전국 × 고객 서비스 평가가 높은 호텔·료칸 - 759페이지

It is understandable to have a security camera outside the entrance, but having one inside the entrance feels unnecessary, especially since the washroom is adjacent to the entrance and guests might walk around in pajamas. The accommodation is next to a residential house, so it doesn't provide a resort-like atmosphere. It feels more like returning to your family home. It takes over 5 minutes to get to Nagashima Resort, but this is within an acceptable range. I appreciated that towels were set in the toilet and each person was provided with two face towels. It would be even better if there were pre-set towels in the kitchen as well.

We stayed here for a one-night trip to Beppu with a friend's family. The accommodation includes a dining table separate from the bedroom and a spacious kitchen, making it suitable for hosting bring-your-own parties, though we didn't do so this time. Beppu Station is nearby, so you can find almost anything within walking distance. There are two sinks in the bathroom, which is convenient for larger groups. The room uses a number key instead of traditional keys for unlocking. Check-in instructions are sent via email, which might be challenging for older guests who are not comfortable with technology. Due to Beppu's typically narrow roads, the parking lot requires a short walk from the accommodation, which can be slightly inconvenient when loading or unloading luggage. However, overall it’s highly recommended as an accommodation option! One suggestion would be to improve the parking area as it was overgrown with grass and made it difficult to see the lines clearly.

It was very comfortable. The terrace had a large roof, and there were plenty of tables and chairs, so we really enjoyed the barbecue. The Room was also clean and stylish. Playing tennis on the court right in front was fantastic. However, it was disappointing that our request for a late check-out, which we had communicated in advance, had not been passed along, and the staff member who assisted us was not very pleasant.

I stayed at the accommodation with elderly neighbors. The BBQ area was on the second floor, so carrying luggage and preparing was a bit challenging for the older guests. There was no dining table on the second floor, only a table on the terrace, so I thought it would be nice to have a small counter. There were no cleaning cloths or dish towels available, which made it difficult to dry plates and pots. Next time, I plan to bring my own supplies. The Onsen was fantastic! The beds were spacious and very comfortable for sleeping. The elderly guests said they would love to visit again!