전국 × 고객 서비스 평가가 높은 호텔·료칸 - 552페이지

I stayed with a friend's family. Despite having small and noisy children, the staff warmly welcomed us, which we greatly appreciated. The onsen was incredibly relaxing. The breakfast was also very delicious. We stayed in a large room for two groups, and it was spacious and fantastic. Having two restrooms in the room was also convenient. Thank you for taking care of us!

When I stepped into the Onsen, it felt silky—almost like a lotion on my skin! It left my skin wonderfully moisturized. I didn’t have meals included, but there were complimentary services such as coffee, and I was able to relax very comfortably.

I stay here every time I visit Okinawa. It’s so comfortable that it even feels like my own home. Even after all these years since opening, it remains beautiful and spotless—I’m truly grateful. I look forward to staying again next time.

I stayed for one night from July 30, 2026. When I visited in May, I stayed at Kurayoshi City Hotel, but considering the price and Room size, I personally think this Hotel is better. Both Hotels have saunas and feel similar, but what makes this Hotel great is that there is a cold plunge bath after the sauna. It makes a huge difference in how refreshed you feel. Also, the changing area was very cool, which helped my post-bath sweat disappear quickly—excellent. The Room was clean and well maintained, and you can tell they put real effort into it. I also appreciated that the refrigerator switch was located outside and easy to understand. The bedside clock was easy to read as well—great touch. With its location right by the station and plenty of restaurants and a supermarket nearby, it feels like an amazing value overall. This is a Hotel I would definitely like to use again.

The open-air bath on the balcony felt absolutely wonderful. When I soaked in the hot water at dawn, I could hear Japanese bush warblers singing. Being able to look down over the dam lake was perfect for someone who loves high places. The meals were also very delicious, but it would have been even better if there had been a dry white wine option. Next time, I’d like to come again during cherry blossom season. Thank you very much.

I stayed here with my daughter while accompanying my grandchild on a soccer trip. The Room was very clean and well maintained, with a natural, cozy feel from the warmth of the wood—really lovely. Breakfast was delicious, and as someone who prefers bread, it was perfect for me. My daughter prefers rice in the morning and said it would have been nice to have that option as well, but she still enjoyed it. I’d love to stay again.

The view of Lake Kasumigaura from the room was amazing—an unbeatable location! You can also take a walk around Lake Kasumigaura just a short stroll away. The sauna was excellent, and the breakfast had a great variety—we were very satisfied! The front desk staff were also wonderful. The only downsides were that the room flashlight was broken, and there was no pen or notepad provided, which felt a bit inconvenient. If you stay in an east-facing room, you can enjoy a beautiful sunrise! This is a Hotel I’d love to return to!

It was our first time staying here, and it was a wonderful home. The Facility was well equipped. The amenities were plentiful. We truly appreciated the owner’s thoughtful hospitality. We would love to stay again if we have the opportunity.

Thank you for waiting for us even though we arrived late at night due to train delays. We made a Reservation with a breakfast-included Plan, and the portion size was just right for adults with a small appetite. While the building has a charming atmosphere, it was also a calm and clean Accommodation. In particular, the ceramics displayed throughout were all impressive, and we enjoyed taking our time to admire them. (They looked quite expensive, so families with energetic children may feel a bit nervous.) We would definitely like to stay again on our next trip to Beppu. Thank you very much.

It was an even more wonderful Hotel than I expected. All the staff were very courteous, and the Facility was clean—everything was excellent. This time, we chose the indoor BBQ dinner course. The portions were generous and we were very satisfied, but since breakfast was so stylish and delicious, next time I’d like to try the set-course dinner. We were truly satisfied.

It was an Accommodation that was ten times better than I expected. First, the front desk staff were very courteous. The Room was fine overall; I have no complaints except that I would have liked a few more power outlets. In any case, the large public bath was extremely clean and wonderful. I’d like to stay again.

It’s a self check-in system, but the staff kindly guided us through the process, so it was easy to understand. Amenities are available next to the front desk, and you can take only what you need, which is great. There is also a large public bath, and the water temperature was just right, so I could relax and soak comfortably. In the changing Room area, barley tea is provided at night, which was nice. The welcome drink machine is available until 11:00 PM, and you can also take drinks back to your Room to enjoy the next morning, which was excellent. The breakfast buffet has a limited selection overall, but there were many kinds of small breads and they were delicious. It’s far from the station, so it’s inconvenient without a car, but it was a very good Hotel.

