전국 × 고객 서비스 평가가 높은 호텔·료칸 - 722페이지

We stayed as a group of four men without meals. The male staff at the accommodation provided excellent service. The room was a 6-tatami mat room in an annex with some age, but it was well-cleaned and satisfactory. The view from the entrance was beautiful, with clear weather allowing us to see both Mt. Fuji and Oshima Island. Next time, we would like to stay with meals included!

I stayed here to cheer on my son at the Inter-High. The Hotel felt modern in every way—unmanned check-in, an elevator with touchless buttons, door access by entering a PIN code, and a shower room without a bathtub. Since it was my first time using these features, I was a bit confused from check-in to entering the Room, but I managed by reading the emails. I was very satisfied to have a stylish Room with a double bed all to myself. However, since most of the Room is taken up by the bed, it would probably feel cramped for two people.

We ended up staying an extra two nights after the Nagaoka Fireworks. The location is very convenient for street food in Teradomari, fishing at the fishing port, and nearby beaches. The Facility itself is new and clean. The parking instructions were a bit hard to understand, but there is also parking in front of the Facility, and it seems fine to park there. The bath is not an Onsen, but if you look around, there are plenty of hot springs nearby. Highly recommended for international guests as well. We would love to stay again!

The convenient location near the station is a plus, and the Hotel offers Wi-Fi, large beds, and TVs. There are many free VOD titles available, including some of the latest movies, making for a relaxing stay. For domestic travel, APA Hotel is always one of my top choices. I was too tired and went straight to bed, so I didn't use the bath.

Conveniently located near the station with plenty of restaurants nearby. I look forward to staying here again when I'm in the area.

Close to Shizuoka Station, this place is convenient. The Room was clean with no issues. The Room bathroom also has a soaking tub, which was nice.

Thank you for the wonderful experience at the end of the year. I requested a hotel with a view of Mt. Fuji, and this one seemed perfect! Even from the room on the second floor, Mt. Fuji was fully visible through the window, and I was deeply impressed by how much I could enjoy and admire it from there! In the past, I’ve stayed at accommodations with views of Mt. Fuji from Lake Kawaguchi (with an open-air bath in the room), but sometimes the angle wasn’t ideal... Here, you can truly appreciate a clear and beautiful view of Mt. Fuji’s shape! I chose a plan with breakfast only, but for dinner, we went to a nearby Houtou restaurant! The breakfast offered both Japanese and Western options and was very satisfying! The biggest gratitude goes to all staff members for their excellent service—definitely 5 stars!!! Although I am Japanese, there were staff at reception who seemed skilled in languages, always smiling throughout our stay—it made me feel so comfortable! Since it was during New Year’s season, they had lucky bags available for purchase; when I bought one, I couldn’t believe how luxurious it was—it felt like such an amazing deal! Thank you so much!!

At first, I wondered what I’d do if I forgot my key card when going to the restroom since there isn’t one in the room, but I got used to it quickly. As you’d expect in Hokkaido, the lobby, lounge, and restaurant have high ceilings and feel spacious, making it feel wonderfully luxurious. The half-buffet with a choice of main dish was very filling and left me completely satisfied. It’s also very convenient, with a supermarket next door and a convenience store right across the street.

One person had to be a No Show at the last minute, but they calculated the Hot Spring Tax only for the number of guests who stayed, which was very kind. An overseas staff member assisted us at the front desk, and their language, guidance, and service were excellent—I was truly impressed. The Room was also divided into two separate areas inside, each with its own door, which solved my husband’s snoring issue. There was a large public bath and a microwave as well, which was convenient. It was a bit disappointing that the parking lot can fit only four cars when parked tightly, and that the futons were thin. I think it would be even better if thicker mattresses were introduced. That said, the hospitality was truly outstanding; I work in customer service too, and it made me want to learn from them. Thank you very much for taking such good care of us during our stay.

The Room, bathroom, bed, and TV are all spacious, creating an amazing sense of openness! It’s a short walk from the airport, but when I mentioned I had an early morning, they kindly accommodated my breakfast time. I was very satisfied and would love to stay again if I have the opportunity.

