전국 × 고객 서비스 평가가 높은 호텔·료칸 - 577페이지

We stayed here to reunite with my son’s family from Osaka for the first time in a while. The weather turned out great, and we enjoyed the pleasant sea breeze, a stunning sunset, and plenty of nature—our kids were absolutely delighted. Collecting seashells on the beach, roasting marshmallows over a campfire, and fireworks made it a truly satisfying day. The staff member was very friendly and helpful, and we really appreciated how kindly he treated the children. The BBQ meat and breakfast were both delicious. Thank you for such a wonderful time—we’d love to visit again if we have the chance.

I stayed here to watch the Hashi Festival fireworks. The building is old, but everything is clean; the Room is spacious, with well-stocked amenities and Facility, and the Onsen is at a perfect temperature—an Accommodation with nothing to fault. All staff were naturally friendly and kind, and I was especially impressed by the approachable, warm driver of the Shuttle Service. I also stayed in July at a certain Ryokan in Ito that is said to be very popular among Onsen enthusiasts and hard to get a Reservation for, but I definitely preferred this one.

I stayed on the second floor in a non-smoking Room. The Room was clean, and the bed was spacious. The bathroom had shampoo, conditioner, and body soap. The water temperature could be adjusted, and I enjoyed relaxing with hot water. There was no noise or footsteps to disturb me, allowing me to sleep soundly until morning. The front desk staff were kind and accommodating. If I have the chance, I would like to stay again with a meal Plan next time.

It hadn’t been long since last month’s Kumamoto earthquake, and we weren’t sure if it was appropriate to travel, but we’re truly glad we came. Even my son, who doesn’t like fish, enjoyed the sea bream poêlé, and from the appetizers to dessert and breakfast the next morning, our whole family was very satisfied. Even after returning home, we keep reminiscing about the wonderful food and enjoying happy conversations. We would love to visit again.

Perhaps because it was before the Obon holidays, it wasn’t crowded, and we were able to enjoy the Onsen almost as if it were private, which made for a very relaxing stay. Although the water was clear and colorless, black mineral deposits formed in it, and it warmed us up wonderfully. The Room was well cleaned, the meals were delicious, and we were very satisfied overall. It was a bit disappointing that there is a step between the lobby and the elevator to the guest rooms. This is an Accommodation I would like to stay at again when visiting Fukushima.

We grilled yakiniku on the terrace using the stove. The weather was perfect, the view was great, and we couldn’t hear any noise from the neighboring cottage, so we had a truly enjoyable time together as a family. The interior was spacious, and the hammock was a lovely touch. We also weren’t bothered by insects at all, which I had been worried about, and we checked out thinking, “We want to do a Multiple Night Stay next time!” The activities are more geared toward adults, but if you drive about 10 minutes there’s also a park with playground equipment where younger children can have fun. Just one thing: it would be perfect if the bath water temperature were a bit more stable. Still, next time we definitely want to relax with a Multiple Night Stay.

This is my second stay since the end of the year, and it has become one of my favorites. It’s not a new Hotel, but it’s very clean and relaxing. You can see the railway tracks from the room, which might be great for train lovers (I’m one too), though I don’t know which line it is... Amenities are available in front of the front desk. The sweets like ramune candy are a nice touch. I’d love to stay again.

Due to the typhoon, we had to change our plans at short notice and made a same-day Reservation. It was in a great location—within walking distance of the station, just a few minutes on foot to Kokusai-dori, and right next to a bathing Facility. We initially stayed just as a temporary option, but it was so comfortable that we extended our stay. The building was clean, and breakfast offered three kinds of bread plus a wide variety of drinks—even boiled eggs—so for this price we were very satisfied. I was surprised the hair dryer was ReFa; the amenities were well stocked, and the laundry was free (detergent is paid), which I think is a great service for women. All staff members were pleasant and helpful. This is definitely a Hotel I’d like to use again!

Even though I was a bit nervous staying while it was being run by just one person, I had a great stay. The woman at the front desk was very pleasant, which immediately put me at ease. Even without a large public bath, cold welcome drinks, or a buffet, the staff’s warm atmosphere made me feel comfortable and reassured—and with the reasonable price and cozy feel, it’s 5 stars!!

The bathroom was very clean. The staff were also sincere, and we were able to enjoy our stay comfortably. Thank you very much.

This accommodation is for guests traveling by car only. From the outside it looks like a trailer house, but once you open the door, it feels just like a Hotel! During our 3-night stay, we appreciated the daily towel replacement and trash collection. We also received three days’ worth of small frozen meals for free, plus complimentary green tea and black tea—very helpful when we got a little hungry. Amenities were well stocked, and you can choose what you need at the front desk. Laundry facilities were available as well. It was fully booked every day, so an early Reservation is recommended.

A perfect blend of traditional Japanese Ryokan charm and modern simplicity! The staff were incredibly friendly, and the meals were delicious. I would love to visit again.