The meals were high quality and very enjoyable. However, the private spa had no security measures, which was very frightening. I was worried because the door could not be locked, and when I left it was half open, so it seems someone entered the changing area while I was bathing. Even if access is time-slot based, I would like the door to be lockable.

The room was neither too spacious nor too small, just the right size for two adults. The room was also clean (though I noticed a long hair on the robe, which concerned me slightly). The bath was an open-air one, and while there were houses a bit further away that made me wonder if they could see in, there were adjustable automatic shutters. When fully lowered, they completely blocked the view from outside and kept out the cold air. Despite snow remaining from the previous day, we could enjoy a warm soak without feeling chilly. The temperature of the bath was just right for relaxing. Concerns: We chose a plan with in-room dining for our meals. However, after grilling meat during dinner, its smell lingered throughout the room until bedtime. While it might have been our oversight as well, future guests opting for this plan might want to keep their bedroom doors closed during meals to avoid this issue. It would be considerate if staff could mention this when serving meals or perhaps provide additional amenities like room sprays alongside air purifiers to enhance comfort further. That said, the meat was tender and delicious; other dishes were also very tasty with portions that felt just right. With free beer dispensers, ice cream machines, drinks in the fridge available at no extra cost, and even foot baths provided—this is overall a wonderful accommodation! Next time I’d love to visit again with my mother. Thank you for your hospitality!

I stayed here on my first solo trip. It was a comfortable space where I could relax and take my time. Thank you very much.

The original Onsen temperature was a bit high, so adjusting it each time was slightly inconvenient, but having both indoor and outdoor baths at this price is amazing. Truly luxurious! I also appreciated the massage chair. I had requested amenities and towels in advance, and they prepared plenty for me, including body lotion, which was very helpful.

I stayed with my dog and had a very comfortable time. The Room was spacious and clean, and having a kitchen made our stay very convenient. The bed was also large, so I could relax and rest well. The Onsen was wonderful as well, and it became one of the highlights of my stay. A staff member told me they plan to build a dog run in the future. If that happens, I think this Accommodation will be even more appealing, and I would definitely like to stay again.

Hearing that the auberge offered a full-course French dinner, I quickly booked as soon as a room became available. Every dish was beautifully presented and delicious. I’m not an expert in French cuisine, but it felt like authentic local cooking rather than “Japanized” French food. I was especially impressed by the healthy, colorful beet-based appetizers and desserts, the tangy tomato soup, and the bone-in lamb—along with vegetables on the same plate, each carefully seasoned differently. The highlight was the nougat glacé for dessert. It was my first time trying it; it looked beautiful, and I loved its pleasantly firm texture and sweetness. I can see why some guests visit just for this menu. I would love to return.

Despite a last-minute reservation, we were fortunate to have our room upgraded, and we were deeply touched by this thoughtful gesture upon arrival. With only five rooms, the accommodation offers a luxurious and meticulously maintained environment. Even though it was shortly after the Tohoku earthquake, the area was completely unaffected, providing a serene and enriching experience. The highlight was undoubtedly the onsen. The natural hot spring water is free of any additives or heating adjustments, offering what can only be described as "miraculously perfect temperature" that warms you to your core. The private onsen experience with fresh flowing water is a unique charm of an accommodation of this scale. Meals were also exceptional, featuring creative dishes made with local ingredients—well worth the trip. Young staff members actively share updates through social media, showcasing their passion for revitalizing the onsen area. Although it’s a bit far from Kanto, I look forward to visiting again during bamboo shoot season next time!

Fresh sashimi and a variety of colorful, vibrant dishes were served, so much that I couldn't finish them all. The dessert at dinner was also incredibly delicious. Since I couldn't finish everything during dinner, I was allowed to take it back to my Room and enjoyed it after my bath. The bath and the Room were clean, spacious, and very convenient to use. When I sent photos of the food to my parents, they said it looked amazing. Next time, I'd love to bring my parents along. Shakujin Shrine was nearby as well, so I was able to fulfill my wish of visiting there!