What made me decide to stay this time was that the Room had both a microwave and a washing machine! Some Hotels have laundry Facilities in the building, and some have a microwave in the lobby or in the Room, but it was eye-opening to find a Hotel where I could use both privately inside my own Room for the first time. It was truly convenient not having to deal with shared machines being in use and not knowing when they’d be available. The washer also had a tub air-dry function, which helped shorten drying time and was a big help. I also wanted to eat gyoza for breakfast in my Room! In Utsunomiya, I ate dinner at an eat-in place, then took gyoza to go and reheated them the next morning—it was delicious. This is something I couldn’t have done without an in-room microwave (I didn’t want to carry it down to the lobby), so my little wish came true. I’ve used unmanned check-in before, but this was my first time at a Hotel with no staff on site at all, which really surprised me. However, I had read Reviews beforehand about it being “unmanned” and requiring face photo capture, so check-in went more smoothly than I expected. If I hadn’t known anything in advance, though, I might have panicked. Many Hotels seem to have cramped unit-bath tubs, but this one was spacious and didn’t feel tight at all—really nice. I usually have trouble falling asleep, but maybe because of the bed and overall space here, I slept soundly from 10 pm to 6 am and surprised myself. The only thing I really want to mention: although the Rooms are non-smoking indoors, there was a huge ashtray stand placed right in front of my door. Even just opening the door briefly while moving luggage let cigarette smell drift into the Room, which was truly disappointing. Why is it placed there? It seemed randomly placed and unfortunately ended up right outside my Room—and since I hate cigarette smoke, that part made me sad. Even smoke from someone smoking far away outside another Room drifted into mine sometimes; having it right in front of my door was nothing but unpleasant. I’d appreciate it if you could consolidate smoking into one designated area or create an enclosed smoking room like a small booth. Overall it was very good. I’d like to stay again.

We stayed for 2 nights and 3 days with two adults and two children. The Room was clean and spacious enough for four people. There was also a hammock and an attached bath, so the kids had a great time. I didn’t use it myself, but there was a powder room by the toilet, which I think would be very convenient for young women. Above all, the meals were delicious and generous in portion size—breakfast was more than we could finish. Since we stayed two nights, they also changed the menu slightly, which we really appreciated. Thank you very much.

This is my second stay. The Room is thoroughly cleaned, feels very fresh, and is extremely comfortable. However, the stairs are steep and there are steps, so it may be a bit difficult for guests with weak legs or mobility issues. That said, the best part is that natural Onsen water comes directly from the bathroom faucet. It’s a private Onsen bathroom. The water temperature is just right, so you can soak and relax at your own pace. Lake Suwa spreads out right in front of you across the road from the building—amazing views. It was cherry blossom season, and we were able to enjoy hanami at a leisurely pace. It was a very comfortable trip.

The Onsen was so relaxing! The Tateyama view in the morning was beautiful. Breakfast—the curry, yogurt, and croissants—was delicious.

The Facility and amenities are minimal, so it's recommended to bring what you need. The Facility is old, but its convenient location near the station and the delicious complimentary breakfast curry make it satisfying.

The Room was not very spacious, but it was compact and comfortable. We traveled by car and were concerned about finding parking near the entertainment district. However, there were several parking lots with a maximum fee of around 1500 yen during both daytime and nighttime, making it easy to park. It’s not a high hurdle!

The facility was clean, and the Onsen was excellent. The Onsen includes an open-air bath and a sauna. When my husband requested to go for an early morning run before the official opening hours, the staff kindly accommodated his request. Breakfast was buffet-style with a satisfying variety of dishes. The warm simmered dishes and dried daikon radish were delicious, and there were plenty of drink options as well. The milk, likely from the local Yatsugatake area, was rich and flavorful. The autumn leaves around the Hotel were stunningly beautiful. I would love to stay here again!

The Room had an ocean view with a great景色, and the sound of the waves was soothing. I wish the shop had more items, such as snacks and appetizers. I’d like to stay again!

The Room was clean, and although I expected it to be noisier, the noise did not bother me at all, which was great. The only thing that concerned me was mold on the shower curtain. Other than that, everything was good, and I would like to stay again.