stayed in a log cabin for two nights with our Toy Poodle. Although the cabin is pet-friendly, it was very clean and well maintained, and we were able to relax comfortably. The large public bath and restaurant are in the main building, but there is an easy shortcut, so it only took about 3–4 minutes from our cabin and was no problem at all. Dinner was a carefully prepared kaiseki meal—delicious and more than enough. The breakfast buffet also featured many handmade dishes using local ingredients, which we really enjoyed. The woman at the restaurant was cheerful and kind, creating a pleasant atmosphere during our meals. With plenty of greenery, it was a great environment for our dog as well, and he looked happy on his walks. We would love to visit again with our dog.

It was so lush and green that it hardly felt like Osaka, and it was incredibly relaxing. The staff were kind, and we had a wonderful time. Thank you very much. We will visit again.

Thanks to you, it was an amazing trip! Thank you. If I had one suggestion, it would be that the night sky might have looked even more beautiful if the streetlights—or other lights—were dimmer after dark.

Although there was an issue upon arrival, the Facility staff responded promptly and were very helpful. I would love to visit again in a different season. Thank you very much.

I mainly travel in the Tokai region, and I was very satisfied with both the Facility and the price.

I stayed here on my motorcycle, and it rained that day, so I wasn’t sure where to park it. They kindly let me store it in the warehouse, which was a huge help. Thank you. It would have been perfect if the Facility had a coin laundry! If I’m in the area again, I’d love to stay here again.