전국 × 고객 서비스 평가가 높은 호텔·료칸 - 755페이지

The facility was excellent, but there were issues with missing supplies and lack of management. - Despite being informed in advance that outdoor sandals would not be provided, they were available upon arrival after purchasing and bringing our own. - Water leakage from the air conditioner vent above the living room entrance. - Burnt-out light bulb in the living room floor lamp. - Poor drainage in the 2nd-floor bathroom, making it difficult to drain water smoothly. - No toilet paper or spare rolls in the 2nd-floor toilet. - Malfunctioning massage chair on the 2nd floor. - Complimentary water was stated as 500ml per person + one 2L bottle; however, for a group of four staying two nights, only eight 500ml bottles and one 2L bottle were provided. - No spare paper towels in the kitchen. - Insufficient towels provided overall. - Only a small amount of used olive oil available in the kitchen supplies. Attempts to contact via listed numbers resulted only in being told that confirmation with responsible staff would be needed without immediate answers—likely due to outsourcing management responsibilities—but stricter oversight is necessary as these issues inconvenience guests significantly.

It was great to enjoy a break from everyday life. The theater room was also a hit with the kids. At this price point, I would have liked more attention to seasonings and amenities. It was also a downside that some of the dishes were dirty. We used the BBQ area, but I’d like more outdoor chairs. The sauna was great, especially the spacious cold plunge. Since there are no windows in the sauna, it would be better if it were a bit brighter, but the interior layout was good.

We stayed for 3 nights with 3 families. 【Room】 The Japanese-style room could be divided with a roll curtain, making it very convenient to use as one room with futons laid out (each room also had its own air conditioning). The floors outside the Japanese-style room, toilet, and bathroom were concrete, which was cold in winter. I felt that thicker slippers would be nice. 【Amenities】 There were plenty of towels, so we didn't need to do laundry. The cooking utensils and dishes were sufficient for making breakfast. There were also spoons and forks for children, as well as plates with suction cups, which were convenient. Only salt and pepper were provided as seasonings, so you need to prepare oil and other condiments. The complimentary water, juice, Orion beer, and coffee beans were very delicious. 【Bath】 The bathtub was spacious and comfortable. However, in winter, when 3 families took turns using it, the water got cold by the end (since there was no reheating function), which was a bit inconvenient. The sauna, which was accessible from outside, was good for warming up a chilled body. (The pool was not available during our stay, but it looked spacious and the slide-like area seemed fun.) 【Service】 Check-in and check-out required going to a different facility (about 5 minutes by car), which felt a bit inconvenient. The hotel staff were pleasant. Despite mentioning various things, the atmosphere was nice, and each family member was able to spend their time comfortably. Thank you very much.

It may be better to allow guests to change whether breakfast is included by phone when making a Reservation. I was surprised to be told to simply Cancel the Reservation and make it again.