전국 × 고객 서비스 평가가 높은 호텔·료칸 - 666페이지

Although it was my first stay, everything exceeded my expectations. The service was kind and made me feel comfortable. I visit the Tateshina area every year for an event, so this is an Accommodation I would like to stay at again.

The women’s large public bath is very small—more like a small bath. When we went around 9:00 p.m., all 12 lockers were already taken, even for our parent-and-child group. When we entered the bathing area, all three shower stations were occupied and three people were waiting; when we joined the line, it became six. It was my first time having to wait in a naked line in the bath area. By the time we finished, there was a line for lockers stretching out into the hallway. It was so hectic that we couldn’t even think about enjoying the view. If capacity is limited, I wish there had been some kind of limit on the number of users or clearer notice that it gets very crowded—we would have reconsidered using it. Everything from the front desk to our Room had a great atmosphere and was comfortable, but the bath alone was shocking.

The room was very cold... I had a multiple night stay, but the room was not cleaned. Furthermore, there was no linen exchange. I had to go to the front desk myself to receive new ones. It's a shame that the service doesn't match the great location...

The Room was average, but the bath salt service was a nice touch. Breakfast left a great impression: we were served a “Hakata Tamatebako,” a set featuring several small dishes made with local ingredients. The restaurant staff were cheerful and courteous, making for a pleasant meal.

The room has a modern air purifier, and even my non-smoking partner said the cigarette smell didn’t bother them. Securing a parking space was a bit difficult. There is an affordable fully automatic washing machine on the second floor of the building. There is only a unit bath, but the shower temperature control is excellent, and amenities such as a hair dryer are well provided. Best of all was the very comfortable bed! There were three pillows and cushions, so I could find the combination that suited me. I felt it’s well suited for stays of several days.

I booked the reliable Route Inn because I wanted to take a relaxing bath. Since I wasn’t traveling by car, I took a taxi, which was an unexpected expense, but I’m glad I was able to unwind.

I stayed for more than 10 nights on a business trip. It looks like an older-style Business Hotel, but it was extremely comfortable. Breakfast was very satisfying. There were plenty of vegetables, and a great selection of morning drinks like vegetable juice and milk. The Room is a bit dated, but it stayed warm even when it snowed. I really appreciated that the amenities included masks. The other amenities were also far more extensive than at most Business Hotels—it felt very considerate of guests. When I asked the front desk to borrow an umbrella, they lent me one immediately. They were also pleasant when I left my key with them. Maybe because it’s a popular Hotel, there were many guests staying there. Highly recommended for business stays. I’d like to use it again.

The towels and bedding were comfortable. The Room had a raised tatami area, which was soothing after a long day. I would like to stay here again.

A very nice Hotel. The Facility is slightly old, but it is well-cleaned, and the equipment is user-friendly, making it a very relaxing Hotel.

We enjoyed being able to drink the Onsen water, the nearby Jigoku Onsen, and the many private family baths.

The bathroom is a bit small, but the other facilities are excellent. There are free laundry machines and rental bicycles, plus a microwave, IH cooktop, manga, and a water dispenser—everything you could need. This was my first stay while on the Shikoku pilgrimage, and it’s now my go-to Accommodation in Tokushima.

It was my first time staying here. The Room was very clean. The bath was also great.

Although it’s a bit dated, it’s well maintained and clean, the service is good, and considering the convenient location near the station and the price, it offers everything you need. Not everything is perfect, but overall I’d give it full marks.

Having an Onsen in the Room was wonderful. I only had breakfast, and it was a Western-style buffet similar to what you’d find at a Business Hotel. I was very satisfied with the value for money. I would like to stay again.

I currently live in Machida City, Tokyo, but my family home where I was born and raised is near this Accommodation. Whenever I visit home, I always use this Facility’s large public bath—it’s the best!

I have stayed here several times. At check-in, I was informed that the baths were renovated in May this year. One of the two baths has become very beautiful. Additionally, the shampoo, conditioner, and body soap are now provided by POLA. The previously slippery floor is now slip-resistant, and everything including the showers has been updated beautifully. The changing room is also spotless and lovely. I look forward to staying here again!

Despite significant delays due to heavy traffic, we were warmly welcomed. The Room and hallway were warm, allowing us to relax and enjoy a comfortable stay. Both the coffee and breakfast were delicious, and we ended up eating too much (haha). Thank you for a wonderful time.

I made a Reservation because I wanted to enjoy spiny lobster for my husband’s 70th birthday celebration, but when I asked to postpone due to his poor health, they kindly agreed even though it was at the last minute, which I truly appreciated. The meal was such a feast that we could hardly finish it, and everything was delicious—including rare dishes like deep-fried spiny lobster and live dancing kuruma prawns. They also served the leftover sashimi as a simmered dish the next morning. The private open-air bath was very spacious and clean, and we were able to relax and enjoy it at our leisure. Even when we left, they saw us off until our car was out of sight—an Accommodation that made us want to return.

After reading Reviews on various sites about this Hotel, I was prepared for a cigarette smell, but it was not an issue at all. The Room had a TV, microwave, kettle, two-door refrigerator, hair dryer, and a power strip with USB ports. The bedding and towels were comfortable to use. It takes about a 15-minute walk from Matsusaka Station, but within a 5-minute walk from the Hotel there is Gyutora (open until 9:00 PM), a drugstore, and a post office, which was convenient. The staff provided a thorough explanation at check-in. After check-in, you keep the key yourself and simply leave it before 12:00 PM on the day of check-out. As mentioned in some Reviews, there were partially eaten food items and drinks left in the refrigerator from the previous guest. Next time I stay here, I plan to check inside the refrigerator while staff are present.

The staff were very kind and left a great impression. The Room and other facilities were compact and clean. Although it requires a Reservation, we appreciated being able to use the large public bath.