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From the moment we arrived at the Hotel through to after checkout, your attentive hospitality continued without wavering, down to the smallest details. We are also deeply grateful to the concierge team for all their help. We enjoyed a truly wonderful time in a very satisfying set

Also, since it was a birthday, you prepared a wonderful birthday surprise for us, which truly moved us. The Room was comfortable, and although our main purpose was Disney, I’m glad we chose this Hotel. (My partner was very happy too.) The food was delicious as well. We’d love to

Lastly, what truly sets Sapporo Grand Hotel apart is its unparalleled hospitality. The staff are incredibly warm and attentive to guests' needs. Each staff member has their own charm, creating memories that build with every stay. As I make my reservation each time, I find myself

The surrounding bay area is perfect for a stroll, offering an urban resort experience while staying in Osaka City. The upgraded room provided as part of the Diamond benefits was absolutely fantastic, making me an even bigger fan. This is a wonderful hotel that makes you want t

The breakfast buffet is highly recommended. We were able to enjoy tea and snacks in the executive lounge until departure, and I truly felt it was worth staying on the executive floor. With this quality, the stay was really at a great price, and I am very satisfied. I will definit

I stayed for the first time. The room was spacious, and the Heavenly Bed was comfortable, allowing me to relax greatly. Although the number of food items and types of alcohol during the afternoon and cocktail time at the Executive Lounge was limited, the taste was delicious and s

The result? It was absolutely amazing! First of all, the tea in the lounge was delicious (super important). They offered herbal teas and decaf blends created by Lupicia, which were a delight for a tea enthusiast like me. Especially noteworthy were the herbal teas. While many h

I will definitely use it again next time. I want to complete staying in all the rooms on the Executive Floor. At the Executive Lounge, the staff's service is always excellent. There is a wide variety of drinks, plenty of food options, and everything tastes great—especially

We stayed in a Yokohama Floor Bay View Room on a high floor, and the view was wonderful—we could see both the ocean and the Ferris wheel. The Room was spacious, and it was very convenient that the bathroom had a separate bathtub and shower booth. The shampoo, conditioner, and b

We stayed at the First Resort for a Multiple Night Stay to celebrate my granddaughter's second birthday and visited Disneyland. We had dinner at the Hotel and they also prepared a birthday cake for us. We are satisfied with the courteous and friendly service of the Hotel staff. M

This time, it was a short stay for a KPOP live concert. Due to the time constraints, the hotel staff who assisted us during the reservation process were very resourceful, allowing us to have a smooth and pleasant stay. The room was very clean, and the shower room and bathtub we