전국 × 고객 서비스 평가가 높은 호텔·료칸 - 757페이지

We enjoyed the stylish interior, elaborate dishes and tableware with a focus on broth, and the wonderful milky white Onsen. The only downside was that the phone was difficult to connect, and even when it did, it was automatically transferred to another Ryokan, so it was hard to get the information needed, and we had to hang up and wait for a callback. The website mentioned that there was a Shuttle Service to the nearest bus stop, but we were not provided with it and had to walk for 30 minutes. I understand that not having a TV in the Room might be a particular choice, but I still would like to have a TV. During the extreme Onsen tour, we were able to experience a wild and natural Onsen that is difficult to visit individually.

This was my first stay here. It feels like a condominium turned into an accommodation. During my 2-night stay, there were no major issues, but I did wonder what would happen in case of any problems since there is no front desk. 〇 Positive Points 1. It was closer to Tofukuji Station than I expected (only a 3-minute walk if you don't get stopped at the crossing). 2. The shared spaces like hallways and stairs were air-conditioned, which felt refreshing when returning from outside. 3. Most necessary amenities were provided. 4. The refrigerator, electric kettle, microwave, washing machine, bathroom dryer—all made it feel like staying in a home away from home. 5. You can soak in the bathtub while watching terrestrial TV (I didn't notice this on the first day). 6. Noise from other rooms was not much of an issue. 〇 Slightly Disappointing Points 1. The inside of the bathtub felt rough initially but became smooth after cleaning with the provided body wash towel and soap (perhaps cleaning could be improved). 2. The washing machine lid was detached with a note saying "The lid is detached but usable; parts are being ordered." However, it stopped midway during use and required some trial and error to operate (I read about this issue in Google reviews before coming; it seems the part has not arrived yet). 3. Again referring to Google reviews mentioning bedbugs—I bought insect spray as a precaution before heading out for sightseeing and found small unfamiliar bugs dead on the floor upon return (not sure if they were bedbugs). Issues like the washing machine lid or potential pests could likely be resolved with better preparation beforehand. Being just one station away from Kyoto Station and offering easy access via Keihan Line makes this accommodation incredibly convenient! I would love to stay here again!

It was my first time visiting Takamatsu, and the Room was clean and the access from the station was great—everything was wonderful! However, on the day of check-in I realized I still hadn’t received the QR code for self check-in. I searched my emails but it still hadn’t arrived, which made me anxious. I tried contacting Anabuki, but since it was the weekend I couldn’t get through by phone. Eventually, thanks to a friend who found a 24-hour support number, I finally got through, and the email arrived shortly before check-in time. Self check-in and check-out are very convenient, but the email arrived so late that it really worried me. Other than that, everything was great!