As we didn’t have large suitcases, there was no inconvenience and it didn’t feel cramped thanks to the luggage rack and other amenities. The Room had only a shower booth, but it was more convenient than a shower curtain setup, and the toilet was separate, so there were no issues. Personally, I would have liked another type of towel in a different size. The mattress was great and I slept comfortably, and the large mirror was convenient for two people to use. Breakfast met my expectations; I was surprised they had sparkling wine available, but I enjoyed it. I’d like to stay again if I have the opportunity.

A clean Room. You can also see the ocean from the terrace. We enjoyed doing our own barbecue, too. However, for a couple in our 60s, the portion was a bit large. (Sorry we couldn’t finish it.) Bringing your own ingredients and having a barbecue might be a good option as well. The cooking utensils are well stocked, so this Hotel can be used in many different ways. We had an enjoyable one-night stay.

The natural Biwamasu trout, proof of its orange color from feasting on plenty of shrimp! It's incredibly delicious!! Served as sashimi, grilled, fried, and more in generous portions. Living in the Kanto region makes it hard to visit often, but next time I’d love to try the eel hot pot (Jun-Jun). Thank you so much to everyone at the accommodation for your hospitality.

What’s fascinating about Nana’s philosophy is how deliberately it reduces “information density.” Even with just a one-night stay, I could clearly feel the Accommodation’s concept: 1) No excessive signage or posters inside 2) No filling the space with background music 3) Avoiding harsh lighting 4) Minimizing digital noise as much as possible Through the space, sound, light, and service, it conveyed the idea that “silence isn’t emptiness—it’s a state where only what’s necessary remains.” The staff were outstanding from the moment I pulled into the parking area until they saw me off the next morning. I believe this reflects an intentional design by the owners (a couple): creating a place to Clear people’s senses. 5) The main focus is not “people,” but “place” and “nature” → Prioritizing “what you feel” over “who made it.” 6) A commitment to completing the Accommodation as a “work” → Only three rooms; no adding more Facility features. No indiscriminate advertising. → A mindset of “only those who understand need to come,” aligned with traditional house restoration values. You could say this is for travelers whose purpose is to feel restored and re-centered: 7) Your body resets in the Onsen 8) Your senses reset through fire and food 9) Your mind resets through satoyama landscapes and an old folk house → Redefining travel from consumption to renewal. As tools for restoration, it offers free-flowing natural hot spring water, silence, an aesthetic space, and an Accommodation with high experiential value. → Not just “staying overnight,” but a trip where something changes. Nana’s philosophy feels almost perfectly aligned—its ideas and their realization overlap naturally. Among all the places I’ve stayed in Japan over the past few years, this was the best. In other words, choosing Nana—even for just one night—as a journey to re-center my senses and experience it as a complete work turned out exactly right. Thank you very much for your hospitality.

Every fish dish at dinner was excellent, and we truly enjoyed it. Sashimi, grilled dishes, and simmered dishes kept coming one after another, and we were completely full. It really felt like a seaside Accommodation. The explanations on how to eat each dish were also thorough, and the service was outstanding.

It was my first time visiting Tsuchiyu Onsen, and since it was located in Oku-Tsuchiyu Onsen, a bit further into the mountains from the onsen town, I was able to enjoy the soothing sound of the river and the fresh mountain air, which was absolutely wonderful. The staff at the accommodation were all polite, kind, energetic, and warm-hearted; I felt truly healed by their hospitality. My son was deeply impressed by the tea incense burner in our room and delightedly mentioned how its natural fragrance was much better than detergents or sprays like Risesh. The meals were delicious no matter what we had; you could feel they were carefully prepared with great hospitality. Please continue doing your best with your lovely cats!

I enjoyed the luxury of just 12 Rooms overlooking the baseball stadium. There wasn’t a game that day, but I fully enjoyed a guided stadium tour with the Fighters Girls, local craft beer, and a sauna and Onsen with an amazing view. In the morning, the sauna and Onsen are exclusively for guests, so it felt almost private—truly luxurious. The in-Room amenities were also impressive: equipped with the latest air purifier, humidifier, and more. It’s hard to get a Reservation, but this is a Hotel I’d love to stay at again if I get the chance.

We stayed during Golden Week. Even though all the other Rooms were fully booked, we could hardly hear any noise from nearby, and we were able to spend a peaceful time surrounded by the quiet forest. Perhaps it was a season with very few insects, as they didn’t bother us at all, and the Facility was clean and very comfortable. Even the shampoo in the bath had a forest-like scent, and we felt that every detail had been thoughtfully considered. Thank you very much. After reading through all of the Room booklet again, I realized that shared Facilities such as the washing machine were located elsewhere, and I wasn’t sure how to clean up properly after using the campfire. It would be reassuring if you could add a short note on the red paper that was originally inside the fire pit grill saying that cleanup instructions are written in the booklet. Also, since it seemed to assume everything should be returned to its original state, I wasn’t sure how far we needed to go in putting things back—such as dishcloths or used towels. It would feel even more reassuring if there were a note like: “Please place used cloths and towels in the laundry basket.” We would love to stay again. We made wonderful memories with our family.