전국 × 고객 서비스 평가가 높은 호텔·료칸 - 633페이지

I was surprised to find a silky, high-pH Onsen in Tokyo. I was very satisfied with the quality and spaciousness. The food at the on-site Ishifune Dining was also delicious and satisfying. The cottage offered the soothing sound of the river and fresh air—an excellent environment.

I booked without realizing it was an unmanned property, but they responded promptly via security cameras and provided excellent support.

I thought this was a traditional Ryokan, and the food was very good for the price. About half of the guests were international visitors, and I would like to stay here again if I have the chance.

We were satisfied with the meals, the Onsen, and the service. We were clearly informed that a group would be arriving later, which helped us plan ahead—so we could use the bath while it was quiet and manage accordingly.

We stayed for 4 nights and 5 days. The place was so clean that we were pleasantly surprised. It was very relaxing, and the appliances were well equipped, so we enjoyed living there comfortably. There was also a beach nearby where we could take walks, and we were very satisfied.

The Room size was average, but the amenities and air conditioning were good, and the staff were kind and helpful, so I had a pleasant stay for two days. Breakfast was also satisfying—these services at this price are great! I would like to stay here again if I have the chance.

This was our first stay at Ayunosato. I had been interested in this Accommodation for a long time, but never had the chance until this visit. In conclusion, it was a far better Accommodation than I expected. I also liked that free drinks were available. As it is an Accommodation by the river, we were able to fully enjoy the view from the terrace. I have a big appetite, so it would have been perfect if there had been an à la carte menu, but I was still satisfied with what was offered. The lobby’s design and atmosphere were great, and the staff were kind and attentive, which we really appreciated. We were able to relax in the open-air bath in our Room, and I was impressed that the washing area even had heated flooring. Since there were two of us this time, we could stay in a spacious Room and enjoy it to the fullest. It’s also worth noting that it’s close to the expressway with very little driving required.

We stayed for 4 nights. The Room was very spacious, with an unobstructed view—absolutely wonderful. Because there was a low table instead of a dining table, eating was a bit inconvenient, but it also made the Room feel even more open and airy. We planned to cook for ourselves, but it seems some Rooms have a small saucepan and others do not. We might have been able to borrow one if we asked, but we managed without it this time. (It would have been even better if plastic wrap had been provided.) One downside is that since it’s by the sea, the humidity is high, and because it faces west, laundry doesn’t dry easily. In that case, using the in-room clothes dryer in the bathroom worked well and dried everything nicely. Although our contact with Hotel staff was minimal, whenever we spoke to them they were attentive and considerate, which made our stay very comfortable. We would love to stay again for a Multiple Night Stay. Thank you very much for your hospitality!

I was able to spend a truly relaxing time during my stay. The Facility was very clean, and you can tell great care has been put into the interior and amenities. The sauna exceeded my expectations, and it was a luxurious experience to enjoy the outdoor air while feeling close to nature. The BBQ setup and kitchenware are also well equipped, so you can stay comfortably just by bringing your own ingredients. The surroundings are quiet as well, making this villa perfect for anyone looking to forget everyday life and refresh. I would definitely like to stay here again if I have the chance.

I recently stayed at “Garden Above the Sky” for 2 nights and 3 days. The moment I stepped into the living and dining area, I was blown away by the dramatic Yatsugatake views filling the entire wall of large windows. The spacious living room was incredibly comfortable, and the view from the bathroom was wonderfully open—simply outstanding. The kitchen is truly professional-grade, with excellent Facilities, and I really enjoyed spending time cooking. In the beautifully maintained English garden, my dog (a French Bulldog) was thrilled and ran around happily. Mountain weather changes its mood every 15 minutes or so, but simply watching it shift from the terrace or indoors was a luxurious experience that never got old. This is a special Accommodation where you can forget everyday life and feel completely refreshed in both body and mind. I would love to visit again.

I made a Reservation for a non-smoking Room and was shown to one, but the walls, carpet, and air conditioner smelled strongly of cigarette smoke. I couldn’t tolerate it and requested a Room change. In particular, the odor coming from the air conditioner was like the inside of a smoker’s car, as if it had soaked into the filter itself, and it became worse over time. They kindly accommodated my request to change Rooms, but it was disappointing because everything else was very satisfactory.

