전국 × 고객 서비스 평가가 높은 호텔·료칸 - 683페이지

We used this place like a vacation rental. Since we visited Asahidake for hiking and Asahiyama Zoo, we chose this location as it was conveniently in between. There are supermarkets and drugstores nearby, making it easy to shop for groceries and daily necessities. The kitchen is equipped with a dishwasher, making it very convenient and comfortable to use. Additionally, the furniture was lovely, allowing us to relax and enjoy our stay.

I stayed in a smoking Room and appreciated being able to ventilate thoroughly through the window. I liked the charm of the old building, which felt relaxing. The atmosphere in the lobby is also nice.

With its historic ambiance, carefully prepared meals, and relaxing moments spent gazing out at the garden, it was a truly soothing stay.

The staff were very friendly, and there was a lounge where we could relax and enjoy tea at our leisure. The food was delicious, with just the right portions, and we thoroughly enjoyed the desserts as well.

Stayed in August 2026: 2 adults and 2 toddlers for JPY 15,810 with breakfast. As the title says. This is a very important point for guests, yet many hotels don’t seem to notice it at all. [In midsummer and midwinter, guests’ health can be affected by how clean the air conditioner is.] I hope you will continue to prioritize this. The Onsen was average (understandable given the low price). Breakfast was just enough to fill you up (also understandable given the low price). As for a one-of-a-kind experience: My wife accidentally dropped the breakfast tongs because their holder was unstable. When she informed and apologized to a female staff member in her 50s or so, she was told, “Please be careful,” which felt like surprisingly high-level customer service. It may simply be a local cultural thing, and I also felt that if I (a man) had done it, I probably wouldn’t have been admonished. Also, since she was serving food rather than working at reception where various types of guest interaction are required, it gave me the impression she spoke without much thought (no ill intent—more like “that’s obvious”). It was quite unpleasant, but I’m not dwelling on it. Because even though the room rate was affordable, the air conditioner was clean.

I missed the check-in email, but when I contacted them, they responded politely and even resent the email. The Room was clean, and we had a great time with the projector. From the 9th floor we could also see Tokyo Skytree, and it was amazing for this price. I’d like to stay again if I have the chance.

Close to the station. There are many convenience stores and restaurants nearby. There is a police box very close by, so you can feel safe. The Room is clean, and the air conditioning works well. There is an outlet near the bedside. You can turn off all lights from the switch by the bedside. As it is unmanned, you can come and go without worrying about others. It was very comfortable.

Many Hotels are non-smoking these days, so having a smoking option was really helpful! My mother and I were able to sleep comfortably together in the large bed. Please note that the bath is for men only. The front desk staff were kind, and it was great to relax in the Room. For breakfast, the only egg options were raw egg or Onsen egg—I would have loved scrambled eggs, a fried egg, or an omelet. Also, be careful because the elevator doors close quickly.

Stayed at the accommodation while enjoying cherry blossoms at Rakutenchi with my 90-year-old mother. A spacious room with a relaxing cypress bath. The food was excellent. The staff were very courteous, making it a pleasant trip. We also received admission tickets to Rakutenchi. My mother was delighted to see the beautiful cherry blossoms. Thank you very much!

A luxurious experience surrounded by vintage furniture in a spacious Room. Even though it was midsummer and hot outside, the temperature inside was comfortable with low humidity despite the absence of air conditioning, which was truly impressive. The fresh and clear air made the stay incredibly pleasant. It was an amazing opportunity to experience living in an ideal Room like this.

The room is not spacious, but it is just right for use with No Meals Included, and the bathtub is not cramped even for two people. It might be deep for children, but I think it's not a problem if you adjust the amount. It was a cold day, and I turned on the floor heating in the morning, but the alarm kept ringing, and I ended up having to wait for the staff to come; it would have been nice to have a word. However, I was very satisfied. There were several records of foreign guests on the intercom, so it might be helpful to have clearer instructions on how to use the key at the entrance!

Because the door is unlocked using a PIN sent by email, we were able to use the property without any check-in procedure. When we opened the front door, we were welcomed by a pleasant aroma scent. The Facility was new, very clean, and wonderful. We fully enjoyed the pool and sauna as well. We brought our own float ring, but there were two large float rings provided, so it felt like we didn’t need to bring one. Since it was summer, we expected lots of insects at night, but there were surprisingly few, and insect spray and similar items were provided, so it wasn’t a problem. In the middle of the night, a large insect hit the window glass; when I looked in surprise, it turned out to be an approximately 10 cm rhinoceros beetle—amazing. There were also a few small frogs by the poolside, but they actually felt cute. The star-filled night sky was also wonderful. There is also a washer-dryer machine, which was convenient for drying swimsuits and more. Since it’s in a residential area, it can’t be helped that there’s no view or Onsen on site; however, Kujukuri Beach and an Onsen are nearby as well, so we enjoyed them together. There weren’t any particular negatives; if I had to mention something, the bed length felt a bit short vertically, and because the curtains are thin it gets bright in the morning and you may wake up early.

Everything was excellent overall. The location is right in front of the ocean, and you can walk to the beach. We enjoyed a luxurious stay with our dog. The BBQ ingredients were also very delicious. It would be nice to have lights by the pool and a microwave. We would like to visit again.

It was very clean, and we had a great time! There was a tent outside, so we could enjoy a comfortable BBQ even in light rain! With floor heating, it seemed like we could stay comfortably even in the upcoming cold season. The staff were also kind.

A luxurious accommodation featuring a unique wood-fired sauna. The sauna is in a separate building, equipped with nearby shower rooms and toilets for convenience. Towels and water are readily available throughout the property, ensuring ease of use. The main accommodation building boasts high ceilings and includes standard showers, a bathtub, and washbasins. The entire space is impeccably clean and stylishly designed. Sleeping arrangements include two double beds, making it ideal for couples or married pairs seeking a relaxing getaway. Both the accommodation and sauna receive top marks, including the staff's attentive service. Nighttime outdoor relaxation under the starry sky is exceptional; clear weather will enhance your experience. The dinner focuses on barbecue dishes with satisfying quality and quantity; however, as some staff members are relatively young, there were areas for improvement in customer service—such as providing an overview of the course menu beforehand—that could be considered for enhancement.

Used by seven of us for a family trip during summer vacation. The view of Mt. Fuji from the Room was amazing. The Room and tableware were spotless—nothing to complain about. When the vending machine didn’t return change, the staff responded very quickly and politely. We’d love to stay again.

I was a bit worried after reading the reviews, but the accommodation turned out to be even more wonderful than the photos. The room was very clean, and even as someone who is slightly germ-conscious, I felt comfortable staying there. The staff were polite and flexible with changes to the check-in time. The accommodation provided rare amenities like cleaning tools and laundry detergent, which are uncommon in hotels. The appliances were all high-quality brands like Panasonic and Balmuda, which impressed me. The sauna allowed for löyly sessions and had adjustable temperature settings for added comfort. The breakfast plan included meal vouchers usable at partner restaurants, which required a bit of effort but offered great flexibility in return. Since it’s surrounded by nature, geckos might appear occasionally, but that only added to the charm of my stay. I would love to stay here again!

The front desk staff provided excellent service.

The large public bath was excellent. I frequently use Route Inn hotels during business trips and am always satisfied. Thank you for your continued service.