전국 × 고객 서비스 평가가 높은 호텔·료칸 - 595페이지

I stayed during the cold season in December. When I checked into the Room, the air conditioning was on, and it was warm, which made me very happy. Thank you for your thoughtful consideration.

At first, the building’s age made me wonder if it might be a letdown, but everything was very clean, the food was delicious, and the service was courteous. I was very satisfied. I’d like to stay again when I’m in the area.

This was our family’s first trip to Yufuin. Dinner was delicious, including Bungo beef, and the children’s meals were also luxurious and very generous in portion size. The Ryokan was even more impressive than we expected from the entrance—the interior was surprisingly spacious. We also loved the calm, hidden-retreat atmosphere and charming ambiance. One night wasn’t enough, so we would love to return if we have the chance again. Thank you very much.

It was a very beautiful place! We stayed in Villa 2, but we couldn’t figure out where it was even with the map… When we went to reception, a very kind woman helped us and showed us the way. We were looking forward to the private Onsen, but we were told that since the villa has its own bath, we couldn’t use the Onsen… We were very disappointed. I’m giving it 4 stars in hopes that they will clearly state that the entrance and parking lot are further inside so anyone can find them easily. The room was of course clean, and we were able to relax and enjoy our time. I’d like to stay again if I have the chance. Next time, I’d love to take a walk down to the sea too!

Although the layout suggests it may once have been a love hotel, the property has been fully renovated and feels nothing like that. Above all, everything is spotless down to every corner; even the hallways are air-conditioned, making it comfortable, and the scent is like that of a high-end Hotel. The room is spacious with none of the cramped feel of a typical business Hotel, and the bath is more than adequate even for two people; the shower pressure is excellent. It’s also great that you can freely pick up amenities at reception. Notably, luggage storage after check-out is available, making sightseeing after your stay easy and stress-free. With outstanding access from Hankyu and Keihan lines, this Accommodation offers unbeatable value in the Gion area.

I contacted you several times by email, and your responses were excellent. When I reached out thinking I might have left something behind, you handled it politely, and I truly appreciate it. It said to use the self check-in machine, so I tried it, but it asked for my passport. I was confused and ended up being assisted at the counter. I wondered if this could have been done at the counter from the beginning. Since it was a Multiple Night Stay, towels and other items were prepared on the door handle for one day. However, although two of us were staying, there was only enough for one person—was that standard? The location was great, so I would like to stay again. Thank you very much for your help.

The Room was spacious, the free breakfast was included, and the price was affordable—absolutely no complaints and very satisfying! I’d love to stay again if I have a chance to visit the area.

I made a Reservation for a Japanese-Western style Room. It had a tatami area and was very relaxing. We stayed with four adults, and the space was more than enough. The bathroom was separate from the toilet (we didn’t use it, but it was nice to have). The first-floor lobby had a huge selection of manga… it made me want to stay in the Hotel all day. The manga were well organized and kept very clean, and since it’s a small Hotel, everything is close by—so borrowing manga never felt like a hassle. The entire building is well cleaned, the bath area is spotless, and I also appreciated the free water. Above all, the staff were outstanding!!! It’s a bit of a walk from the station, but completely acceptable. I later found out that taking the bus from Hakata Station is convenient. Transferring to the subway at Hakata Station involves quite a lot of walking, while this Hotel is closer to bus stops—and buses run frequently. From the bus stop, maybe about 3 minutes? Everything was so good that I’m recommending it to everyone, and I’ll make this my regular Accommodation in Hakata.

We stayed here for a class reunion. It’s close to the station. The Room was very comfortable, and I’d like to make a Reservation again next time.

It’s close to the Kabuki-za Theatre, and even my 93-year-old mother was able to walk there. We booked No Meals Included, but the bathroom had grab bars, so she could use it safely and with peace of mind. We’d like to stay here again.

We stayed here for a family trip. This Ryokan is in a quiet location a little away from the Kurokawa Onsen area. We stayed in the Matatabi annex Room, which has an open-air bath by the river, and the sound of the flowing water, wild birdsong, and the scent of the Onsen created a truly peaceful private space that felt wonderfully comfortable. The meals were outstanding both in presentation and taste, and we were completely satisfied. We were told that everything is prepared using fresh spring water that wells up abundantly throughout the grounds. The Onsen temperature was just right, and we enjoyed a luxurious time listening to the river. The staff were friendly and greeted us warmly. Everyone—from those serving our meals to those caring for the garden—had wonderful smiles and greetings. We could also really feel how much the proprietress values her guests, which touched us deeply. It was truly an excellent Accommodation. We are glad we chose it, and it became a memorable trip for us.

You can enjoy a view of Mount Yufu from the semi-open-air bath in the room. Although it was partially covered by clouds, it was still beautiful. The wooden parts of the room's floor showed some signs of aging, but everything seemed clean. We chose the most basic meal course and honestly didn’t expect much, but it was very delicious. The only disappointment was that only bottled beer was available; draft beer would have been a nice option.

The property had been renovated last year, and it was lovely with a modern Japanese style. However, the lighting was too dim and felt a bit inconvenient, so it would have been nice to have adjustable lighting. Also, the bed was quite low and there was only a floor chair, which might be tough for elderly guests. The bath left my skin silky smooth, and the effect lasted even after I got home. Wonderful. Niigata edamame was offered as a welcome service—local produce really is delicious. The meals were also very tasty. There was a wide selection of alcohol, which I enjoyed. I’m grateful to the staff for accommodating my requests without showing any displeasure. Thank you very much.

Overall, it was excellent.

I previously stayed at the auberge run by Fukuchiyo Shuzo, and when I learned they had another concept Accommodation, I chose this one for my visit. Having the entire building to ourselves was great—we could relax without worrying about staff. The kaiseki dinner was also delicious. The stay included a brewery tour, and the president’s talk was fascinating. As a sake lover, it was a truly valuable experience. Thank you very much. *One small point: there is a gap in the door separating the bathroom and changing area, so water from the shower soaked the changing area. It might help to seal it with rubber or something similar.*

The building feels a bit old, but the bed was spacious. On the smoking floor, the smell of cigarette smoke hits you as soon as the elevator doors open.

The Room, bathroom, and toilet were all spotless, so we had a very comfortable stay. The bed was fluffy and helped us recover from a long drive. It was also conveniently located for sightseeing on foot. We’d like to make a Reservation again when we visit Kanazawa.

The clean Room and smooth check-in process were great. You can enjoy Ramen Ichiran during breakfast hours (7:00-10:00). (Unfortunately, I couldn't try it this time due to timing.) Above all, the location is excellent. I will definitely stay here again when visiting Nagoya.

I arrived early by bike, took a bath, and relaxed! There was a group on the same day, so it was a bit lively, but once in the room, it was quiet and there was no problem! I have the impression that Route Inn always includes breakfast, but is the "Grande" a different rank? I enjoyed a delicious breakfast and set off! I will visit again during my trip around Japan.

It was a Hotel in a peaceful location with views from the window of rice fields after planting. The room was functionally compact, and I was able to stay very comfortably. Thank you.