It was clean and well-maintained, and the front desk staff were kind and courteous, which I really appreciated. All Rooms are non-smoking, and since I don’t smoke, it felt especially fresh and comfortable. I would definitely like to stay here again. Thank you very much.

Good hotel. Kind staff. Clean and user-friendly. However, please note that with the IKYU UI, even if you make a reservation for the main building, you may be assigned to the annex. The annex is about a 5-minute walk but is a completely separate building.

I chose this hotel for my business trip, considering its convenient location. It is close to the Yui Rail station and surrounded by many restaurants and convenience stores. The room was average, but the bathroom, though a unit bath, had a surprisingly large bathtub for its size, allowing for a relaxing soak. The breakfast the next morning was delicious and well-balanced as others have mentioned. While many hotels nowadays offer buffets, this breakfast was impressive given the accommodation fee. When I thanked the staff who prepared and served my breakfast as I left, they kindly responded with "Have a safe trip," which made my morning pleasant. This has become one of the hotels I would like to stay at again in the future.

1. I would be happy if the breakfast price were a little lower. I’d like to take my time and enjoy everything, but mornings are busy, and sometimes I’m not feeling well, so I can’t eat enough to feel it’s worth the cost. 2. Also regarding breakfast: I wanted to drink Japanese tea but couldn’t find it, so I asked a staff member. The reply was rather curt: “The drinks (including tea bags) are only here and over there (such as juices).” Could you please provide Japanese tea bags? 3. About the changing area by the bath: some guests don’t dry themselves properly after bathing, and puddles form in front of the lockers. This isn’t very hygienic, so I hope you can add measures to encourage drying off or use flooring that prevents puddles from forming. Overall, it’s a good Hotel—please keep improving even further.

I’d been curious about it for a long time, so I was happy to finally stay here. The dinosaur at reception was so realistic that when I came back to the Hotel, it startled me for a moment and made me laugh—but the lack of pressure from having no staff around actually suited me. The bath and toilet were separate, and having a sink in the sleeping Room felt unique and was surprisingly nice! That said, I noticed an unknown bug on the wall right after entering, and due to the wallpaper design, a bit of dust stood out. Overall, it was very good! Also, I accidentally went to the Osaka location first, but a staff member kindly gave me a map and I was able to make it to the Shinsaibashi location. That reassured me that there’s no need to worry even though it’s unmanned. I’d like to use it again.

It was nice that the pajamas came with pants. You can enjoy delicious free bread for breakfast. I would be even happier if there was soup in addition to coffee.

It was my first time staying at an APA Hotel. As expected in Tokyo, the Room was not very spacious, but it was clean, and the staff were very kind. I would love to stay here again.

Conveniently located, affordable, and spacious Room. The staff's flexible and accommodating service is excellent, making the stay very comfortable. A Hotel in the city center with parking is a great bonus. *Please note that the parking system requires self-operation as per instructions. Would definitely love to stay again if timing allows! If I had to mention one thing: There were no outlets near the unit bath or full-length mirror, which made it inconvenient for using a hairdryer (the desk position doesn't provide good lighting).

Due to a family bereavement, we made a Reservation for three Rooms for our family. I wrote in the request section that we would prefer to be on the same floor if possible. We were told that there was a newly renovated Room available, and that they upgraded us compared with what we had booked. However, they also warned us: “The doors may be hard to close, so please be careful.” The door of the Room I used closed properly, but it did seem that the other two Rooms needed a firm push for the lock to catch. I was glad we had been informed at check-in. *At check-out, I saw staff adjusting doors on other Rooms on our floor, so it may be fixed now. There were books on the even-numbered floors, and the kids borrowed Chiikawa. They probably didn’t have much time to read, but they seemed happy. Breakfast was at Cocos on the first floor. The selection wasn’t large, but the waffles and unlimited drinks were very popular with the kids as well. Across Route 1 there is a convenience store and My Basket; there’s a bus stop right in front; and Magome Station is next door. It’s a very convenient Hotel for quick shopping and transportation. We also appreciated the coffee and tea in the lobby.