전국 × 고객 서비스 평가가 높은 호텔·료칸 - 700페이지

We often stay in this type of villa because we’re a big family and we have a dog, and this place was the best. It’s a spacious single-story villa with a large garden, a fire pit, a sauna, and a clean, relaxing bath. The BBQ came with great-quality meat from a yakiniku restaurant, and the breakfast bread was from a proper bakery. It’s right in front of Lake Biwa. I’ll skip the small details, but everything was thoughtfully provided—we had no complaints at all. We felt truly refreshed.

As a new facility, everything was very clean and well-maintained. The interior design, including the long dining table and lighting, was sophisticated and stylish. The kitchen was fully equipped with appliances, utensils, and even seasonings, making it convenient for self-catering. Most importantly, turning on the faucet in the bathroom provided Onsen water—a delightful feature. The view was stunning, and soaking in the Onsen while listening to the sound of the ocean was incredibly relaxing. Although adjusting the water temperature could be a bit tricky at first, letting it cool down after filling allowed us to enjoy 100% pure Onsen without diluting it with tap water—highly recommended! One minor improvement would be clearer guidance regarding the Diamond Member wine benefit; however, inquiries were promptly addressed, which was appreciated.

This was my first time staying here. The Facility is new and very clean, and the sauna in particular was very comfortable, with oils and other items provided. As for the amenities, it was a bit disappointing that the frying pan was old, but there were no inconveniences at all overall, and everything was easy to use.

This Accommodation is ideal for traveling with a large group. From the spacious pool and huge sauna to the high-quality bedrooms, everything is exceptional. I have stayed at many Accommodations, but this one stands out as top-class in both scale and attention to detail. However, since check-in is done online, a website error caused delays during check-in. The staff kindly guided us over the phone, but I hope this issue will not occur on our next visit.

Everything exceeded my expectations, and I was extremely satisfied. The open view facing the ocean is wonderful. Surrounded by greenery, I was able to relax while listening to birdsong. The Room, decor, kitchen area, large TV, and amenities—everything was excellent. I used the sauna in the evening and again in the morning; it felt amazing. We also used the optional BBQ set, and we were able to grill deliciously over a high-heat burner. The deck for BBQ is spacious and feels very open. It’s a villa that makes you want to stay again. When you turn into the narrow lane leading there, there’s a sign saying “No U-turn ahead,” which made me wonder if I was going the right way. However, there was a parking area at the end, which was reassuring. I walked down the lane once to check beforehand but couldn’t find any signage guiding you to the property.

It was very luxurious to have the entire second floor to ourselves, but I felt the use of space was a bit wasteful. The room had the convenience of a business hotel, but with unlimited access to onsen with natural hot spring water, it could have been a luxury property with better use of space. There was supposed to be a drink service, so we didn't bring anything, but the fridge only had water as a non-alcoholic option. If I had known, I would have brought something. At least a vending machine would have been nice. They prepared plenty of bath towels for us, but since we wanted to soak in the onsen multiple times, it would have been nice to have a place in the room to hang the towels so we wouldn't have to use so many. The hot water and food were very good, so I found myself nitpicking on the finer details. That said, we were able to enjoy a luxurious time while maintaining the atmosphere of a pension or a guesthouse.

Because it is a new Hotel, everything was spotless. The breakfast was delicious, and we also enjoyed drinks during happy hour. There was a sauna in the bath area, and after bathing there was ice cream—everything was thoughtfully provided. We were absolutely delighted with this wonderful Hotel. Thank you very much for taking such good care of us. Everyone is saying, “Next time, it has to be this Hotel again.”