전국 × 고객 서비스 평가가 높은 호텔·료칸 - 631페이지

At this price, with a 12:00 checkout and breakfast included, I thought it was excellent. I worked remotely in the morning and was able to do so comfortably with the sofa and table provided. Since it's located in a busy area, whether that's a plus or not depends on the individual.

I visit Kofu several times a year, but this was my first time staying at Route Inn. The exterior is a bit dated, and the Room was small, but the shared areas were well-cleaned and tidy. Overall, I was satisfied with my stay. However, during check-in, to ease congestion at breakfast time, I chose the last time slot from four options (based on staff recommendations for less crowded times). Unfortunately, it felt rushed within the 30-minute breakfast period and I couldn't relax. Additionally, in the morning bathhouse, the water temperature was lukewarm—perhaps due to adjustments for the heatwave—and it wasn't warm enough to heat up my body in a short time. The front desk staff were very kind and attentive; their service left a positive impression. I would like to stay at this Hotel again. Thank you!

This was my second stay, and it was relaxing again. I have stayed at other accommodations in Zao Onsen several times, but this accommodation is highly recommended in every aspect—Onsen, meals, and price. During my previous stay, the elevator directly connected to the open-air bath was out of order, which was inconvenient. This time it had been repaired, making access from the room to the open-air bath smooth—I ended up using it five times. Both dinner and breakfast were served as set meals, and we were very satisfied with the quality and variety. We stayed as a family of three and felt refreshed in every way. We will definitely return. Thank you again for a wonderful stay.

Both the cuisine and the service are excellent. The Room has a traditional Japanese farmhouse style, and we were able to relax.

I visited with my mother. First, we were soothed by the lush green scenery, and thoroughly satisfied with the unique buffet selection. We kept saying "so full!" while enjoying the all-you-can-eat crab. Soaking in the Onsen, I was able to give my mother a truly wonderful experience.

From 5:00 pm to 9:00 pm, you can enjoy complimentary curry service, so it feels almost like dinner is included. If there were a large public bath as well, it would be perfect. Also, the front desk staff were very friendly and pleasant.

Road bikes are welcome in the Room! The elevator is spacious, so your bike won’t bump into anything. There’s a FamilyMart in the covered shopping arcade a short walk away, and a pharmacy just 1 minute on foot, which was very convenient. Breakfast is on the 2nd floor of the annex building, and you can take coffee back to your Room in a paper cup. I also came for lunch, and it seemed like a very popular restaurant with lots of locals. The bus stop for Tottori Sand Dunes is also very close by, so you can leave the Hotel right on time.

We stayed nearby sports facilities for the FY2026 Hokkaido Sports Tournament, with great access and convenient on-site parking.

The lobby and all indoor areas are spacious, and the kids’ play area in the lobby makes it easy to relax. The parking lot is also large—it was extremely comfortable.

This is my second stay. The Room is the largest I’ve ever stayed in, and it’s a Hotel with views of Mt. Tokachidake from the window. The wallpaper is slightly peeling, but for this spacious Room at this price, the value for money is excellent.

The rooms are well-cleaned and the accommodation has a very clean and fresh atmosphere. During our stay over New Year's, the air was dry due to the season, which caused a slight throat irritation. There was an air purifier, but it was disappointing that there was no humidifier. The meals were satisfying in terms of quality, quantity, and flavor. Although the portion of rice in the kamameshi was small, additional plain rice is available if needed, so it wasn't an issue. The staff provided simple yet heartwarming hospitality. As for the onsen, outdoor baths during winter might feel a bit cold; we recommend warming up thoroughly in the indoor bath first before heading outside. There are many reviews mentioning "weak shower water pressure," but as I used it when no one else was around, it wasn’t much of a problem for me. However, water pressure might decrease during peak usage times. Personally, I dislike the bustling atmosphere of large hotels; if you prefer a quiet and relaxing stay, this place is worth trying at least once!

I always stay here. It’s conveniently located for getting anywhere, and there are several parking options nearby. It’s especially close to the izakaya “Hidesuke,” so even after drinking, you can be back in about five minutes. Having a supermarket right behind the property is also very convenient.

Thank you very much for your thoughtful assistance from the time we requested a change from no meals to meals included with our Reservation. It truly felt like an old castle in the forest, and the Room had a wonderful atmosphere. Above all, the baths—especially the open-air bath—had silky-smooth water, and I wanted to soak in it every day. The restaurant staff were also very attentive, and as expected of Niigata, the food was absolutely delicious.

We stayed here as two couples in our 70s. The Room and Facility were very clean and well maintained. The service was also good, but the Onsen was especially wonderful. The water was excellent, and we enjoyed it many times. We would love to stay again.

I’ve stayed here several times when visiting Osaka. The breakfast area has been renovated and looks stylish. I really appreciate the free breakfast. Until now I had always stayed alone in a Room, so I didn’t notice, but this time two of us stayed in one Room and the full-length mirror reflected the toilet and bathroom area clearly, so you could see someone using them. I think it would be better to use darker frosted glass or move the mirror to a spot that isn’t in front of the toilet. The front desk staff member was not Japanese, but was very polite and provided excellent service. I will stay here again.

The price was affordable, and the Room was new and clean.

I tend to check the exterior on Google Maps in advance. This time as well, I looked it up beforehand and thought it seemed like an older Hotel, but since it was this price with an Onsen, I decided to stay—and it pleasantly surprised me. The room was very spacious and extremely clean, and the bed and pillows were soft; I slept wonderfully. The only downside was that—though I’m not sure if it was just that day—the Wi‑Fi didn’t connect at all. The Onsen has a great view, but I did notice the shower water pressure was weak and the bath depth was a bit shallow. Still, I’m grateful there’s a large public bath, so it was totally acceptable.

From the Room guidance to dinner and breakfast, and even the Onsen and sauna, we were able to spend a very relaxing time. We could also feel the thoughtful care of all the staff, which allowed us to truly unwind. If we have another opportunity, we would love to stay again. Thank you very much.

I stayed here after my last day of work. When I asked the front desk staff about places still open at this hour where I could drink Akita's local sake like "Yuki no Bosha" or other options, they said, "If you just want to drink local sake, the nearby supermarket sells it. They probably have small bottles of Yuki no Bosha too. Since it's snowing heavily and the izakaya is quite far, it might be tough to go there and come back. It’s better not to risk it." They also gave me a map just in case. At first, I was surprised by their suggestion, but after dropping off my luggage and walking outside, I understood! I went to the supermarket instead, bought some sake, and enjoyed it with kimchi in my room. Thanks to their advice, I avoided any accidents. The room was clean and satisfying! The water temperature was adjustable manually—it wasn’t a big deal since I'm used to that. Thank you very much!

The Room I stayed in was very clean! The brochures on the desk were neatly arranged, and the bathroom was also spotless! It felt great when I entered the Room. Also, the shared kitchen was nice.