전국 × 고객 서비스 평가가 높은 호텔·료칸 - 727페이지

Although I checked in late, you kindly accommodated me. Thank you very much.

I was able to enjoy a quiet, relaxing Onsen retreat at my own pace. The host of the Accommodation was very kind, and the quality of the Onsen was excellent. I had also made a Reservation for next week, but an urgent matter came up and I can no longer go. I’m very disappointed. In the near future, I would like to make another Reservation.

The location was excellent, and it was a comfortable place to stay. One difference from other properties was that there wasn’t a full-length mirror. The grounds were spacious, and it’s a property with plenty of room to expand further.

We stayed here for our summer family trip to visit Aquas! The Room and Facility were clean, stylish, and relaxing. The meals were delicious, and we also appreciated the free drinks! The kids enjoyed the pool and fireworks, and at night we even saw shooting stars. We made wonderful memories!

Thank you for your hospitality. Thanks to the thoughtful care and service of all the staff, we had a very comfortable stay. Although the Facility is located on Atami’s characteristically steep slope, it is close to the station, taxis arrived quickly, and access was very convenient. The Facility itself may not be brand-new, but the Room was spacious, easy to use, and had an ocean view. The raised-floor style layout and the larger mattress bed were also very comfortable. The large public bath could accommodate about 3–4 people in the tub and around 8–10 people in the washing area; the water was great, and we appreciated the strong shower pressure. One thing we noticed was that the curtains did not block much light, so it was bright early in the morning and woke us up. In any case, we will visit again soon. Thank you.

I stayed for 3 nights to coincide with the Kyocera Dome live event, and the convenience was excellent. There are many restaurants in the surrounding area, which was great. The cleaning during the Multiple Night Stay was thorough, and there was a towel exchange. Amenities are fully equipped. There is a laundry and microwave on the first floor, and there is a smoking area outside. The toilet in the unit bath has a washlet, but there is no seat temperature setting, so it is cold in winter.

Reserved a one-night stay with no meals included for watching the Suzuka Circuit. The accommodation was new, clean, and very comfortable. It was quiet, allowing for a good night's sleep. Appreciated the disposable slippers provided.

The Room is equipped with a microwave, making it very convenient. Rooms facing the road may have noise from cars and trucks. The Room is more spacious and comfortable compared to a typical Business Hotel, but it would be more accessible if the price were slightly lower.

It feels like an old business hotel. There is no elevator, only stairs. Amenities include only a toothbrush, but you can get additional ones at the reception desk. There seems to be a microwave on each floor, with chopsticks available next to it. The room's air conditioner doesn't work well, and it was extremely hot at first. There is no hairdryer in the room, so you need to borrow one from the reception desk. It might be smoother if you request it during check-in as they are limited in number. The outdoor parking space can accommodate only three cars. It's better to secure your spot early by confirming via phone when making your reservation.

We stayed with two families! We made a Reservation for the rock-bath cottage, and it was very spacious with a wonderful natural wood scent. We used the river and the pool, so we wanted to hang our swimsuits in the Room, but there wasn’t a good place to dry them. It would be helpful to have a simple drying rack on the balcony. We chose the BBQ plan and brought extra meat thinking it might not be enough, but it was much more filling than expected and we couldn’t finish it! The rock bath was also spacious, and the kids were thrilled. Thank you very much.

The maisonette-style room instantly lifted our spirits the moment we walked in. The view of Mt. Fuji from the bath was also spectacular. However, one thing: the cleaning wasn’t thorough. There was trash left on the balcony, and we even found potato snack crumbs under the cushion of the massage chair.

I used this Hotel for the Expo. My wife contacted the Hotel in advance to confirm some details, and the staff member who answered was very kind and knowledgeable about the Expo, having been there multiple times. They provided us with helpful information. Since we had large luggage, we asked if they could hold it before check-in, and they kindly stored it both before and after check-in, which was a great help for our visit to the Expo. The room was clean, and being located near the station made it very convenient for transportation. If I have another opportunity like this, I would definitely use this Hotel again. Thank you to the staff member who kindly assisted us over the phone, as well as all other employees for their excellent service!

It was a small Hotel, but the shower room had been renovated and was very clean. Even though I made a same-day Reservation, it was great value for money and I was very satisfied.

Despite the low price, the bath, toilet, bed, TV, and quietness were all comfortable with no issues. I also think the breakfast is good for the price.

Close to Nakasu’s nightlife district, yet quiet and relaxing. Simple and clean—everything experienced travelers need, and nothing more. With self check-in, a number-lock entry system, and only basic amenities, it may not suit guests expecting full service.

Stayed for one night to watch a tennis match in Ariake. The Room was smaller than expected with no space to relax, but it was fine since I only needed a place to sleep. The amenities were eco-friendly (no individual packaging, etc.), but as they were from Crabtree & Evelyn, the scent and usability were excellent. I didn't use the dinner service, but I did enjoy the breakfast buffet. The variety and taste were more than satisfactory. The breakfast venue was crowded, so there was a short wait. The front desk staff were efficient yet polite in their guidance, which was very pleasant. The complimentary cookies were also delicious!

First, head to the main building to check in. Check-in was quick, and after parking the car it was just a 1-minute walk to the villa. The exterior was simple, but the moment we opened the front door, a breathtaking view spread out before us. There were two fluffy beds upstairs and one downstairs, plus a futon set up for one person in the Japanese-style room—we were excited deciding where to sleep. Since we checked in toward evening, the sunset was stunning and incredibly relaxing. This time we made a Reservation for breakfast only, and it was delivered around 9:00 a.m. the next morning. The portions were generous and left us happily full from the start of the day: delicious sausages, yogurt, plenty of salad, scrambled eggs, and rich corn soup—everything was outstanding. We ate at the first-floor counter while looking out at the ocean, which was perfect. You can also step straight out to the beach in seconds, so we were completely satisfied.

The best part was having free all-you-can-drink alcohol and other beverages available right in front of the reception after a long drive. The dinner buffet didn’t have an extensive variety, but it was satisfying, and here too, there was unlimited alcohol. The bath left my skin feeling smooth—such a great experience! Although the staff were foreigners, they were well-trained and very polite. If I had to mention one downside, it would be the weak Wi-Fi connection. Other than that, I was satisfied and would love to stay again!

The front desk staff are kind and attentive, and a free dinner is also provided. There are supermarkets nearby, which is very convenient. McDonald’s and Osaka Ohsho are also within walking distance! The paid breakfast options, including curry, are very helpful. I would like to stay here again.

As the stay approached, I checked the reviews and found many negative ones, making me feel nervous and uneasy until arriving at the accommodation. I stayed during the year-end holidays, but other review sites mentioned that by late November, a pump failure had caused the large public bath to be unavailable, and guests were shuttled to another accommodation. This made me anxious, so I contacted the accommodation a day before my stay. They assured me that it was no longer broken, but I still felt uneasy... In the end, I was pleasantly surprised in a good way! I chose a room with an open-air bath. While it's true that the room itself is old, the open-air bath was spacious and absolutely fantastic! The private baths also offered beautiful views of Mount Yufu, and contrary to some negative reviews about water temperature issues in both private baths and public baths, everything was at just the right temperature. The staff seemed genuinely dedicated to improving their services; their efforts were evident. During meals, there were plenty of staff members available who promptly responded to requests like refills—making dining very pleasant. Thank you for allowing us to have such a comfortable stay!