전국 × 고객 서비스 평가가 높은 호텔·료칸 - 609페이지

"Hotel Toranomon Hills" Above all, the location is outstanding. The view from the Room is truly “Toranomon.” Just looking out over the cluster of high-rise buildings somehow lifts your spirits. Another personal favorite was the lounge on the 11th floor. There are light cakes and drinks, it never feels too crowded, and it’s wonderfully quiet. It’s perfect for relaxing at your own pace, or opening up a laptop and getting some work done. Having a calm place like this inside the Hotel is a real treat. Breakfast also offers a wide variety of options, making it easy to enjoy a satisfying start to the day. Most memorable of all was the staff’s hospitality. As this stay was for my birthday, I had made a few requests in advance, and an experienced concierge handled everything with impressive ease. Even without detailed explanations, they understood what I meant and took action accordingly. Luxury Hotels matter for their Facilities and views, of course—but in the end, it really comes down to people. The Room, the view, the lounge, breakfast, and above all the staff. Rather than one standout feature, everything is consistently excellent across the board. A place you can choose with confidence for an important occasion. I’d love to stay again—truly.

This is my second stay following last year. It was a very quiet and relaxing accommodation. The room was spacious and clean, and the meals were delicious and consistently good. I would love to stay at this accommodation again when I visit the area. I bought a KAMOTANS T-shirt for my child! It's very cute.

The timing for clearing the dishes was very poor. Although I had informed you of my buckwheat allergy, it was very disappointing that you still tried to serve buckwheat. The food was very delicious and excellent. Thank you very much.

We stayed as a group of 2 adults and 3 children. The room was very clean, and all the amenities were well-prepared without any inconvenience. The view from the room was great, allowing us to enjoy a resort-like atmosphere. At night, we could also see beautiful stars. Thank you very much! If I had to mention one thing, accessing the bunk bed room on the first floor was only possible via an outdoor staircase, which can be a bit cold in winter.

It was my first time in Hakodate. The location is very convenient, with many restaurants and the morning market nearby, making it easy to stay even without meals included. The Room was very spacious, and as a tall person, I felt extremely comfortable. The Room also had cutlery available, so we could reheat the "Yakitori Bento" we wanted to try using the microwave provided in the Room, plate it nicely, and share it between two people. I also appreciated the thoughtful gesture of warming up the Room before check-in. Highly recommended condominium!

The Room was spacious, and our family of five stayed comfortably. The location was convenient with great access to transportation—no complaints. If I had to mention one thing, it was a bit inconvenient that whenever someone left the Room alone, another person had to see them off and lock the door.

I got off the highway bus at Isahaya Interchange a little after 10:20 PM and walked along the main road to the nearby Ringer Hut, but there were no streetlights and I wasn’t familiar with the area, so it felt a bit uneasy. However, from there to the Hotel (via Lawson) was fine! I arrived at 11:00 PM, and the front desk staff were there, so I checked in without any issues. I relaxed in the large public bath, and the bed in my Room was just the right firmness—I slept very well. Breakfast was simple but satisfying: rice and miso soup with side dishes, plus bread and coffee. They also arranged a taxi for me. While waiting, I spent time comfortably on the sofa in the clean lobby and enjoyed complimentary coffee. Thank you very much.

Is the water from the unit bath safe to drink?

This is a highly recommended Hotel that is clean and well-maintained, with excellent service, allowing you to stay comfortably and with peace of mind without any stress.

I chose to stay at this Hotel for its location and price. The location was very convenient—about a 5-minute walk from an exit of the Nagoya Station underground mall. There was major construction for the linear motor train right in front, but the noise didn’t bother me much. Some Reviews made me feel uneasy, but none of those issues concerned me at all. If I had to mention one thing, I was told in advance that the requested items would be prepared in my Room, but they were completely overlooked. I received a call just before checkout, but it was too late by then. I would stay here again.

During my stay, I mostly encountered international guests, but the Hotel was clean and comfortable. It’s a Hotel I would like to use again.

Accommodation for the Expo. The lobby features a soda bar where you can always enjoy sparkling drinks, which is delightful. Coffee is available in your room. Although the use of the body shower was a bit unclear, the shower is from ReFa, and the hairdryer has a low-temperature drying function that leaves your hair shiny. The power supply under the sofa is convenient.

Check-in and check-out were smooth, and the Room was clean, new, and comfortable. I would like to stay again.

Since it’s close to my office, I stayed for two nights for the first time in a while. The Room was clean and nice, but the front desk was so automated that it was confusing. I received points, but no matter how many times I tried, I couldn’t register them in the app. It was disappointing.

The walls are thin, so I could clearly hear everything next door—from phone calls and snoring at night to the alarm clock the next morning. The pillow was also quite low, so I didn’t sleep very well. Other than that, there were no issues at all! The facilities and location were perfect, and even though I don’t speak much Japanese, the front desk staff patiently helped me check in. I’d love to stay again if I have the chance.

The facility is old but kept very clean, making for a comfortable stay. The meals were perfectly suited in terms of ingredients and portions for us as an older couple, and they were delicious. The host family was incredibly kind and welcoming. The Onsen was exceptional and even helped improve my joint pain. Plus, having a Japanese-style room with an Onsen at such a reasonable price is amazing! We will definitely visit again. Thank you very much!

The front desk staff were courteous, and the Room had everything I needed. I stayed for three nights, and it was a big help to be able to secure a Room even with a last-minute Reservation. Hatagaya Station and Sasazuka Station are within walking distance.

We stayed for one night and had a wonderful time. The building is old, but it feels clean and well maintained. Dinner was the Pine course, featuring grilled dancing abalone and snow crab. Each dish was carefully prepared—delicious and beautifully presented with vibrant colors. The portions were more than enough, but we enjoyed everything. The baths are small individually, but we were able to enjoy four unique types of baths and spend a relaxing time together as a couple.

Although it was a No Meals Included plan, two kinds of bread were provided with a note saying “Please enjoy for breakfast,” and they were very delicious. I also appreciated the tea sticks and coffee, and there was even a shared wash area with a drink dispenser offering unlimited cold water, hot water, green tea, roasted green tea, and coffee. In the bath area, there were about 10 types of shampoo and conditioner bottles to choose from, and the shower had an adjustable-height rail as well—everything was excellent. They also provide a map of various restaurants near the Accommodation.

It was a small Hotel, but it was clean and nice! There was a beautiful river right in front, and I’d like to go swimming there next time!